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Finding your AVG order ID number

This article contains instructions on locating your AVG order number (sometimes called an Order ID, or a reference ID number) if requested by AVG Support for troubleshooting or identification purposes.

Find your AVG order number

If your payment was processed by PayPal, you receive an additional confirmation email from PayPal to the email address that is linked to your PayPal account.

To locate your AVG order number in a PayPal confirmation email:

  1. Open the confirmation email you received from PayPal that is linked to your AVG purchase.
  2. Find the order number for your purchase at the end of the email next to Invoice ID.
If you did not receive a confirmation email from PayPal, you can contact PayPal directly to request one.


  • All AVG consumer products
  • All supported operating systems

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