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Transferring or restoring AVG mobile subscriptions

This article explains how to transfer or restore AVG subscriptions on your Android device. Choose your preferred action below:

Activate your subscription

When you purchase an AVG subscription via Google Play Store, the subscription activates automatically on the device used for purchase, so you do not need to manually activate it.

If you purchased your AVG subscription via a different sales channel (such as the official AVG website), you need to manually activate your subscription using either a valid activation code or your AVG Account credentials.

For detailed activation instructions, refer to the relevant article below according to your product:

Transfer your subscription

Refer to the relevant section below according to your product:

AVG AntiVirus

  1. Open AVG AntiVirus and tap Menu (three lines) ▸ My Subscription.
  2. Write down your activation code.
  3. Tap More options (three dots), then tap Remove twice to confirm.
  4. Optionally uninstall AVG AntiVirus from the original device. Alternatively you can continue using the free version of the app.
  5. On the new device, install AVG AntiVirus from Google Play Store.
  6. Activate your subscription on the new device.

Your AVG AntiVirus subscription is now active on the new device.

AVG Cleaner

  1. Open AVG Cleaner and tap Menu (three lines) ▸ My subscription.
  2. Write down your activation code.
  3. Tap Unlink twice to confirm.
  4. Optionally uninstall AVG Cleaner from the original device. Alternatively you can continue using the free version of the app.
  5. On the new device, install AVG Cleaner from Google Play Store.
  6. Activate your subscription on the new device.

Your AVG Cleaner subscription is now active on the new device.

AVG Secure VPN

  1. Open AVG Secure VPN and tap Settings (the gear icon).
  2. Select Subscription.
  3. Write down your activation code.
  4. Tap Remove device from my subscription, then tap Yes, remove to confirm.
  5. Optionally uninstall AVG Secure VPN from the original device.
  6. On the new device, install AVG Secure VPN from Google Play Store.
  7. Activate your subscription on the new device.

Your AVG Secure VPN subscription is now active on the new device.

Restore your subscription

These steps only apply if you purchased your AVG subscription via Google Play Store.

Refer to the relevant section below according to your product:

AVG AntiVirus

  1. Install AVG AntiVirus from Google Play Store.
  2. Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase your AVG AntiVirus subscription. For instructions on how to verify this, refer to the following Google Support article:
  3. Open AVG AntiVirus and tap Upgrade.
  4. Tap Options (three dots) ▸ Already purchased?.
  5. Select Restore from Google Play.

The app automatically retrieves and activates your AVG AntiVirus subscription from Google Play Store.

AVG Cleaner

  1. Install AVG Cleaner from Google Play Store.
  2. Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase your AVG Cleaner subscription. For instructions on how to verify this, refer to the following Google Support article:
  3. Open AVG Cleaner and tap Upgrade.
  4. Tap Options (three dots) ▸ Already purchased?.
  5. Select Restore from Google Play.

The app automatically retrieves and activates your AVG Cleaner subscription from Google Play Store.

AVG Secure VPN

  1. Install AVG Secure VPN from Google Play Store.
  2. Ensure you are signed in to Google Play Store with the same Google Account that you used to purchase AVG Secure VPN. For instructions on how to verify this, refer to the following Google Support article:
  3. Open AVG Secure VPN and tap Already purchased?.
  4. Select Restore from Google Play.

The app automatically retrieves and activates your AVG Secure VPN subscription from Google Play Store.

This article explains how to transfer or restore AVG subscriptions on your iPhone or iPad. Choose your preferred action below:

Activate your subscription

When you purchase an AVG subscription via the App Store, the subscription activates automatically on the device used for purchase, so you do not need to manually activate it.

If you purchased your AVG subscription via a different sales channel (such as the official AVG website), you need to manually activate your subscription using either a valid activation code or your AVG Account credentials.

For detailed activation instructions, refer to the relevant article below according to your product:

Transfer your subscription

Refer to the relevant section below according to your product:

AVG Mobile Security

  1. Optionally uninstall AVG Mobile Security from the original device.
  2. On the new device, install AVG Mobile Security from the App Store.
  3. Activate your subscription on the new device.

Your AVG Mobile Security subscription is now active on the new device.

AVG Secure VPN

  1. Open AVG Secure VPN and tap Settings (the gear icon).
  2. Select Subscription.
  3. Tap Remove device from my subscription, then tap Yes, remove to confirm.
  4. Optionally uninstall AVG Secure VPN from the original device.
  5. On the new device, install AVG Secure VPN from the App Store.
  6. Activate your subscription on the new device.

Your AVG Secure VPN subscription is now active on the new device.

Restore your subscription

These steps only apply if you purchased your AVG subscription via the App Store.

Refer to the relevant section below according to your product:

AVG Mobile Security

  1. Install AVG Mobile Security from the App Store.
  2. Ensure you are signed in to the App Store with the same Apple ID that you used to purchase your AVG Mobile Security subscription. For instructions on how to verify this, refer to the following Apple Support article:
  3. Open AVG Mobile Security and tap UpgradeAlready purchased?.
  4. Select Restore from iTunes, then tap OK.

The app automatically retrieves and activates your paid AVG Mobile Security subscription from the App Store.

AVG Secure VPN

  1. Install AVG Secure VPN from the App Store.
  2. Ensure you are signed in to the App Store with the same Apple ID that you used to purchase AVG Secure VPN. For instructions on how to verify this, refer to the following Apple Support article:
  3. Open AVG Secure VPN and tap Already purchased?.
  4. Select Restore from App Store.

The app automatically retrieves and activates your AVG Secure VPN subscription from the App Store.

Troubleshoot activation issues

If you experience activation issues, review the information below, which explains how to resolve some of the most common activation issues.

Try these possible solutions:

Further recommendations

To learn more about the AVG mobile products, refer to the following articles:

  • AVG AntiVirus 6.x for Android
  • AVG Cleaner 6.x for Android
  • AVG Secure VPN 2.x for Android
 
  • AVG Mobile Security 2.x for iOS
  • AVG Secure VPN 2.x for iOS
  • Google Android 6.0 (Marshmallow, API 23) or later
 
  • Apple iOS 13.0 or later
  • Compatible with iPhone, iPad, and iPod touch

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