I previously had AVG installed however had issues with my laptop so had to reset it, and now I am unable to reinstall AVG. It comes up with this:
Since I recently reset I'm assuming I might be missing a required app or program on my laptop? As it then, after to attempting to install, pops up with this:
We are here to help. You have an active trial subscription of AVG TuneUp Unlimited under your account. May I ask you what exactly happens when you try to re-install the program? Unfortunately, we are unable to view the screenshots you provided here. Could you please refer this article and re-send us with the screenshot? You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
I was able to re-install AVG TuneUp. Though when I try to install AVG AntiVirus Free it first brings a pop up that says "Search for app in the Store? You need to install an app for this task. [Yes] [No]" Then after trying to install, it gives a popup that says "AVG Antivirus installer is unable to continue because the installer is corrupted or is forbidden to run on this machine. For more information please see the Setup.log file. Reason: 41226 (0x00001A0A) [DNS resolve error]"
Jade, Sorry to hear that the issue persists, we appreciate your efforts in trying to resolve the issue. We have sent you an email with the link to get connected with our technical team. Please follow that steps and you will be able to resolve the issue.
We are here to help.
You have an active trial subscription of AVG TuneUp Unlimited under your account. May I ask you what exactly happens when you try to re-install the program?
Unfortunately, we are unable to view the screenshots you provided here. Could you please refer this article and re-send us with the screenshot?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Then after trying to install, it gives a popup that says "AVG Antivirus installer is unable to continue because the installer is corrupted or is forbidden to run on this machine. For more information please see the Setup.log file. Reason: 41226 (0x00001A0A) [DNS resolve error]"
Where did you get the download file of AVG?
Try to download it from our official AVG website and check for the issue again https://www.avg.com/en-us/installation-files
The link you gave me resulted the same
We appreciate your efforts.
Please use AVG Clear tool to remove the traces of AVG as suggested here:
https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software and follow the steps provided in this https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-DNS article.
Reinstall AVG Antivirus Free and check the status: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Sorry to hear that the issue persists, we appreciate your efforts in trying to resolve the issue.
We have sent you an email with the link to get connected with our technical team. Please follow that steps and you will be able to resolve the issue.