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j kj k 

AVG Crashes Forza Horizon 5

As the title says AVG crashes forza horizon 5. Ive added the file path as an exception but can not add the program itself due to microsoft store files are behind needing permissions to access. The only way to play the game is to turn AVG off. 
Best Answer chosen by j k
Jovana LeticaJovana Letica (Avast)
Hello J K,

My name is Jovana and I'm with AVG senior support.
Thank you for reaching out. 

Our team is aware of this issue and they are currently investigating it and searching for a solution. We're sorry for any inconvenience this has caused.

Meanwhile, you can either disable the shields while playing the affected game or try turning off virtualization in your AVG, which has been shown to help in some cases.

To do so, launch AVG and navigate to Menu > Settings > General > Troubleshooting > scroll down and uncheck "Enable hardware-assisted virtualization."

I hope this is of assistance for the time being until our developers can come up with a permanent solution.

Thank you for your patience and understanding.
Let us know how it goes, or in case there is anything else we can do for you.

All Answers

Sreenu YadavalliSreenu Yadavalli (Avast)
Hello J K,

We apologize for the inconvenience caused to you.
We will check and help you to fix this issue.
Are you using a free version of AVG product or paid version?
Let us narrow down the AVG program that could be causing this issue.
To do this, we need to temporarily disable your AVG Internet Security or AVG AntiVirus Free. 
Refer to this article to temporarily disable your AVG Internet Security or AVG AntiVirus Free.
Please disable these one by one & check which feature is causing the issue.
Thank you and please keep us updated.
j kj k
Hello Yadavalli,
Thank you for the reply. I have the free version and turning it off then turning each part on one at a time, the game crashed with Behavior Shield and Ransomeware Protection.
j kj k
If it is any help below is the error that it causes. 

Faulting application name: ForzaHorizon5.exe, version: 0.0.0.0, time stamp: 0x6178b442
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000001cc38b560
Faulting process id: 0x3eb0
Faulting application start time: 0x01d7d43a9d60ad52
Faulting application path: C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.405.2.0_x64__8wekyb3d8bbwe\ForzaHorizon5.exe
Faulting module path: unknown
Report Id: a3e5c84a-3d64-43e4-8434-fb1243f3eabe
Faulting package full name: Microsoft.624F8B84B80_3.405.2.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Forzahorizon5
Nisha SivakumarNisha Sivakumar (Avast)
Thank you for writing back to us, J K.
We request you to reinstall (https://support.avg.com/SupportArticleView?l=en&urlname=Install-AVG-AntiVirus-Free#:~:text=On%20your%20Android%20device%2C%20tap,page%20in%20Google%20Play%20Store.&text=Tap%20Install%20to%20download%20and,AntiVirus%20access%20to%20your%20device.) AVG AntiVirus Free and check or the issue status.
Keep us posted. 
j kj k
Hello Nisha,
I have uninstalled and reinstalled AVG free, im using version: 21.9.3209 (build 21.9.6698.561), which seems to be the most recent. Sadly the game still crashes with AVG running.
Nisha SivakumarNisha Sivakumar (Avast)
We appreciate your effort, J K.
Please try to repair (https://support.avg.com/SupportArticleView?l=en&urlname=Repair-AVG-Antivirus) your AVG AntiVirus once and check. If the issue persists, we'll escalate the case for you.
Thank you. 
j kj k
Hello Nisha,

I reset the AVG app following the link you posted, but I am afraid that the game still crashes with the same error that I posted above. 
Nisha SivakumarNisha Sivakumar (Avast)
We're sorry about that, J K.
As we informed you in the previous post, let me escalate the case for you.
Our senior team will write back to you at the earliest possible.
Thank you. 
Jovana LeticaJovana Letica (Avast)
Hello J K,

My name is Jovana and I'm with AVG senior support.
Thank you for reaching out. 

Our team is aware of this issue and they are currently investigating it and searching for a solution. We're sorry for any inconvenience this has caused.

Meanwhile, you can either disable the shields while playing the affected game or try turning off virtualization in your AVG, which has been shown to help in some cases.

To do so, launch AVG and navigate to Menu > Settings > General > Troubleshooting > scroll down and uncheck "Enable hardware-assisted virtualization."

I hope this is of assistance for the time being until our developers can come up with a permanent solution.

Thank you for your patience and understanding.
Let us know how it goes, or in case there is anything else we can do for you.
This was selected as the best answer
j kj k

Hello Jovana, 

Thank you for replying and letting me know that it is being looked into. Also thank you Nisha and Sreenu for helping. 

I will give the the enable hardware virtualization a try, but if it does not work i'll just disable AVG temporarily when playing Forza and wait for a future update. 
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello J K, 

Thank you for the understanding. If you need any help with AVG, feel free to contact us at anytime. 
Patrick BatenburgPatrick Batenburg
I ran into the same issue with AVG Internet Security (paid). I uninstalled AVG but after reading this I re-installed and will validate the uncheck 'Enable ...." as soon as possible and report back my findings.
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Patrick,

Thank you for your understanding. 
Please try disabling the hardware assisted virtualization & check. 
If issue persists, you can disable the respective AVG shields temporarily, that is blocking the access, while playing the game till our developers finds a fix. Have a great day. Stay safe!
 
Patrick BatenburgPatrick Batenburg
@Dinesh Krishnan

That is exactly what I said I was going to do so why do offer the 'advise' again?

Having that said:
  1. I re-installed AVG
  2. Rebooted
  3. Unchecked "Enable hardware-assisted virtualization."
  4. Rebooted
  5. Started FH5 and played for a while without having any issues where it used to crash almost immediately
  6. Then -> Checked <- the mentioned setting
  7. Rebooted
  8. And still could play FH5 without any crashes.
It looks like that in my case fully refreshing AVG seems to have done the trick. I doubt removing AVG TuneUp was the solution as that one got removed as well and has not been re-installed.
 
Midhun AloorMidhun Aloor (Foundever)

Thank you for updating the status, Patrick.

Glad to hear that reinstalling your AVG Antivirus resolved the issue.
We'd recommend that you keep monitoring the issue & if the issue resurfaces, please get back to us in a new post. We'll then check & offer you appropriate assistance.
Have a great day. Stay safe!
j kj k
Wanted to give an update. Not sure if you guys updated anything or from the game updating, but AVG no longer crashes the game. Everything is turned back on in AVG and the game works just fine now. 
Subhashri DuraiveluSubhashri Duraivelu (Avast)
Hello J K,
Thank you for the response.
We are glad to know that the issue has been resolved.
If you need any other assistance with AVG, feel free to contact us anytime.
 
Emilyy AnnaEmilyy Anna
Hi,
My laptop speed has also decreased after installing AVG on my HP Elitebook G4. Whenever I play any game, my laptop starts running slowly. For example, yesterday, I was playing Traffic Rider (https://trafficriderapk.in/)on my laptop, and it started playing slowly.
Let me know if you need further assistance!
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