When connected to AVG Secure VPN, you may experience problems while trying to send emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). This article contains instructions to solve such issues.
Instructions
Configuring outgoing SMTP server settings in your email client to use port 465 or 587 and enabling SSL/TLS encryption usually solves the issue.
To change SMTP settings in Microsoft Outlook:
- Click File ▸ Info ▸ Account Settings, then select Account Settings....
- Under the Email tab, ensure that your account is selected and click Change....
- Click Next, then select Outgoing mail.
- Modify the following parameters:
- Server: Ensure the correct hostname or IP address is entered. We recommend using a specific IP address for the SMTP server, especially if the provider uses specific IP addresses.
- Port: Change the number to 465 or 587, based on the requirements of your email service provider.
- Encryption method: Select SSL/TLS to enable an encrypted connection, if supported by your email service provider.
- My outgoing (SMTP) server requires authentication: Tick the box to enable and specify an authentication method, if required by your email service provider.
- Click Next, then Done to confirm your changes.
Your server settings are now updated. Repeat steps 2-5 for each email account that you use.
To change SMTP settings in Mozilla Thunderbird:
- Ensure your account name is selected in the left panel, then click Account Settings.
- Select Outgoing Server (SMTP) in the left panel.
- Select the SMTP server from the list and click Edit....
- Modify the following parameters:
- Server Name: Ensure the correct hostname or IP address is entered. We recommend to use a specific IP address for the SMTP server, especially if the provider uses specific IP addresses.
- Port: Change the number to 465 or 587, based on the requirements of your email service provider.
- Connection security: Select SSL/TLS to enable an encrypted connection, if supported by your email service provider.
- Authentication method: Specify your preferred method, if required by your email service provider.
- Click OK to confirm your changes.
Your server settings are now updated. Repeat steps 2-5 for each email account that you use.
To change SMTP settings in Mail app on Mac:
- Open Apple Mail, then ensure the Apple Mail window is active, and click Mail ▸ Preferences... in the Apple menu bar.
- Select the Accounts tab.
- Ensure your account is selected in the left panel, then click the Server Settings tab.
- Next to Outgoing Mail Account, use the drop-down menu to select Edit SMTP Server List....
- Ensure that your SMTP server is selected, then click the Server Settings tab and untick the box next to Automatically manage connection settings.
- Modify the following parameters:
- Host Name: Ensure the correct hostname or IP address is entered. We recommend using a specific IP address for the SMTP server, especially if the provider uses specific IP addresses.
- Port: Change the number to 465 or 587, based on the requirements of your email service provider.
- Use TLS/SSL: Tick the box to enable an encrypted connection, if supported by your email service provider.
- Authentication: Specify your preferred method, if required by your email service provider.
- Click OK to confirm your changes.
Your server settings are now updated. Repeat steps 2-7 for each email account that you use.
- Access blocked to datacenter IP addresses
- Access only allowed to residential IP addresses
- Access only allowed to IP addresses of its own country
- Access only allowed to certain internet service providers
Specific IP addresses
If you are using Gmail or Windows Live we recommend to configure your email client to use a specific IP address for the SMTP server instead of its hostname (smtp.gmail.com or smtp.live.com), as these email service providers are known to use multiple SMTP servers.
- AVG Secure VPN 1.x for Windows
- AVG Secure VPN 1.x for Mac
- Microsoft Windows 11 Home / Pro / Enterprise / Education
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
- Apple macOS 12.x (Monterey)
- Apple macOS 11.x (Big Sur)
- Apple macOS 10.15.x (Catalina)
- Apple macOS 10.14.x (Mojave)
- Apple macOS 10.13.x (High Sierra)
- Apple macOS 10.12.x (Sierra)