AVG Secure Browser - FAQs

To manage your PRO subscription:

1. Sign in to your AVG Account.
2. Click Manage subscriptions on the My subscriptions tile.
3. Under AVG Secure Browser PRO, click Manage subscription to view subscription details.

Yes. Your PRO subscription is valid on up to 5 devices across Windows and Android.

Screen Sharing Mode provides privacy and security when you share your browser screen with anyone by hiding your personal browser data, such as your bookmarks, search history or suggestions, and extensions. For more information about Screen Sharing Mode, refer to the following article: AVG Secure Browser Screen Sharing Mode.

Privacy Cleaner clears your browsing history and other data stored in your browsers, such as cached images and cookies. This protects your privacy and clears disk space on your Windows device.

Privacy Cleaner clears your browsing history and other data stored in your browsers, such as cached images and cookies. This protects your privacy and clears disk space on your Mac.

To clear your browsing history:

1. Open the Security & Privacy Center.
2. On the Privacy Cleaner tile, click Launch Cleaner.
3. Select the tab for Basic or Advanced.
4. Optionally, select a Time range from the drop-down menu.
5. Tick the box next to browsing data items to clear.
6. Click Clear data.

Hack Check is a feature within AVG Secure Browser that allows you to check if your email address has been involved in a data breach. This service uses Pwned Passwords technology in combination with AVG's internal database of stolen email addresses to check for possible leaks.

To ensure none of your login details have been compromised:

1. Open the Security & Privacy Center.
2. On the Hack Check tile, click Open.
3. Type your email address into the text box, then click Check.

HTTPS (Hyper Text Transfer Protocol Secure) is a more secure version of the standard HTTP connection that adds encryption that prevents others from eavesdropping and helps ensure you are connected to the intended server. HTTPS Encryption in AVG Secure Browser ensures that each website you visit uses an HTTPS connection where supported.

Coupons is a free extension to your browser that finds you better deals when you shop online. It scans store homepages, newsletters, and the web, to find relevant and up-to-date coupon codes. With one click, Coupons can find, test, and apply the best codes without you having to leave the checkout page.

Coupons appears automatically at checkout at thousands of the most popular e-commerce stores. Click Apply all codes to get started. You can run the automatic application of coupons again at any time by clicking the Coupons icon in your browser toolbar and selecting Apply all codes again.

AVG Secure Browser allows you to create user profiles for friends, family, work, or personal use with separate bookmarks, extensions, browsing histories, and more. For more information about using separate profiles, refer to the following article: AVG Secure Browser - Getting Started.

The filter lists that Privacy Guard uses differ according to your chosen blocking option. The table below shows which filter lists are used by each available mode:

Yes. Privacy Guard allows you to set your own level of privacy according to your preferences while you are on the web.

To always allow ads on a particular website:

1. Open AVG Secure Browser and navigate to the website you want Privacy Guard to ignore.
2. Click the blue Privacy Guard icon to the right of the address bar.
3. Next to Ads & trackers blocked, click the blue (ON) slider so that it changes to red (OFF).

Privacy Guard no longer blocks any ads or trackers when you visit this site.

Alternatively, you can completely turn off Privacy Guard by following the steps below:

1. Click the blue Privacy Guard icon to the right of the address bar.
2. Select Change settings. Privacy Guard settings will open.
3. Click the blue (ON) slider so that it changes to gray (OFF). When disabled, the Privacy Guard icon to the right of the address bar is red.

Note:Browser fingerprinting is only available if Privacy Guard is set to Strict Blocking. To enable, click the Privacy Guard icon to the right of the address bar, then click Settings (the gear icon) and select Strict Blocking.

The browser fingerprint method (also known as device identification) collects specific data about your online activity, your browser type/version, operating system, add-ons, screen resolution, and various other active settings on your device. Browser fingerprint can be active even if cookies are off or tracking protection is enabled.

Additionally, browser fingerprinting can be used to fully or partially identify individual users for security reasons, such as accessing your online bank account. Most banks use browser fingerprinting to protect you from fraud or identity theft, therefore the remember my device option will not work if Privacy Guard is set to Strict Blocking.

To disable Browser fingerprinting, click the Privacy Guard icon to the right of the address bar, then click the Browser fingerprinting blocked icon so that it changes to gray (OFF).

To modify your Secure Browser VPN settings, go to ⋮ Menu ▸ Settings ▸ Privacy and security and click VPN Settings. The following options are available:

• Show Secure Browser VPN in toolbar (default): Disable to hide the VPN icon from the address bar.
• Activate Kill Switch: Enable to prevent privacy leaks by blocking all internet access if Secure Browser VPN suddenly disconnects.
• On untrusted networks: Select an action for when connected to untrusted networks such as public Wi-Fi.
• Auto-connect VPN on browser launch: Automatically enable Secure Browser VPN when you open your browser.
• Auto-connect VPN in Private Mode: Automatically enable Secure Browser VPN when you open a Private Mode Window.

Our strict no-log policy means your data is 100% encrypted from third-party snoopers, trackers, government, internet providers, and companies.

1. Open AVG Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
2. In the left panel, click Languages.
3. Click Add languages.
4. Tick the box next to your preferred language and select Add.
5. From the Advanced Settings screen, click ⋮ More actions (three dots) next to the added language, and tick the box next to Display AVG Secure Browser in this language.
6. Click Relaunch to start an AVG Secure Browser session in your preferred language.

Some websites cannot function or load correctly unless cookies are enabled. You can add individual websites to your list of websites that are always allowed to use cookies:

1. Open AVG Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
2. Go to Privacy and security ▸ Site settings.
3. Under Content, click Cookies and site data.
4. Click Add next to Sites that can always use cookies.
5. Type the web address for the website you want to allow (for example, www.example.com). If you type [*.] before the domain name, you add all webpages included in that domain. For example, when you type [*.]avg.com, you add all webpages that are part of the AVG domain (such as www.avg.com/store and www.avg.com/free-antivirus-download).
6. Click Add.

The website now appears on your list of Sites that can always use cookies.

Some websites and media cannot run unless JavaScript is enabled. You can add individual websites to your list of websites that are always allowed to use JavaScript:

1. Open AVG Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
2. Go to Privacy and security ▸ Site settings.
3. Under Content, click JavaScript.
4. Click Add next to Allow.
5. Type the web address for the website that you want to allow (for example, www.example.com). If you type [*.] before the domain name, you add all webpages included in that domain. For example, when you type [*.]avg.com, you add all webpages that are part of the AVG domain (such as www.avg.com/store and www.avg.com/free-antivirus-download).
6. Click Add.

The website now appears on your Allow list.

The Performance features in AVG Secure Browser help active tabs run smoothly and extend your computer's battery life. To manage your performance settings:

1. Open AVG Secure Browser and go to ⋮ Menu (three dots) ▸ Settings.
2. In the left panel, click Performance.
3. Scroll to the relevant option:
   • Memory Saver: Saves your computer's memory and boosts its performance by suspending inactive tabs. To enable, click the gray (OFF) slider so that it changes to blue (ON). Optionally, create an exception for specific sites by clicking Add next to Always keep these sites active, then enter the web address (for example, google.com) and click Add.
     Note:A suspended tab is not permanently removed unless you manually close it. Click a suspended tab and click the refresh icon to reload the content.
   • Energy Saver: Automatically reduces Secure Browser's image capture rate and other background tasks when your device is unplugged or your battery is low. To enable, click the gray (OFF) slider so that it changes to blue (ON), then select your preferred option for when Energy Saver should automatically turn on.

You can report an issue with AVG Secure Browser using the relevant method below:

• If you have a paid AVG subscription, you can report any issues with AVG Secure Browser directly to AVG Support.
• If you do not have a paid AVG subscription, you can report any issues with AVG Secure Browser in the AVG Forum.