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AVG Premium Tech Support - FAQs

What is AVG Premium Tech Support?

AVG Premium Tech Support is a paid service that provides premium support for all AVG products and supported operating systems (Windows, macOS, Android, and iOS). Our trained experts are available by phone 24 hours a day, 365 days a year. They will help you solve technical issues related to your AVG products, get your AVG products set up and running correctly, show you how to use them, and customize them for your needs. Additionally, AVG Premium Tech Support goes beyond AVG product support and offers PC health checks and device maintenance whenever necessary.

Can I choose which AVG Premium Tech Support plan I want?

Yes. Our experts recommend the appropriate AVG Premium Tech Support service plan after diagnosing your issue by phone. We recommend purchasing the plan our experts suggest to ensure your issue is resolved completely and efficiently, but the final decision is yours. After diagnosing the issue, our experts will recommend one of the following services:

  • Simple Fix: This service covers a one-time call for Premium Tech Support on 1 device, and is intended for basic software/hardware setup and troubleshooting. It is charged as a one-time payment.
  • Complex Fix: This service covers a one-time call for Premium Tech Support on 1 device, and is intended for complex software/hardware setup and troubleshooting. It is charged as a one-time payment.
  • Total Care: This service covers unlimited calls for Premium Tech Support on up to 3 devices. This service is intended for advanced software/hardware setup and troubleshooting, and is charged as an annual subscription.

To learn more about the AVG Premium Tech Support plans and connect to our experts, visit our web page: https://www.avg.com/avg-go-tech-support.

I already have a paid AVG product subscription. Does this include AVG Premium Tech Support if I need it?

If you have a paid AVG product subscription and you need support, you will get it — paid AVG product subscriptions include technical, installation, and setup help related to AVG products. AVG Premium Tech Support is a separate, premium support service that also includes technical support for third-party software and device issues.

An AVG Premium Tech Support subscription gives you unlimited access to our technical experts who can assist you not only with AVG product issues, but also with common device and network issues, third-party software installation, connecting devices to your wireless network, and more.

What services does AVG Premium Tech Support provide?

Our experts can help you with the following issues:

  • Software and browser setup: We can install, reinstall, and set up software (AVG or third-party) on your device.
  • Help and training: We explain how to use software (AVG or third-party) installed on your device.
  • Windows personalization: We can customize your computer settings.
  • Internet and network setup: We find and fix network errors, and ensure your internet is secure.
  • Email configuration: We can help you create an email account, so you can send and receive messages.
  • Virus and malware removal: We can verify whether malware is present on your device, then remove it.
  • Printers and scanners: We help you get your printer or scanner up and running.
  • Mobile device help: We can teach you how to use a phone or tablet, help you set it up, and protect it from viruses.
  • PC Health Check: We can diagnose and fix issues if your PC shows error messages or is behaving oddly.

How will AVG Premium Tech Support fix the issue on my computer?

With your permission, our AVG Premium Tech Support experts will remotely access your computer. They can diagnose and solve most issues remotely, and show you how to best utilize your AVG product features — all from the convenience of your own home.

To learn about purchasing AVG Premium Tech Support and getting a diagnosis on your device, refer to the following article:

How do I cancel my subscription?

To learn about canceling your AVG Premium Tech Support subscription, refer to the following article:

Is AVG Premium Tech Support available in languages other than English?

Currently, AVG Premium Tech Support is only available in English.

  • AVG Premium Tech Support
  • All supported platforms

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