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Ransomware Protection - FAQs

Applies to:

Products:

  • AVG Internet Security 19.x

Operating systems:

  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

Ransomware Protection is a paid feature available in the latest version of AVG Internet Security, which prevents your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders that may contain personal data and allows you to specify which other folders you want to protect from untrusted applications. Additionally, you can specify which applications are allowed to modify the files in your folders and which applications are always blocked.

What is ransomware?

Ransomware is malicious software that can encrypt important files on your PC to make them inaccessible, then threatens to publish or delete them until a sum of money (ransom) is paid. Even after paying the ransom, there is no guarantee that you will be able to recover your files.

How do I get Ransomware Protection?

Ransomware Protection is enabled by default in the latest version of AVG Internet Security. To access Ransomware Protection, open AVG Internet Security, select Hacker Attacks and click Open above Ransomware Protection.

To activate and install the latest version of AVG Internet Security, refer to instructions in the articles below:

How do I manage Ransomware Protection activity?

To specify how Ransomware Protection responds when an application attempts to access files in your protected folders:

  1. Open the AVG user interface and click Hacker Attacks.
  2. Click the gear icon in the top-right corner.
  3. Select Ransomware Protection in the left panel.
  4. Choose a mode:
    • Smart Mode (default and recommended setting): Ransomware Protection refers to a list of commonly used and trusted applications to determine which programs can modify files in your protected folders. If any applications that are not on this list attempt to modify files in your protected folders, you are notified and asked for permission.
    • Strict Mode: you are notified and asked for permission each time an application attempts to modify files in your protected folders. Selecting this option may result in frequent and potentially annoying alerts.

Which files and folders does Ransomware Protection secure?

Ransomware Protection automatically scans for and secures folders that may contain personal data. To manually add an additional folder to the list of protected folders:

  1. Open the AVG user interface and click Hacker Attacks.
  2. Click Open above Ransomware Protection.
  3. Your Protected folders list appears. Click Add folder to protect an additional folder.
  4. Select the folder location and click OK.

The selected folder appears on your Protected folders list. To remove a folder from the list, hover your cursor over the relevant folder's panel and click the X icon.

To specify which file types are protected in each folder:

  1. Open the AVG user interface and click Hacker Attacks.
  2. Click the gear icon in the top-right corner.
  3. Select Ransomware Protection in the left panel.
  4. In the File types menu, select which file types Ransomware Protection protects. All options are ticked by default.

How do I manage applications that are blocked or allowed by Ransomware Protection?

Ransomware Protection notifies you each time an untrusted application attempts to access your protected folders. When you select an action (Block or Allow) in the notification dialog, the application's status appears on the Blocked / Allowed apps screen. To open the Blocked / Allowed apps screen:

  1. Open the AVG user interface and click Hacker Attacks.
  2. Click the gear icon in the top-right corner.
  3. Select Ransomware Protection in the left panel, then click View allowed / blocked apps.

For more information, refer to the article below:

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