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Ransomware Protection - FAQs

What is Ransomware Protection?

Ransomware Protection is a feature available in the latest version of AVG Internet Security and AVG AntiVirus FREE that prevents your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders that may contain personal data and allows you to specify additional folders you want to protect from untrusted applications. Additionally, you can specify which applications are allowed to modify the files in your folders and which applications are always blocked.

What is ransomware?

Ransomware is malicious software that can encrypt important files on your PC to make them inaccessible, then threatens to publish or delete them until a sum of money (ransom) is paid. Even after paying the ransom, there is no guarantee that you will be able to recover your files.

How do I get Ransomware Protection?

Ransomware Protection is enabled by default in the latest version of AVG Internet Security and AVG AntiVirus FREE. To access Ransomware Protection, click the Computer tile on the main application screen, then click Open above Ransomware Protection.

For detailed instructions to install the latest version of AVG Internet Security or AVG AntiVirus FREE, refer to the relevant article below:

How do I manage Ransomware Protection sensitivity?

To specify how Ransomware Protection responds when an application attempts to access files in your protected folders:

  1. Open the AVG user interface and click the Computer tile.
  2. Click Settings (the gear icon) in the top-right corner.
  3. Select Basic protectionRansomware Protection in the left panel.
  4. Select your preferred mode:
    • Smart Mode (default and recommended setting): Ransomware Protection refers to a list of commonly used and trusted applications to determine which applications can modify files in your protected folders. If any applications that are not on this list attempt to modify files in your protected folders, you are notified and asked for permission.
    • Strict Mode: You are notified and asked for permission each time an application attempts to modify files in your protected folders. Selecting this option may result in frequent and potentially annoying alerts.

Which files and folders does Ransomware Protection secure?

Ransomware Protection automatically scans for and secures folders that may contain personal data. To manually add an additional folder to your list of protected folders:

  1. Open the AVG user interface and click the Computer tile.
  2. Click Open above Ransomware Protection.
  3. Your Protected folders list appears. Click Protect New Folder to protect an additional folder.
  4. Select the folder location and click OK.

The selected folder appears on your Protected folders list. To remove a folder from the list, hover your cursor over the relevant folder's panel and click the X icon. Click Stop Protecting to confirm.

To specify which file types are protected in each folder:

  1. Open the AVG user interface and click the Computer tile.
  2. Click Settings (the gear icon) in the top-right corner.
  3. Select Basic protectionRansomware Protection in the left panel.
  4. In the File types menu, tick the box next to the file types you want Ransomware Protection to protect. All options are selected by default.

What can I do if AVG Ransomware Protection shows too many notifications?

If you receive too many notifications from Ransomware Protection asking you to block or allow applications, ensure your Ransomware Protection sensitivity is set to Smart Mode. If you select Strict Mode, AVG notifies you every time any application attempts to modify files in your protected folders (excluding those you have already added to the Blocked & Allowed apps list).

How do I manage applications that are blocked or allowed by Ransomware Protection?

Ransomware Protection blocks malware and viruses from modifying files in your protected folders and allows trusted applications by default. When an untrusted application attempts to modify files in your protected folders, you receive a Ransomware Protection notification, asking you to block or allow the application. After selecting your preference, the application is added to the Blocked & Allowed apps screen. You can also manually add applications to the Blocked & Allowed apps screen to ensure they are always blocked or always allowed automatically by Ransomware Protection.

To open the Blocked & Allowed apps screen:

  1. Open the AVG user interface and go to MenuSettings.
  2. Select GeneralBlocked & Allowed apps in the left panel.

The Blocked & Allowed apps screen is now open and you can start managing your blocked and allowed applications.

For detailed instructions to use the Blocked & Allowed apps screen, refer to the following article:

Where can I find more information about using Ransomware Protection?

For more information about using Ransomware Protection, refer to the following article:

  • AVG Internet Security 20.x
  • AVG AntiVirus FREE 20.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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