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AVG Secure VPN - FAQs

General

What is a VPN?

A Virtual Private Network (VPN) protects the data you upload and download from the internet by functioning as a private tunnel through the internet. It effectively anonymizes your internet activity and secures your connection when using public Wi-Fi, such as in cafes or airports.

What is AVG Secure VPN?

AVG Secure VPN is an application that allows you to connect to the internet via secure AVG VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. AVG Secure VPN can be used any time you want to connect to the internet with extra security and privacy. This is especially recommended when you are connected to a public or unsecured wireless network.

AVG Secure VPN mainly offers:

  • Protection: When many people connect to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides efficient protection against these types of attacks.
  • Anonymization: With broadband connections, many people have fixed IP addresses that can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the internet: When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Download and Installation

What are the system requirements for AVG Secure VPN?

  • Windows 10 except Mobile and IoT Core Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or later, any Edition (32 or 64-bit)
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions)
  • 256 MB RAM or above
  • 300 MB free space on the hard disk
  • Internet connection to download, activate, and use the VPN service
  • Optimal standard screen resolution no less than 1024 x 768 pixels is recommended
  • Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra)
  • 90 MB free space on the hard disk
  • Intel based Mac with 64-bit processor
  • Internet connection to download, activate, and use the VPN service
  • Optimally standard screen resolution not less than 1280 x 800 pixels
  • Google Android 6.0 (Marshmallow, API 23) or later
  • Internet connection to download, activate, and use the VPN service
  • Apple iOS 12.0 or later
  • Internet connection to download, activate, and use the VPN service
The latest version of AVG Secure VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download AVG Secure VPN version 1.6.667. However, this is an older version of the application and it does not receive updates.
AVG Secure VPN is not supported and cannot be installed or run on Symbian, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android or iOS.

How can I download and install AVG Secure VPN?

  1. Click the button below to download the AVG Secure VPN setup file, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download AVG Secure VPN for Windows
  2. Right-click the downloaded setup file avg_secure_vpn_setup.exe and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to install AVG Secure VPN on your PC.

After installing AVG Secure VPN, you may need to manually activate your subscription using your AVG Account or a valid activation code. For detailed instructions, refer to the following articles:

  1. Click the button below to download the AVG Secure VPN setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder). Download AVG Secure VPN for Mac
  2. Double-click the downloaded setup file avg_securevpn.dmg.
  3. Double-click the AVG Secure VPN icon in the installation wizard.
  4. Follow on-screen instructions to install AVG Secure VPN on your Mac.

After installing AVG Secure VPN, you may need to manually activate your subscription using your AVG Account or a valid activation code. For detailed instructions, refer to the following articles:

  1. Download and install the latest version of AVG Secure VPN from Google Play Store.
  2. Once installation is complete, tap Open to start using the app. AVG Secure VPN requires a valid subscription to use.
  3. Choose a plan or tap Already purchased? to activate a previously purchased subscription using your AVG Account or a valid activation code.

For detailed instructions, refer to the following articles:

  1. Download and install the latest version of AVG Secure VPN from the App Store.
  2. Once installation is complete, tap Open to start using the app. AVG Secure VPN requires a valid subscription to use.
  3. Choose a plan or tap Already purchased? to activate a previously purchased subscription using your AVG Account.

For detailed instructions, refer to the following articles:

Can I use AVG Secure VPN without installing AVG AntiVirus?

Yes. AVG Secure VPN is a standalone application. You do not need AVG AntiVirus Free or AVG Internet Security installed on your PC to use AVG Secure VPN.

Yes. AVG Secure VPN is a standalone application. You do not need AVG AntiVirus or AVG Internet Security installed on your Mac to use AVG Secure VPN.

Is AVG Secure VPN included when I purchase AVG Internet Security?

No. AVG Secure VPN requires a separate subscription to use. You cannot use an AVG Internet Security subscription to activate AVG Secure VPN.

You can purchase a separate AVG Secure VPN subscription via the official AVG website. Alternatively, you can purchase an AVG subscription bundle that is valid for multiple products (such as AVG Ultimate).

Subscription and Activation

How do I activate an AVG Secure VPN subscription?

For detailed activation instructions, refer to the following article:

Can I use my AVG Secure VPN subscription on multiple devices?

When you purchase an AVG Secure VPN (Multi-Device) subscription, you can activate your subscription on up to 10 devices simultaneously. You can transfer your subscription freely between devices and platforms.

New AVG Secure VPN (Multi-Device) subscriptions purchased from the start of April 2021 are valid for 10 devices. If you purchased your AVG Secure VPN (Multi-Device) subscription before April 2021, it is valid for 5 devices during the current subscription period. When your subscription renews, it will upgrade to 10 devices.

To check which subscription you purchased, check the order confirmation email, or your AVG Account that is linked to the email address you provided at checkout.

What happens after my free trial ends?

When your free trial ends, your selected subscription automatically starts so that you can continue using AVG Secure VPN. You are charged for your subscription on the day that your free-trial period ends.

If you no longer want to use AVG Secure VPN, you need to cancel your subscription during the free-trial period via Google Play Store.

If you no longer want to use AVG Secure VPN, you need to cancel your subscription during the free-trial period via the App Store.

How can I cancel my subscription?

For information about canceling an AVG subscription, refer to the following article:

Even if you are still in a free trial period, you need to cancel your subscription via Google Play Store, otherwise you will be charged for the subscription when the free-trial period ends.
Even if you are still in a free trial period, you need to cancel your subscription via the App Store, otherwise you will be charged for the subscription when the free-trial period ends.

How can I transfer my AVG Secure VPN subscription to another device?

To learn how to transfer your subscription to a new device, refer to the following article:

What should I do if activation is unsuccessful?

Ensure that your subscription is valid for AVG Secure VPN. You cannot use an AVG Internet Security subscription to activate AVG Secure VPN.

If activation is unsuccessful, refer to the following article for advice:

Why can't I activate AVG Secure VPN with an activation code?

Due to changes in the App Store Review Guidelines, it is not possible to activate AVG Secure VPN for iOS with an activation code in app version 2.0 and later.

The following activation options are available in AVG Secure VPN 2.0 and later:

  • AVG Account: You can activate AVG Secure VPN by signing in to the app with the AVG Account that is linked to the email address you provided during the subscription purchase. If you do not yet have an AVG Account, you can create one using the same email address. For detailed activation instructions, refer to the following article:
  • The App Store: If you purchased AVG Secure VPN via the App Store, your subscription activates automatically on the device used for purchase. You do not need to manually activate the app.

For further assistance, contact AVG Support.

Settings and Usage

How do I get started using AVG Secure VPN?

To learn how to start using AVG Secure VPN, refer to the following article:

How do I know that the VPN is active and working?

After you enable AVG Secure VPN by clicking the red OFF slider on the main application screen so that it changes to green ON, AVG Secure VPN displays the text Your online privacy is protected.

After you tap Connect on the main app screen, AVG Secure VPN displays the messgae Your online privacy is protected.

How do I adjust AVG Secure VPN settings?

  1. Open AVG Secure VPN and go to MenuSettings.
  2. Select from the following options in the left panel:
    • General: Manage notifications and startup preferences, and change the language of the AVG Secure VPN user interface.
    • Network security: Manage auto-connect settings.
  1. Open AVG Secure VPN and go to MenuSettings.
  2. Select from the following options in the left panel:
    • General: Manage notifications and startup preferences. You can also opt in to become a beta tester for new versions of AVG Secure VPN.
    • Network security: Manage auto-connect settings.
    • Subscription: View your current subscription details.
  1. Open AVG Secure VPN and go to Settings (the gear icon).
  2. Select from the following options:
    • Account: View details of your current subscription.
    • Connection rules: Manage automatic connection and disconnection options, and enable split tunneling.
    • Troubleshooting: View frequently asked questions about the app, access the AVG Forum, or contact AVG Support.
    • General: Rate the app, manage notifications and personal privacy settings, check the app version number, or view the end user license agreement.
  1. Open AVG Secure VPN and go to Settings (the gear icon).
  2. Select from the following options:
    • Account: View details of your current subscription.
    • Connection rules: Manage automatic connection and disconnection options.
    • Troubleshooting: Reinstall the VPN profile (this resets the VPN Configuration permission on your device), view frequently asked questions about the app, or contact AVG Support.
    • General: View the AVG Terms of Service, Privacy Policy, or manage personal privacy settings.

What is Split Tunneling?

Split Tunneling allows you to prevent certain apps from connecting to the internet via AVG VPN servers, even when AVG Secure VPN is enabled. For example, you can specify that your email app is excluded from VPN connection, allowing you to send and receive emails from your real location, but still access online content without restrictions when you use your preferred web browser app.

To enable Split Tunneling:

  1. Open AVG Secure VPN and tap Settings (the gear icon).
  2. Tap Split Tunneling.
  3. Tap the red (OFF) slider at the top of the screen so that it changes to green (ON).
  4. Untick any apps that you want to exclude from AVG Secure VPN connection. When you use an excluded app, your connection is not encrypted and your real location is visible.
  5. Tap the back arrow in the top-left corner to confirm your preferences and return to the main Settings screen.

On appears next to Split Tunneling to indicate that the feature is enabled.

Can I ensure AVG Secure VPN enables automatically when I connect to an unsecured Wi-Fi network?

Yes. For detailed instructions, refer to the following article:

What is a trusted network?

You can add private networks, such as your home or work Wi-Fi, to your trusted networks list. You can then choose to exclude these trusted networks from your VPN auto-connect settings. This means that AVG Secure VPN connects automatically every time you are connected to a Wi-Fi network, except when you are connected to your trusted networks.

You can add private networks, such as your home or work Wi-Fi, to your trusted networks list. Trusted networks are excluded from your VPN auto-connect settings. This means that AVG Secure VPN connects automatically every time you are connected to a Wi-Fi network, except when you are connected to your trusted networks.

To learn how to enable automatic connection and add trusted networks, refer to the following article:

How do I check which version of AVG Secure VPN I have?

  1. Open AVG Secure VPN and go to MenuAbout.
  2. The application version number is listed under Version.
  1. Open AVG Secure VPN and go to Settings (the gear icon) ▸ About.
  2. The app version number is listed under Current version.

Connection

Can I use AVG Secure VPN with any type of internet connection?

Yes. AVG Secure VPN connects over any wired or wireless internet connection.

How do I connect to a different VPN server location?

  1. Open AVG Secure VPN, then click Change on the main application screen.
  2. Select a location from the list.

AVG Secure VPN automatically connects to the new location you selected.

  1. Open AVG Secure VPN, then tap Server location at the bottom of the main app screen.
  2. Select a location from the list.

AVG Secure VPN automatically connects to the new location you selected.

What kind of encryption does AVG Secure VPN use?

AVG Secure VPN uses the AES 256 bit encryption key, which is bank grade encryption. It also uses Open SSL and certificate authentication.

What ports does AVG Secure VPN run on?

AVG Secure VPN for Windows starts primarily with port 553 UDP and then runs on one of the ports in the range of 50 to 32767 TCP.

AVG Secure VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does AVG Secure VPN use?

AVG Secure VPN for Windows uses Open VPN on UDP.

AVG Secure VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For AVG Secure VPN to work properly, IPSec or VPN passthrough must be enabled.

Does AVG Secure VPN allow P2P connections?

Yes. AVG Secure VPN allows peer-to-peer (P2P) connections through our data center locations listed below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Why is my internet connection slower when I connect to AVG Secure VPN?

You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Troubleshooting

How can I uninstall AVG Secure VPN?

For detailed uninstallation instructions, refer to the following article:

Removing AVG Secure VPN from your device does not automatically cancel your subscription. For information about canceling an AVG subscription, refer to the following article:

What should I do if AVG Secure VPN is unable to establish a connection?

If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Restart your PC and try connecting to AVG Secure VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
  • Confirm that your subscription is active. Open AVG Secure VPN, and go to MenuMy subscriptionsSubscriptions on this PC. Ensure Active appears next to AVG Secure VPN.

If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your Mac. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Restart your Mac and try connecting to AVG Secure VPN again.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For AVG Secure VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Check the configuration of your firewall. Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.
  • Confirm that your subscription is active. Open AVG Secure VPN, and go to MenuSubscription. Check your subscription details under Subscription Information.

If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your Android device. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Confirm that your subscription is active. Open AVG Secure VPN, go to Settings (the gear icon) ▸ Subscription. Ensure your subscription type and Activation code appear on the screen.
  • Try to uninstall and reinstall the app. For detailed instructions, refer to the following articles:

If AVG Secure VPN is still unable to establish a connection, the problem may be caused by the network policies of the Wi-Fi or cellular network you are connected to.

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your iOS device. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Reinstall the VPN profile. Open AVG Secure VPN, go to Settings (the gear icon) ▸ VPN profile. Tap Agree & continue on the Logging Policy and Use screen, then follow the on-screen instructions to give permission to add VPN configurations.
  • Confirm that your subscription is active. Open AVG Secure VPN, and go to Settings (the gear icon) ▸ Subscription. Ensure your subscription type and Activation code appear on the screen.
  • Try to uninstall and reinstall the app. For detailed instructions, refer to the following articles:

If AVG Secure VPN is still unable to establish a connection, the problem may be caused by the network policies of the Wi-Fi or cellular network you are connected to.

Why can't I access my email when AVG Secure VPN is connected?

When AVG Secure VPN is connected, you may experience problems sending emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). For more information, refer to the following article:

AVG Secure VPN does not affect sending emails from web-based email accounts accessed via a web browser.

What should I do if a website reports that my location is incorrect?

If a website reports that your location is incorrect, or if you suspect that your location is not properly hidden, refer to the following article for detailed troubleshooting steps:

Why can't I browse the internet when I connect to AVG Secure VPN?

If you can't browse the internet while connected to AVG Secure VPN, try the following solutions:

  • Check the signal strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
  • Verify that you have accepted the Terms and Conditions of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution service by following instructions in the following article:

Why did I receive the error message "AVG Secure VPN has encountered a technical issue"?

If the AVG Secure VPN screen is blank apart from the error message AVG Secure VPN has encountered a technical issue, try the following solutions:

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Restart your PC and try connecting to AVG Secure VPN again.

If this solution does not work, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers (such as Google Chrome and Mozilla Firefox) apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as AVG Secure VPN.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser that does not apply WebRTC (such as Safari or Internet Explorer).

Where can I find AVG Secure VPN log files?

For troubleshooting purposes, AVG Support representatives may ask you to provide AVG Secure VPN log files. To find the log files, press the Win key and E key simultaneously on your keyboard to open File Explorer, then go to the following location:

  • C:\ProgramData\AVG\Secure VPN\log

Look for the vpn_engine.log file.

If you cannot locate the ProgramData folder in your system, refer to the following instructions from Windows support:

How do I send a message to AVG Support?

If you experience issues with AVG Secure VPN, you can send a message to AVG Support using the contact form linked below:

If you experience issues with AVG Secure VPN, we recommend sending a message directly from the AVG Secure VPN app to ensure that our representatives receive device logs to help resolve the issue as quickly and effectively as possible. For more information, refer to the following article:

If you cannot access the in-app contact form, contact AVG Support via our Technical Support Form.

Other

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for 1 hour. Your service is not typically affected by this maintenance.

Why do Gmail and Live Mail send me suspicious activity alerts when I'm connected to AVG Secure VPN?

When you connect to the internet and use AVG Secure VPN with a different location, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and be asked to change your password if you think someone in a different location has accessed your email.

Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • AVG does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations we rent dedicated servers, and the IP geolocation databases are updated by the server provider on AVG's behalf. Because AVG is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.

Why is AVG Secure VPN a paid product when other VPN services are free?

To support the continued development of AVG Secure VPN and give you access to the best VPN technology, AVG Secure VPN is a paid product.

Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.

AVG Secure VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. AVG Secure VPN does not interfere with your internet connection and does not contain 3rd-party ads.

Does AVG Secure VPN log user information?

AVG Secure VPN stores connection logs, which include information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the AVG Privacy Policy.

How can I provide feedback about the app or ask for help?

If you want to provide feedback or show appreciation and support for AVG Secure VPN, you can:

  • Write a positive review on Google Play Store.
  • Write a positive review on the App Store.
  • Tell your friends about our apps via Facebook or Twitter.
  • Post reviews in Android related forums.
  • Post reviews in iOS related forums.

If you have a technical issue with AVG Secure VPN or an idea how to improve it:

  • Send feedback from the app. The feedback section is accessible from Settings (the gear icon) ▸ HelpContact support.
  • Send feedback from the app. The feedback section is accessible from Settings (the gear icon) ▸ HelpContact support.
  • Report feedback via our support pages.
  • AVG Secure VPN 1.x for Windows
  • AVG Secure VPN 1.x for Mac
  • AVG Secure VPN 2.x for Android
  • AVG Secure VPN 2.x for iOS
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Google Android 6.0 (Marshmallow, API 23) or later
     
  • Apple iOS 12 or later
  • Compatible with iPhone, iPad, and iPod touch

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