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Activating an AVG Secure VPN subscription

If you started a free-trial period before purchasing your subscription, you need to cancel the subscription connected to the trial period before following the activation instructions below.
If you started a free-trial period before purchasing your subscription, you need to cancel the subscription connected to the trial period before following the activation instructions below.

AVG Secure VPN is a paid product that requires a subscription to use. After installing AVG Secure VPN, you may need to manually activate your subscription.

Your chosen activation method:

Sign in to AVG Account

To activate AVG Secure VPN using your AVG Account:

  1. Double-click the AVG Secure VPN icon on your Windows desktop to open the application.
  2. Go to MenuSign in.
  3. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then click Sign in.
    If you do not have an AVG Account, select the Create account tab to create a new AVG Account with the same email address that you used to purchase AVG Secure VPN.
  4. If more than one product is associated with your AVG Account, ensure the products you want to use are selected, then click Activate & install.

    The products you selected are installed and activated automatically.

Your AVG Secure VPN subscription is now active on Windows. If activation is unsuccessful, refer to the Still need help? section below.

To activate AVG Secure VPN using your AVG Account:

  1. Click GoApplications in the Apple menu bar, then double-click the AVG Secure VPN icon to open the application.
  2. Go to MenuSign in.
  3. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then click Log in.

Your AVG Secure VPN subscription is now active on Mac. If activation is unsuccessful, refer to the Still need help? section below.

To activate AVG Secure VPN using your AVG Account:

  1. On the Home screen of your device, tap the AVG Secure VPN icon. The app opens.
  2. Tap Already purchased?, ...or go to Settings (the gear icon) ▸ SubscriptionAlready purchased?.
  3. Select Sign in to AVG Account.
  4. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then tap Sign In.

Your AVG Secure VPN subscription is now active on Android. If activation is unsuccessful, refer to the Still need help? section below.

To activate AVG Secure VPN using your AVG Account:

  1. On the Home screen of your device, tap the AVG VPN icon. The app opens.
  2. Tap Already Purchased?, ...or go to Settings (the gear icon) ▸ SubscriptionAlready purchased?.
  3. Select Sign in.
  4. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then tap Sign in.

Your AVG Secure VPN subscription is now active on iOS. If activation is unsuccessful, refer to the Still need help? section below.

Enter activation code

To activate AVG Secure VPN using an activation code:

  1. Locate your activation code. This is included in your order confirmation email. For detailed instructions, refer to the following article:
  2. Double-click the AVG Secure VPN icon on your Windows desktop to open the application.
  3. Go to MenuEnter activation code.
  4. Type or paste your activation code (including hyphens) into the text box, then click Enter.
  5. If more than one product is associated with your activation code, ensure the products you want to use are selected, then click Activate & install.

    The products you selected are installed and activated automatically.

Your AVG Secure VPN subscription is now active on Windows. If activation is unsuccessful, refer to the Still need help? section below.

To activate AVG Secure VPN using an activation code:

  1. Locate your activation code. This is included in your order confirmation email. For detailed instructions, refer to the following article:
  2. Click GoApplications in the Apple menu bar, then double-click the AVG Secure VPN icon to open the application.
  3. Go to MenuEnter activation code.
  4. Type or paste your activation code (including hyphens) into the text box, then click Activate.

Your AVG Secure VPN subscription is now active on Mac. If activation is unsuccessful, refer to the Still need help? section below.

To activate AVG Secure VPN using an activation code:

  1. Locate your activation code. This is included in your order confirmation email. For detailed instructions, refer to the following article:
  2. On the Home screen of your device, tap the AVG Secure VPN icon. The app opens.
  3. Tap Already purchased?, ...or go to Settings (the gear icon) ▸ SubscriptionAlready purchased?.
  4. Select Enter activation code.
  5. Type or paste your activation code (including hyphens) into the text box, then tap Activate.

Your AVG Secure VPN subscription is now active on Android. If activation is unsuccessful, refer to the Still need help? section below.

Due to changes in the App Store Review Guidelines, it is not possible to activate AVG Secure VPN for iOS with an activation code in app version 2.0 and later. We recommend activating the app using your AVG Account.

If you do not yet have an AVG Account, first create one using the email address that you used to purchase AVG Secure VPN. For detailed instructions, refer to the following article:

For further assistance, contact AVG Support.

Restore via Google Play

This option only applies for AVG Secure VPN subscriptions purchased via Google Play Store.

AVG Secure VPN subscriptions purchased via Google Play Store are activated automatically on the Android device you used to make the purchase. The instructions below are useful if you change or reset your device, or automatic activation via Google Play Store is unsuccessful.

To restore your AVG Secure VPN subscription via Google Play Store:

  1. On the Home screen of your device, tap the AVG Secure VPN icon. The app opens.
  2. Tap Already purchased?, ...or go to Settings (the gear icon) ▸ SubscriptionAlready purchased?.
  3. Tap Restore from Google Play.

The app automatically retrieves and activates your AVG Secure VPN subscription from Google Play Store.

If activation is unsuccessful, refer to the following article:

Restore via the App Store

This option only applies for AVG Secure VPN subscriptions purchased via the App Store.

AVG Secure VPN subscriptions purchased via the App Store are activated automatically on the iOS device you used to make the purchase. The instructions below are useful if you change or reset your device, or automatic activation via the App Store is unsuccessful.

To restore your AVG Secure VPN subscription via the App Store:

  1. On the Home screen of your device, tap the AVG VPN icon. The app opens.
  2. Tap Already Purchased?, ...or go to Settings (the gear icon) ▸ SubscriptionAlready purchased?.
  3. Tap Restore from App Store.

The app automatically retrieves and activates your AVG Secure VPN subscription from the App Store.

If activation is unsuccessful, refer to the following article:

Still need help?

We recommend reviewing the information below, which explains how to resolve some of the most common activation issues.

Try these possible solutions:

  • Ensure that your AVG Secure VPN subscription appears in your AVG Account. To verify this, sign in to your AVG Account in your web browser and click the Subscriptions tile.
  • If your AVG Secure VPN subscription does not appear in an AVG Account, you can create an AVG Account with the same email address that you used to purchase AVG Secure VPN.
  • Completely uninstall and then reinstall AVG Secure VPN. This can resolve issues that are caused by incorrect configuration or corrupted files. We recommend following the exact steps in the articles linked below: After reinstallation, try activating your subscription again.

Try these possible solutions:

  • Ensure you have correctly entered your activation code, including exact capitalization and hyphens.
  • Use our webform or your AVG Account to retrieve a copy of your activation code, then try activating the subscription again.
  • Completely uninstall and then reinstall AVG Secure VPN. This can resolve issues that are caused by incorrect configuration or corrupted files. We recommend following the exact steps in the articles linked below: After reinstallation, try activating your subscription again.

If the issue persists, contact AVG Support.

Further recommendations

To learn more about AVG Secure VPN, refer to the following articles:

  • AVG Secure VPN 1.x for Windows
  • AVG Secure VPN 1.x for Mac
  • AVG Secure VPN 2.x for Android
  • AVG Secure VPN 2.x for iOS
  • Microsoft Windows 11 Home / Pro / Enterprise / Education
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)

  • Google Android 6.0 (Marshmallow, API 23) or later

  • Apple iOS 13.0 and later
  • Compatible with iPhone, iPad, and iPod touch

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