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AVG AntiVirus for Android - FAQs

AVG AntiVirus for Android is a security app that secures mobile devices against unwanted phishing, malware, and spyware, as well as malicious viruses such as trojans. In addition, the embedded Anti-Theft feature allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.

This article answers common questions related to the features, settings, and general use of AVG AntiVirus for Android.

Download and installation

What are the system requirements for AVG AntiVirus?

You can install and run the latest version of AVG AntiVirus on any device running operating systems Google Android 5.0 (Lollipop, API 21) and higher.

AVG AntiVirus supports both Android phones and tablets. The app is compatible with all ARM Android devices. However, each vendor or manufacturer makes slight changes in their devices, so some features may behave unexpectedly or, in rare cases, not work. Please note that AVG cannot cover all vendor customizations to the OS. However, we gladly accept feedback if you experience any compatibility issues on your Android device.

If you are using a custom ROM, the app may not work as expected. Please report any feedback to AVG Support.

AVG AntiVirus is:

  • Not supported on devices running Google Android 4.4 (KitKat, API 19) or lower. However, if you are using an older version of AVG AntiVirus on those systems, you can still receive updates to the virus database.
  • Not supported and cannot be installed or run on Symbian, iOS, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android. This app does not work on iPhone or iPad devices.

How can I download and install AVG AntiVirus on Android?

  1. Download and install the latest version of AVG AntiVirus from Google Play Store.
  2. Once the installation is complete, tap Open to run the app.
  3. Tap Get Started, then select Basic Version to use the free version of AVG AntiVirus, or tap Upgrade Now to get AVG AntiVirus PRO with additional features and functionality.

If you experience any issues installing AVG AntiVirus, we recommend that you fully uninstall AVG AntiVirus and then reinstall the app by repeating the steps above.

These steps can differ slightly depending on your device model, Android version, and vendor customizations. For more information, refer to the following article:

How can I uninstall AVG AntiVirus from Android?

To fully uninstall AVG AntiVirus from Android:

  1. Open your device Settings, search for Device Admin, and open Device Admin apps.
  2. Deactivate the Device Admin permission for AntiVirus.
  3. Open your device Settings and go to Apps.
  4. Select AntiVirus, then tap Force Stop from the App info screen.
  5. In the Storage section, tap Clear Data and Clear Cache.
  6. Tap the back arrow to return to the App info screen and select Uninstall.

AVG AntiVirus is no longer installed on your Android device.

These steps can differ slightly depending on your device model, Android version, and vendor customizations. For more information, refer to the following article:

Subscription and activation

What are the benefits of upgrading to AVG AntiVirus PRO?

AVG AntiVirus for Android is available as both a free and paid version. When you upgrade to AVG AntiVirus PRO, you can take advantage of the following premium features and enhancements:

  • Remove ads: eliminate third-party ads from your AVG AntiVirus experience.
  • App Locking: protect access to your apps with a PIN.
  • Anti-Theft: use additional options that help you protect and locate your lost or stolen device.
    • Camera trap: capture a photo of the thief when an incorrect PIN is entered.
    • Audio recording: secretly record the phone's surroundings at any time.
    • Last known location: sends a location notification to your AVG Account when the device battery is dying.
    • PIN security: locks your device and sounds an alarm after 8 failed unlock attempts.
    • SIM security: locks your device and sounds an alarm when the SIM card is changed.
  • Photo Vault: secure storage of an unlimited number of photos.
  • AVG Direct Support: receive prioritized responses to your support inquiries.

What features are included in the other paid versions of AVG AntiVirus for Android?

In addition to AVG AntiVirus PRO for Android, we also offer the following paid products:

AVG Mobile Pro Plus is only available as an upgrade from AVG Cleaner for Android.

How do I purchase and activate a paid version of AVG AntiVirus on Android?

Paid versions of AVG AntiVirus for Android are available as an upgrade from the free version of the app. To purchase and activate a paid version, follow these steps:

  1. Open AVG AntiVirus, then tap Upgrade in the top-right corner of the main app screen.
  2. Tap Upgrade below your preferred product and subscription plan.
  3. Follow the on-screen instructions to complete the transaction.

When the transaction completes, your paid version of AVG AntiVirus is automatically activated on your device. Your purchased subscription is valid across all devices that have AVG AntiVirus for Android installed and are connected to your Google account.

The paid versions available for purchase may differ according to your region and certain regulatory restrictions. You may see some or all of the subscription packages offered by AVG.

Is my subscription for AVG AntiVirus PRO also valid for other paid AVG apps?

If you purchase AVG AntiVirus PRO for Android, your subscription is only valid for this app. AVG Mobile Pro Plus and Ultimate also include a subscription for other paid AVG apps.

What happens if I upgrade from my current subscription to a different subscription?

When you upgrade from one paid version of AVG AntiVirus to another (for example, from AVG AntiVirus Pro to AVG Mobile Ultimate), Google Play Store automatically calculates how much of your original subscription was unused. To compensate you for the value of this unused subscription, you receive free access to the new paid product for a limited time period. This means that you are not immediately charged when you activate your new paid subscription. The length of your free access period depends on how much of your original subscription was unused. When the free access period ends, your new paid subscription automatically begins and you are charged for your chosen subscription plan. The date of your first payment is displayed during the subscription upgrade.

How can I start using my AVG AntiVirus subscription on another Android device?

When you purchase AVG AntiVirus PRO via Google Play Store, your subscription activates automatically on the Android device you use to make the purchase. To start using your subscription on an additional Android device:

  1. On the new device, sign in to Google Play Store using the Google Account linked to your AVG AntiVirus PRO purchase.
  2. Download and install the latest version of AVG AntiVirus from Google Play Store.
  3. After installation, open AVG AntiVirus and tap Get StartedUpgrade Now.
  4. Tap the icon (three dots) in the top-right corner and select Already purchased?.
  5. Tap Restore from Google Play.

Your AVG AntiVirus PRO subscription is now active on the new device. If activation via Google Play Store fails, or you want to activate your subscription on a device that uses an alternative Google Account to the one that is linked to your purchase, refer to the instructions in the following article to activate AVG AntiVirus PRO using an activation code:

If you purchased AVG AntiVirus PRO as part of an AVG subscription bundle, you can activate your subscription on an additional device by following the instructions in the relevant article below acccording to your purchased product:

How can I cancel my AVG AntiVirus for Android subscription?

Uninstalling AVG AntiVirus PRO from your Android device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it. To cancel a subscription, ensure that you are signed into the Google Account that you used to purchase the subscription, then follow these steps:

  1. Open Google Play Store on your device.
  2. Select Menu (three lines) ▸ Subscriptions.
  3. Select AVG AntiVirus PRO from your list of subscriptions.
  4. Tap CancelCancel Subscription.
  5. Follow any additional on-screen instructions to complete cancellation of your subscription.

Your subscription will stop at the end of the current billing cycle.

For more information, refer to the following article:

Features

What is Scan?

The Scan button scans all apps installed on your device and informs you about security risks caused by changes in default Android settings.

AVG AntiVirus automatically scans newly installed apps the first time they are run. If malware is detected, AVG AntiVirus offers to uninstall the app or to delete the file. If an app or file is incorrectly identified as malware, you can report the false-positive detection directly to AVG Threat Labs.

To schedule automatic scans, go to Menu (three lines) ▸ SettingsProtectionScheduled scan. Ensure the slider at the top of the screen is green (ON), tap Scan time to set a specific time for the scan to run, and specify Scan Days by ticking the box(es) next to the days when you want the scan to automatically run.

What is Boost RAM?

Tap the Boost RAM tile on the main app screen to kill any apps running in the background of your device. This action prevents apps from slowing down your device and draining your battery. When complete, the amount of freed space and number of killed apps is displayed.

When you use Boost RAM for the first time, you may need to grant AVG AntiVirus the Allow usage tracking permission in your device settings.

What is Clean Junk?

When you tap the Clean Junk tile on the main app screen, AVG AntiVirus analyzes the space on your device and displays the amount of storage space that is being used by junk files. You can view the specific types of junk files that have been detected by tapping the Safe clean tile. Untick any items that you don't want to be cleaned, then free space on your device by tapping Clean.

This feature cleans three types of files:

  • Temporary app files: temporary data that can be deleted with no impact on app functionality.
  • Advertisement cache: data from folders where ad systems save their resources.
  • Used installation files: APK files used by sources other than Google Play.

To free up further space, install the AVG Cleaner app directly from the Safe clean results screen.

When you use Clean Junk for the first time, you may need to grant AVG AntiVirus access to photos, media, and other files on your device, and additionally give the app the Allow usage tracking permission in your device settings.

What is Scan Wi-Fi / Wi-Fi Security?

The Scan Wi-Fi tile on the main app screen scans your network for problems with your router, encryption, Wi-Fi, and connection. When this action is complete, the app advises whether the network you are connected to is safe. Any detected issues are described, along with instructions to resolve the issues. After scanning, the Scan Wi-Fi tile changes to Check Speed. You can also access the Scan Wi-Fi feature via Menu (three lines) ▸ Wi-Fi Security, or by tapping the Scan button on the main app screen.

What is Check Speed / Wi-Fi Speed?

Once the Wi-Fi network that you are currently connected to has been scanned for problems using Scan Wi-Fi, the Scan Wi-Fi tile becomes Check Speed. When you tap Check Speed, the app measures and rates your network's current download and upload speeds. This feature is also accessible via Menu (three lines) ▸ Wi-Fi Speed.

What is Power Save?

Power Save is not available in AVG AntiVirus version 6.30 and later.

Power Save allows you to adjust a range of settings that may reduce your device's battery consumption. Access Power Save by tapping Menu (three lines) ▸ Power Save. Select Activate Power Save to enable Power Save. Tap Power Save Settings to configure how your device behaves when Power Save is enabled, or alternatively use the default configuration.

What is App Insights?

App Insights provides you with usage information about the apps on your device, data consumption details, and allows you to view which permissions are required by each of your installed apps. To access App Insights, go to Menu (three lines) ▸ App Insights, then choose one of the tabs at the top of the screen.

The Permissions tab lists all apps installed on your device. Tap any app to view the following information:

  • The version number of the app and amount of space it occupies on your device.
  • Details of the permissions required by the app.
  • Details of any known ad networks that the app is connected to.

You can also uninstall or stop non-system apps directly from this screen.

What is Data Usage?

Data Usage monitors your data consumption and helps you avoid additional charges by notifying you when you approach the limit. To manage Data Usage, go to Menu (three lines) ▸ SettingsData Usage and specify or check the following:

  • Data package size: set your data package size.
  • Day of month to reset: select the day when your data is reset every month.
  • Recommended daily limit: this is automatically calculated from the cycle limit.
  • Data Usage alerts: specify if you want to receive data usage notifications each time you exceed the daily limit or reach the cycle limit.

What is Clipboard Cleaner?

Clipboard Cleaner is a feature that clears your clipboard to prevent possible privacy leaks. If you are not interested in using Clipboard Cleaner, you can disable it by selecting Menu (three lines) ▸ SettingsNotifications & alertsRealtime protection. Tap the slider next to Clipboard cleaner notification so it changes to gray (OFF).

What is App Locking?

App Locking is a paid feature in AVG AntiVirus PRO that protects your sensitive apps with a PIN or pattern. If your device is configured to unlock the screen by using a fingerprint, you can also use this option for App Locking. To enable this feature:

  1. Go to Menu (three lines) ▸ App Locking.
  2. Ensure the slider at the top of the App locking screen is green (ON).
  3. Tap the slider next to an app you want to protect so that it changes to green (ON). Locked apps appear under Protected apps. Unlocked apps appear under either Recommended to lock or Unprotected apps.

Once App Locking is enabled, modify your App Locking settings by tapping the icon (three dots) ▸ Settings in the top-right corner of the main App Locking screen. The following options are available:

  • Select PIN & pattern to create or change your PIN, set a pattern, or set to unlock with fingerprint.
  • Select App Locking timeout to specify when apps are locked.

App Locking is now configured and ready to use. To disable it, tap the slider at the top of the main App Locking screen so it changes to gray (OFF).

What is Anti-Theft?

Anti-Theft is designed to protect your private mobile data and help you recover your device in the case of loss or theft. You can configure Anti-Theft to automatically perform certain actions, for example, to sound an alarm if an untrusted SIM card is detected. To configure your settings for Anti-Theft, go to Menu (three lines) ▸ Anti-Theft. When you upgrade to a paid version of AVG AntiVirus, you can use the following additional options that help you protect and locate your lost or stolen device:

  • Camera trap: captures a photo of the thief when an incorrect PIN is entered.
  • Audio recording: secretly records the phone's surroundings at any time.
  • Last known location: sends a location notification to your AVG Account when the device battery is dying.
  • PIN security: locks your device and sounds an alarm after 8 failed unlock attempts.
  • SIM security: locks your device and sounds an alarm when the SIM card is changed.

For more information about Anti-Theft, refer to the following article:

What is Photo Vault?

Photo Vault allows you to protect access to your photos with a PIN code. Photos that are moved to Photo Vault are encrypted and hidden. Open Photo Vault by selecting Menu (three lines) ▸ Photo Vault. To add a photo to the Photo Vault, tap the plus icon in the bottom-right corner of the screen and select one of the following options:

  • Recover old Vault: this option appears if you uninstalled AVG AntiVirus with photos stored in your Photo Vault, then reinstalled the app. When you select this option, photos from the previous Vault are added automatically to your new Vault.
  • Take new photo: allows you to take photos and directly add them to Photo Vault.
    1. Take a photo with your camera.
    2. Tap OK to place the photo in the Vault, or tap Retry to take the photo again.
  • Import from gallery: allows you to select photos from your existing gallery and add them to Photo Vault.
    1. Tick the photo(s) that you want to protect.
    2. Tap Hide Now.

If you want to remove photos from Photo Vault, tick the photo(s) you want to remove and tap the relevant icon at the top of the screen:

  • Export icon: exports a photo back to the original location and makes it visible to others.
  • Trash icon: removes a photo from the Vault and from the original location. This action cannot be undone.

If you forget your PIN:

  1. When you are asked to enter your PIN, tap Menu (three dots) in the top-right corner and select Reset PIN.
  2. Follow the on-screen instructions to reset your PIN using your Google Account credentials.

In the free version of AVG AntiVirus, you can protect up to 10 photos. To secure an unlimited number of photos, upgrade to a paid version of AVG AntiVirus.

What is Call Blocker?

Due to changes in the Google Play Developer Policy Center and Android policies, Call Blocker is not available in AVG AntiVirus version 6.30 and later, or on devices running Android 9 and later. For more information, refer to the following article:

Call Blocker enables you to block calls from blacklisted numbers. You can choose to blacklist calls from:

  • All unknown numbers.
  • All hidden numbers.
  • A chosen contact from your contacts list.
  • A chosen number that you have entered manually into the app.

To access Call Blocker, go to Menu (three lines) ▸ Call Blocker. When a call is blocked, the caller is automatically redirected to voice mail.

View a list of calls that have been blocked by tapping History in the Call Blocker menu.

VPN Protection

What is VPN Protection?

The VPN Protection feature allows you to connect to the internet via secure AVG VPN servers, using an encrypted tunnel to protect your online activity from eavesdropping. VPN in AVG AntiVirus for Android offers:

  • Protection: when many people are connected to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides effective protection against these types of attacks.
  • Anonymization: with broadband connections, many people have fixed IP addresses, which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized, as the IP address the remote server sees is the address of the VPN server, not the user.
  • Access content around the world: when you are connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

What is the difference between the VPN feature in AVG AntiVirus for Android and the AVG Secure VPN app?

Both the VPN Protection feature in AVG AntiVirus for Android and the AVG Secure VPN app allow you to connect to the internet via secure AVG VPN servers, protecting your personal data, and effectively anonymizing your online activity. When you connect to our VPN servers using the the VPN Protection feature in AVG AntiVirus for Android, you can choose from the same list of server locations that is available in AVG Secure VPN.

The AVG Secure VPN app contains certain advanced settings options that are not available in AVG AntiVirus for Android, including Auto Connect and Split Tunneling. For more information, refer to the article below:

It is not possible to use the VPN Protection feature in AVG AntiVirus for Android without AVG Mobile Ultimate or Ultimate (Multi-Device). These subscriptions allow you to use either the VPN Protection feature or AVG Secure VPN.

How can I add the VPN feature to AVG AntiVirus for Android?

The VPN feature in AVG AntiVirus is available for Android devices with an AVG Mobile Ultimate or Ultimate (Multi-Device) subscription.

Can I use my subscription for AVG Secure VPN to activate the VPN feature in AVG AntiVirus for Android?

No. In this case you would continue to use AVG Secure VPN as a separate app. However, the activation code from an AVG Mobile Ultimate or Ultimate (Multi-Device) subscription can be used to activate either the VPN feature in AVG AntiVirus or AVG Secure VPN (for use on up to 5 Android devices simultaneously).

Settings

How do I change the notifications I see in AVG AntiVirus?

Go to Menu (three lines) ▸ SettingsNotifications & alerts. Notifications and alerts are divided into the following sections:

  • Realtime protection
    • Permanent notification: ensures complete protection by preventing Android stopping AVG AntiVirus from running in the background. It also ensures that App Locking works properly.
    • Clipboard cleaner notification: notifies you if you have content copied to your clipboard and offers to clear it to prevent privacy leaks.
    • Sensitive app notification: notifies you when a sensitive app is installed and prompts you to protect access to the sensitive app by using App Locking.
    • App Install Shield notification: informs you if the app you are installing or updating is safe.
    • Scan complete popups: displays a popup to inform you immediately when a scan completes and the results are ready to show.
    • Low battery ping: prompts you to turn on Last Known Location so that you can locate your phone after the battery dies, or even after your phone is turned off. Last Known Location is a setting within the Anti-Theft feature.
    • Sensitive content detected: detects when sensitive web content is displayed and recommends that you use a VPN.
  • Performance
    • Task killing notification: notifies you about apps running in the background and offers to stop them. This is connected to the Boost RAM tile on the main app screen.
    • Lower battery warning: informs you when your battery power reaches 30%.
    • Safe Clean: notifies you when more than 50 MB of unnecessary files are found on your device and recommends that you clean your device.
  • Wi-Fi networking
    • Unknown network dialog: offers to check security, test speed, and secure connection when connecting to an unknown network.
    • Speed test: offers to check your connection speed.
    • Auto-scan unknown networks: automatically scans new Wi-Fi networks for security threats.
  • Data Usage alerts
    • Cycle usage reaches: informs you when data usage reaches a percentage level that you specify.
    • Cycle limit is reached: notifies you when your data cycle limit has been reached.
    • Daily limit is reached: notifies you when your daily data limit has been reached.
    • Always show data usage in notifications: always displays data usage in notifications.

How can I disable or customize the permanent notification?

The permanent notification ensures your device's complete protection by preventing Android from stopping AVG AntiVirus processes. On devices running Android 8.0 or higher, disabling the permanent notification is not an option. However, the notification can be minimized or configured for minimal interruption via your device settings. For more information, refer to the article below:

You can customize the permanent notification on all Android versions via your AVG AntiVirus settings. Go to Menu (three lines) ▸ SettingsNotifications & alertsRealtime protectionPermanent notification. The following options are available:

  • Dark theme: displays a dark background with four icons corresponding to different notifications.
  • Light theme: displays a light background with four icons corresponding to different notifications.
  • Standard design: displays the current protection-state of your device (similar to the earlier version of the app).

When an action is required, the relevant icon on the permanent notification changes to red. Tap the icon to resolve an issue. For example, when the Scan Wi-Fi icon is red, tap it to scan your Wi-Fi for potential security issues. To prevent an icon from changing to the alert-state, disable the corresponding notification via Menu (three lines) ▸ SettingsNotifications & alerts.

How can I customize my protection settings?

Protection components in AVG AntiVirus monitor and scan your device to detect suspicious activity and protect you against malware and viruses.

Go to Menu (three lines) ▸ SettingsProtection to access the following options:

  • Scheduled scan: allows you to set a schedule for scanning. Select a day of the week and time for the app to scan your device automatically.
  • Ignored issues: shows a list of ignored issues, if you did not fix them after a scan.
  • App Install Shield: scans apps after installation.
  • File Shield: scans your device for malicious files.
  • Web Shield: scans each URL that loads and warns you when the browser loads a malware-infected URL, while also protecting you against phishing and other malicious websites. To enable this setting, you must first grant AVG AntiVirus the Accessibility permission in your device settings.
  • Internal storage scanning: scans files that are stored in your internal storage. Enabling this option may prolong the scanning process.
  • Low reputation apps: scans apps then compares them to AVG user ratings, and warns you about apps with a low reputation.
  • PUP detection: marks Potentially Unwanted Programs (PUPs) as malware and handles them accordingly.

What is the PIN & pattern section?

The PIN & pattern section is linked to the App Locking feature. Go to Menu (three lines) ▸ SettingsApp Locking to set a PIN code or a pattern to protect access to your apps with App Locking. If your device is configured to unlock the screen by using a fingerprint, you can also use this option for App Locking.

How can I change App Locking timeout settings?

To specify when apps will be locked by the App Locking feature, go to Menu (three lines) ▸ SettingsApp Locking and tap App Locking timeout. The following options are available:

  • Immediately: locks an app immediately after you send it to the background.
  • 10 seconds: locks an app 10 seconds after you send it to the background.
  • 30 seconds: locks an app 30 seconds after you send it to the background.
  • 1 minute: locks an app 1 minute after you send it to the background.
  • When screen turns off: locks an app when your device screen turns off.

When this or another app managed by App Locking is launched within the selected timeout, the countdown stops and restarts. Regardless of the timeout settings, App Locking always locks your apps when your screen turns off.

When one app is unlocked, all other apps managed by App Locking are also automatically unlocked so you can access all your apps within the timeout period.

How do I find out which version of AVG AntiVirus is installed on my Android device?

Access Updates by selecting ☰ MenuSettingsUpdates. The Updates menu displays the Virus definitions version and allows you to update virus definitions manually by tapping Check For Update. To prevent AVG AntiVirus from updating when you are using mobile data to connect to the internet, tap the slider next to Update over Wi-Fi only so that it changes to green (ON). We do not recommend keeping this setting enabled.

Where can I find the AVG AntiVirus Activity Log?

The Activity Log is available via Menu (three lines) ▸ SettingsActivity log.

The Activity Log allows you to see all activity by AVG AntiVirus for Android. This mainly includes updates and scans. Clear the Activity Log by tapping the trash icon.

How can I control what data I share with AVG and third parties?

The Personal Privacy section helps us to understand your needs and improve our products based on the data that you agree to share with us.

To manage the anonymous data that you share with AVG and third parties, go to Menu (three lines) ▸ SettingsPersonal Privacy. The following options are available:

  • Improvements
    • Share threat data with AVG to improve the security of all AVG antivirus users (Community IQ).
    • Share app-usage data with AVG to help us with new product development.
    • Share app usage data with 3rd-party analytics tools to improve this app.
  • Offers
    • Share app-usage data with AVG so we may offer you upgrades or other products. (in the free version of AVG AntiVirus, this option is enabled by default and does not appear)

Troubleshooting

What if my paid subscription does not work in AVG AntiVirus for Android?

If AVG AntiVirus does not detect your valid subscription and the app displays the No license found message when you try to restore your subscription, refer to the following article for instructions:

Why does AVG show ads in AVG AntiVirus for Android?

AVG offers both a free version and paid versions of AVG AntiVirus for Android. Paid versions of the app are ad-free and includes a range of additional premium features and benefits. To support the ongoing development of the app, the free version includes advertisements that do not interfere with app usage.

How can I disable third-party ads in AVG AntiVirus for Android?

Upgrade to the paid version of AVG AntiVirus to remove ads. To upgrade, go to Menu (three lines) ▸ Remove ads and select a subscription plan. After upgrading, ads for third-party products and services no longer appear in the app. Information about other AVG products will still appear.

What should I do if the Accessibility permission is disabled repeatedly?

To improve performance, some Android devices force apps to stop when your device screen turns off. This often causes apps with the Accessibility permission to lose this permission.

To re-enable the Accessibility permission, open your device settings, search for Accessibility, then grant this permission to AntiVirus.

We recommend changing your system settings to prevent AVG AntiVirus from losing the permission. For detailed instructions, refer to the following article:

How can I reset the PIN for App Locking?

If you forget your App Locking PIN, reset it by following these steps:

  1. Go to Menu (three lines) ▸ SettingsPIN & patternChange PIN.
  2. Tap the icon (three dots) in the top-right corner and select Reset PIN.
  3. Follow the on-screen instructions to reset the PIN using your Google Account credentials.

What should I do if AVG AntiVirus crashes or stops running?

Try one of the following options:

  • Fully uninstall and then reinstall AVG AntiVirus.
  • Report the issue to AVG Support so that our support agents can perform a deeper analysis of the issue.
  • Join the AVG beta program to test the latest versions of AVG Android apps before public release. This means that you receive app updates and bug fixes earlier.
  • If you are running Android 7.9 or lower, ensure that permanent notification is enabled. If it is disabled, Android may kill the AVG AntiVirus process and stop the app. On Android 8 and higher it is not possible to disable the permanent notification.

What can I do when AVG AntiVirus for Android cannot remove malware?

In some cases, AVG AntiVirus detects malware but cannot uninstall it. This is usually caused by the level of permissions granted to the suspicious app or by the app being installed as a system app (for example on rooted devices). For more details, refer to the following article:

How can I report a false positive detection to AVG Threat Labs?

In some cases, AVG AntiVirus may detect and mark a clean file as malware. You can report false detections to AVG Threat Labs directly from the scan results screen:

  1. Tap the icon (three dots) next to the detected file that you want to report.
  2. Select the Report as false positive option.
  3. Type a description of the issue and enter your email address (if you want to be notified when the file analysis is finished).
  4. Tap Send.

How can I disable sound alerts for background notifications from AVG AntiVirus?

On certain Honor or Huawei devices, a sound plays each time you receive a notification from AVG AntiVirus. To prevent this, follow the steps below on your Honor or Huawei device:

  1. Open your device Settings and go to Apps & notifications.
  2. Select Notifications management.
  3. Tap AVG AntiVirus for Android, then select Background services.
  4. Tap the blue (ON) slider next to Ringtone, so it changes to gray (OFF).

A sound no longer plays each time you receive a notification from AVG AntiVirus.

General

How does AVG AntiVirus protect my Android device?

When configured correctly, AVG AntiVirus protects your Android device from known malware and threats, and monitors data going in and out according to your preferences. We do our best to protect your device against all possible threats, but no solution is 100% effective.

Like all products on the Android market, it is subject to limitations imposed by the operating system version that is running on the device. It cannot protect against exploits targeting specific vulnerabilities in the OS kernel, the network stack and other fundamental parts of the system. However, we take our role in the security industry seriously, and continuously work with Android vendors to develop future solutions to minimize the risk of attacks.

How can I check if my virus definitions are updated?

Virus definitions are updated automatically. Go to Menu (three lines) ▸ SettingsUpdates to check the virus definitions version and the date when it was installed. You can also tap Check For Update to make sure that you have the latest version installed. To prevent AVG AntiVirus from updating when you are using mobile data to connect to the internet, tap the slider next to Update over Wi-Fi only so that it changes to green (ON). We do not recommend keeping this setting enabled.

How do I verify which version of AVG AntiVirus is installed on my device?

To see this information, go to Menu (three lines) ▸ SettingsAbout. The version number is displayed under AntiVirus.

Why does AVG AntiVirus need so many permissions?

AVG AntiVirus for Android requires many permissions that may initially seem unnecessary. This is because permission classifications in Android are assigned a name based on the most common use case, but does not describe all the kinds of processes that require the permission. For example, full internet access permission is required to receive updates to malware definitions, and Scan and Web Shield need permission to read phone data so the data can be scanned for threats.

We take your privacy very seriously. The permissions requested are the minimum set that are needed to implement the functionality of AVG AntiVirus for Android. For more information, refer to the following article:

What is the AVG Account?

AVG Account is a portal where you can manage all AVG subscriptions that are registered to your email address. These subscriptions can be for any AVG product across all of your devices. The AVG Account also allows you to use the Anti-Theft feature to control your Android device remotely.

For more information, refer to the following article:

How much battery does AVG AntiVirus for Android use?

AVG AntiVirus for Android is designed to have minimal impact on battery life. Testing across multiple devices shows that all services by this app generally take up less than 5% of battery consumption. (By comparison, the Launcher can take up about 15% and Gmail about 8%.) During a few operations, AVG AntiVirus can reach, at maximum, 20% of battery use at the peak of CPU use (about 30-60 seconds).

Why has the Firewall feature been removed from AVG AntiVirus for Android?

The Firewall feature in AVG AntiVirus for Android depended on access to several system features that required root privileges. Due to low usage of the Firewall feature, and the risks associated with using a rooted device, we have removed Firewall from AVG AntiVirus for Android version 6.27 and higher. All rules previously set in Firewall are automatically removed when you update to AVG AntiVirus for Android version 6.27 or higher.

AVG does not recommend rooting. A rooted device is generally not as secure and users who choose to root their device are exposed to higher risks.

Rooting is a process that allows Android users to attain privileged control of their device (known as root access) within the Android system. Rooting allows the user to override limitations set by carriers and hardware manufacturers. This makes it possible to alter or replace system applications and settings, and run specialized apps that require administrator-level permissions.

How is AVG AntiVirus for Android different from AVG AntiVirus for desktop computers?

The Scan feature and Shields included in AVG AntiVirus for Android use different definitions than the ones used in our antivirus software for PCs. The app is customized to run on mobile devices, and so the definitions are specific to malware that attacks mobile platforms. This saves your device from being overloaded by our PC antivirus engine, which includes an enormous amount of malware data that is not relevant to your mobile device.

How can I report an issue to AVG Support?

We offer many self-help articles on the AVG Support pages. However, some issues may require deeper investigation by AVG Support.

Report any issues to our support team by following the steps in the following article:

How can I provide feedback about the app?

You can report any issues to our support team by following the steps in the article below:

You can provide feedback, or show appreciation and support for AVG mobile products using any method below:

What other mobile apps does AVG offer?

AVG has created the following apps to improve the security and performance of your mobile device, and protect you from hackers and thieves:

  • Android:
    • AVG Secure VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using a secure private encryption VPN.
    • AVG Cleaner: Improve the performance and efficiency of your device with our Cleaner app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
    • AVG Alarm Clock Xtreme: A highly customizable alarm clock, which includes many useful features to get you out of bed on time. The app also includes built-in timer and stopwatch features.
  • iPhone/iPad:
    • AVG Secure VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using a secure private encryption VPN.
    • AVG Mobile Security: Enables you to scan your Wi-Fi network for vulnerabilities, use a VPN for secure web browsing, block spam calls, protect your photos and pictures, and get notified if we find that your email account password has been leaked online.
  • AVG AntiVirus 6.x for Android
  • Google Android 5.0 (Lollipop, API 21) or higher

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