After installing or upgrading to a paid AVG app, you may need to activate your subscription by entering a valid activation code (sometimes called a subscription code or license key) into the application.
Follow the instructions in this article to find your activation code in one of the following places:
- The AVG webform: For purchases made online from the official AVG website, you can request that your activation code is re-sent to email address that you provided at checkout.
- Order confirmation email: Purchases made online from the official AVG website receive an order confirmation email that contains your activation code.
- AVG Account: Purchases made online from the official AVG website appear in the AVG Account that is linked to the email address you provided at checkout.
- An already activated AVG app: When an AVG app is already activated, your activation code is usually visible within the app. This is useful if your subscription is valid for multiple devices and you want to enter your activation code on a new device.
- Activation card: Purchases made in a retail store or from a third-party reseller (such as Staples or Amazon) come in an AVG box or plastic case that contains a printed card with your activation code.
The AVG webform
To request that your activation code is re-sent to the email address that you provided at checkout:
- Open the AVG webform using the link below:
- Enter the email address that you provided at checkout, then click Submit.
- Go to your email inbox and open the email that your received from notification@mails.avg.com with the subject License retrieval request auto-response.
- The activation code for each app is visible next to Activation code.
Order confirmation email
To find your activation code in an order confirmation email:
- Open the order confirmation email that you received from no.reply@avg.com (or avg.cs@digitalriver.com for older confirmation emails).
- Scroll to your list of purchased apps. The activation code for each app is visible next to License Number.
AVG Account
Your AVG Account login is the email address that you provided during the subscription purchase.
- To sign into your AVG Account for the first time, refer to the following article: Activating your AVG Account.
- If you do not know the password for your AVG Account, you can reset it.
To find your activation code in your AVG Account:
- Sign in to your AVG Account using the link below:
- Click Manage subscriptions in the My Subscription tile.
- The activation code for each subscription is visible next to Activation code.
If you do not see an AVG subscription, the subscription is not yet linked to your AVG Account. Optionally contact AVG Support and request that the missing subscription is added to your account.
An AVG app
This option is not yet available for all AVG apps. If your app is not listed below, you can locate your activation code in one of the other locations described in this article.
To find your activation code, follow the relevant instructions below according to your device and app:
AVG Internet Security:
- Go to
☰Menu (three lines) ▸ My Subscription ▸ Subscriptions on this PC. Click the down arrow next to your subscription. Your activation code is visible next to Subscription.
AVG TuneUp, AVG Driver Updater, and AVG Battery Saver:
- Go to My AVG ▸ My Subscription ▸ Subscriptions on this PC. Click the down arrow next to your subscription. Your activation code is visible next to Subscription.
AVG Secure VPN:
- Go to
☰Menu (three lines) ▸ My subscriptions ▸ Subscriptions on this PC. Click the down arrow next to your subscription. Your activation code is visible next to Subscription.
AVG AntiTrack:
- Go to Menu ▸ Settings. Your activation code is visible in the Your subscription status section next to Activation code.
AVG AntiTrack:
- Go to Settings ▸ Activation keys. Your activation code is visible under License keys.
AVG AntiVirus Pro:
- Go to Account. Your activation code is visible under your subscription name.
Account. Your activation code is visible under your subscription name.AVG Cleaner Pro:
- Go to
☰Menu (three lines) ▸ My Subscription. Your activation code is visible under Activation Code.
AVG Secure VPN:
- Go to Settings (the gear icon) ▸ Subscription. Your activation code is visible under Activation code.
Settings (the gear icon) ▸ Subscription. Your activation code is visible under Activation code.If you purchased your subscription via Google Play Store, you may not see an activation code. This is because you do not need an activation code to activate purchases made via Google Play Store. For information about managing AVG mobile subscriptions purchased via Google Play Store, refer to the following article:
AVG Mobile Security:
- Go to Settings (the gear icon). Tap on your subscription. Your activation code is visible under Activation code.
AVG Secure VPN:
- Go to Settings (the gear icon) ▸ Subscription. Your activation code is visible under Activation code.
If you purchased your subscription via the App Store, you may not see an activation code. This is because you do not need an activation code to activate purchases made via the App Store. For information about managing AVG mobile subscriptions purchased via the App Store, refer to the following article:
Activation card
If you have an AVG box or plastic case containing an activation card, your activation code is printed on the instructions side of the card.
Further recommendations
If you are unable to locate your activation code using the methods above, contact AVG Support for further assistance.
For detailed instructions on how to activate your AVG app, refer to the relevant article below according to your device and app:
- All paid AVG software apps
- All supported operating systems