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Troubleshooting when AVG AntiTrack blocks or slows down webpages

In rare cases, AVG AntiTrack may slow down your browser, prevent certain webpages from loading, or prevent email attachments from downloading. If you experience this issue, we recommend following the steps in this article to resolve the issue.

Before following the instructions below, ensure that you have the latest version of your browser installed:

If, after updating your browser, AVG AntiTrack still fails to detect and block tracking attempts, follow these steps:

  1. Fully uninstall and then reinstall AVG AntiTrack by following the exact steps in the following article:
  2. If you continue to experience issues, disable Anti-tracking:
    • Click the Anti-tracking tile on the main AVG AntiTrack dashboard.
    • Click the green (ON) slider so it turns red (OFF).
  3. If this doesn't solve your issue, disable browser protection for the affected browser:
    • Click the Browser protection tile on the main AVG AntiTrack dashboard.
    • Click the green (Protected) slider next to the affected browser, so it changes to red (Not protected).
  4. If none of the above steps solve your issue, remove the AVG AntiTrack browser extension from the affected browser by following the relevant instructions below:

Google Chrome

  1. Click the AVG AntiTrack icon on the right side of the Google Chrome address bar and click AVG AntiTrack.
  2. Click Remove from Chrome.
  3. Click Remove in the dialog box that appears.

The AVG AntiTrack browser extension is now removed from Google Chrome.

Mozilla Firefox

  1. Click Menu in the top-right corner of the Mozilla Firefox browser, then select Add-ons.
  2. Select Extensions in the left-side panel, click the (three dots) icon in the AVG AntiTrack panel, then select Remove from the context menu that appears.

The AVG AntiTrack browser extension is now removed from Mozilla Firefox.

Opera

  1. Click Menu (the O icon) in the top-left corner of the Opera browser, then select ExtensionsExtensions.
  2. Click the X icon in the top-right corner of the AVG AntiTrack panel, then click Remove to confirm.

The AVG AntiTrack browser extension is now removed from Opera.

Before following the instructions below, ensure that you have the latest version of your browser installed:

If, after updating your browser, AVG AntiTrack still fails to detect and block tracking attempts, follow these instructions:

  1. Fully uninstall and then reinstall AVG AntiTrack by following the steps in the following article:
  2. If you continue to experience issues, untick Enable tracking detection in your application settings:
    • Open AVG AntiTrack, then ensure the application window is active and select AVG AntiTrackPreferences in the left side of your menu bar.
    • Ensure Settings is selected in the left panel, then untick Enable tracking protection and detection.
  3. If this doesn't resolve your issue, disable browser protection for the affected browser:
    • Open AVG AntiTrack, then select Browsers in the left panel.
    • Click the green (ON) slider next to the affected browser, so it changes to red (OFF).
  • AVG AntiTrack 2.x for Windows
  • AVG AntiTrack 1.x for Mac

Operating systems:

  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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