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AVG AntiVirus and AVG Internet Security for Mac - Getting Started

AVG AntiVirus and AVG Internet Security work in real-time to protect your Mac from viruses, malware, phishing, and other malicious threats. This article explains how to use AVG Internet Security (paid version) and AVG AntiVirus (free version) on your Mac.

This article assumes that the latest version of AVG Internet Security or AVG AntiVirus is already installed on your Mac. For detailed installation instructions, refer to the relevant article below:

Open the application

Open AVG AntiVirus using one of the following methods:

  • Click the AVG AntiVirus icon in the Apple menu bar and select Open AVG AntiVirus.
  • Click GoApplications in the Apple menu bar, then double-click the AVG Antivirus icon.

Status message

When you open AVG AntiVirus, the status message indicates if you need to take any action to protect your Mac.

When all available features are enabled, and the application and virus definitions are up-to-date, you see the status message You have basic protection.

If you see the status You are not protected, check the following:

  • Ensure you have manually enabled AVG software extensions, DNS proxy configurations, and Full Disk Access. To do this, close and reopen AVG AntiVirus, then follow the on-screen instructions in the AVG AntiVirus setup wizard. For detailed instructions, refer to the following article:
  • Ensure the application and virus definitions are up-to-date. To do this, click the refresh icon next to Virus definitions.

Scan your Mac

To run a comprehensive scan for threats in the most important directories on your Mac:

  • Click Run Smart Scan on the main application screen, then move through each of the screens below:
  1. Virus definitions: checks if your virus definitions are up-to-date and updates them if necessary. Follow the relevant step below according to the message you see:
    • Virus definitions are up-to-date: click Next to proceed to the next screen.
    • You seem to be offline: AVG AntiVirus cannot update the virus definitions if you are not connected to the internet. Click Next to proceed with the Smart Scan. AVG AntiVirus will update your virus definitions the next time you connect to the internet.
  2. Viruses & malware: alerts you about malicious threats on your Mac. Follow the relevant step below according to the message you see:
    • No viruses or malware found: click Next to proceed to the next screen.
    • Unsecured threats found: click Resolve all to move the malicious files directly to Quarantine, then click Next to proceed to the next screen.
  3. Advanced issues: presents potential security issues that could be resolved by purchasing AVG Internet Security. If you are interested in this offer, click Resolve all. Otherwise, click Skip for now to proceed to the next screen.
  4. Click Done to return to the main application screen.

Several other scan types are also available, as well as the option to customize your scan settings. For more information about scanning your Mac, refer to the following article:

Core Shields

The following shields are available in AVG AntiVirus:

  • File Shield: scans applications, programs, and files saved on your Mac for malicious threats in real-time before allowing them to be opened, run, modified, or saved. If malware is detected, File Shield prevents the program or file from infecting your Mac.
  • Web Shield: scans data that is transferred when you browse the internet in real-time. This prevents malware, such as malicious scripts, from being downloaded and run on your Mac.
  • Email Shield: scans email attachments in real-time before allowing them to be opened, run, modified, or saved. If malware is detected, Email Shield prevents the program or file from infecting your Mac.

These core shields are enabled by default when you install AVG AntiVirus and allow all permissions. We strongly recommend keeping all shields enabled at all times to ensure maximum protection for your Mac.

To manage core shields:

  1. Click the relevant tile on the main AVG AntiVirus screen:
    • Computer: to access File Shield.
    • Web & Email: to access Web Shield and Email Shield.
  2. Verify the status of a core shield by checking the slider above the shield name:
    • A green (ON) slider indicates that the shield is enabled.
    • A red (OFF) slider indicates that the shield is disabled.
    To enable or disable a shield, click the relevant slider.
  3. Enter the password that you use when you start your Mac, then click OK.

The slider changes to indicate that the shield is enabled or disabled according to your preferences.

For more information about customizing settings for core shields, refer to the following article:

Quarantine

Quarantine is a secure vault for detected threats. When an AVG AntiVirus shield or scan detects a potentially malicious file, it is moved to Quarantine when you click Got it on the alert notification or Resolve all on the scan results screen.

When a file is in Quarantine, the following options are available:

  • Delete the file
  • Restore the file to its original location on your Mac
  • Send the file to AVG Threat Labs for analysis

To manage the files that are currently in Quarantine, click the Computer tile on the main application screen, then select Open on the Quarantine tile.

For more information about using Quarantine, refer to the following article:

Manage settings

To access settings in AVG AntiVirus:

  1. Click MenuPreferences.
  2. Select a tab to manage the following settings:
    • General: adjust settings for application updates and opening preferences, notifications, and joining our beta program.
    • Subscription: view your subscription details.
    • Privacy: access the AVG privacy and product policies, and choose to opt-out of sharing threat data and app-usage data with us, or seeing offers for our other products. AVG Internet Security customers can additionally choose to opt-out of seeing offers for our other products.
    • Core Shields: adjust settings and add exceptions for File Shield, Web Shield, and Email Shield.
    • Scans: adjust settings and add exceptions for Smart Scan, Deep Scan, Targeted Scan, and USB / DVD Scan.
    • Wi-Fi Inspector: optionally click Upgrade now to purchase an AVG Internet Security subscription and start using this premium feature.
    • Ransomware Shield: optionally click Upgrade now to purchase an AVG Internet Security subscription and start using this premium feature.

For more information about managing settings for Core Shields and scans, refer to the following articles:

  • AVG AntiVirus 20.x for Mac
  • AVG Internet Security 20.x for Mac
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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