General
Why is AVG no longer providing any products and services for purchase or use in Russia and Belarus?
The mission of AVG is to protect everyday digital citizens and shape a fairer, freer internet. With the recent events and export control regulations, as a global company, we need to adhere to sanctions required by international and national governments.
Are free products or services still available?
Initially, our free products, like AVG AntiVirus FREE, remained available only to existing users in Russia and Belarus. However, from January 29 2024, all AVG products and services are no longer available in the regions.
Why are free AVG products and services no longer available?
Due to recent events and export control regulations, AVG products and services are no longer available for use in Russia and Belarus.
Can I continue using already installed AVG products?
No. While users with installed AVG products were initially able to continue using them, all products for all users located in Russia and Belarus became unavailable on January 29 2024. When users located in these regions open their installed applications, they see the message Sorry, this product is not supported in your current location.
Subscriptions
Can I still use my paid products or services until my existing subscription expires?
No. All subscriptions that users in the regions had, have expired. All paid products and services are indefinitely unavailable in the regions.
Can I resubscribe to a previously expired AVG subscription?
No. We have suspended all sales and the availability of our products and services in Russia and Belarus.
How can I cancel my AVG subscriptions?
You do not need to unsubscribe as expired AVG subscriptions are no longer being renewed.
Troubleshooting
How do I uninstall the apps from my device?
To uninstall the apps from your devices, go to the AVG Support website, select your device type and the app which you want to uninstall, then follow the uninstallation instructions in the Uninstallation articles provided.
- All AVG products and services
- All supported operating systems