Preventing your Android device from stopping AVG apps

Asus

1. Open your device Settings.
2. Tap Power management, then tap Auto-start Manager.
3. On the Downloaded tab, tap Deny next to your AVG app to change this setting to Allow.
4. Tap Allow to confirm the change.

Huawei

Follow the relevant steps below, depending on your EMUI version:

Huawei (EMUI 10.0 and later)

1. Open your device Settings, then go to Battery ▸ App Launch.
2. Tap the slider next to your AVG app so it turns Off.
3. In the dialog that appears, ensure Auto launch and Run in background are enabled.

Huawei (EMUI 5.0 - 9.1)

1. Tap the Phone Manager icon on the main screen of your device (or open Settings ▸ Battery).
2. Tap Lock screen cleanup.
3. Ensure the slider next to your AVG app is gray (OFF) and the app is set to Don't close.

Huawei (EMUI 4.9 and earlier)

1. Tap the Phone Manager icon on your device's Home screen.
2. Go to Settings and select the Protected apps tab.
3. Turn on the protection for your AVG app.

Lenovo / Lenovo Zuk

Follow steps A, B, or C below, depending what matches your device navigation:

1. 1. Open your device Settings.
   2. Select Background app management.
   3. Deselect your AVG app.
2. 1. Open your device Settings and select Apps.
   2. Choose your AVG app, then tap Battery.
   3. Disable Battery optimization.
3. 1. Open Advanced Settings and select Battery.
   2. Tap Battery Optimization.
   3. Tap your AVG app and select Off.

Nokia

1. Open your device's System settings.
2. Tap Apps, then select your AVG app.
3. Tap Battery and select Don't optimize.

Further recommendations

If you continue to experience issues, ensure that Battery Saver is not enabled:

1. Open your device's System settings and select Battery.
2. Ensure Battery Saver is disabled.

OnePlus

Follow the steps below to disable Battery optimization:

• On your device, go to Settings ▸ Apps, and tap the gear icon. Choose Special Access ▸ Battery Optimization and disable this feature.
• On your device, go to Settings ▸ Battery ▸ Battery Optimization. Choose All apps in the menu at the top of the screen, then tap your AVG app and select Don't optimize.

If the steps above do not resolve the issue, try changing the following settings:

1. On your device, go to Settings ▸ Battery ▸ Battery Optimization.
2. Disable Enhanced optimization (or Advanced optimization) and Sleep standby optimization.

On older OnePlus devices, follow the alternative steps below:

1. Open your device Settings and select Battery ▸ Battery optimization.
2. Tap ⋮ Menu (three dots), then disable Enhanced optimization (or Advanced optimization).

Further recommendations

Certain OnePlus devices include the App Auto-Launch feature, which prevents apps from running in the background. To disable this feature:

1. Open device Settings on your OnePlus device and go to Apps ▸ App auto-launch.
2. Tap the slider next to your AVG app so that it turns gray (OFF).

Oppo

Change the Auto-launch settings for your AVG app:

1. On your device, go to Settings ▸ App management ▸ Auto-launch apps.
2. Tap the slider beside your AVG app so that it turns ON.

Change the Battery usage settings for your AVG app:

1. On your device, go to Settings▸ App management ▸ App list.
2. Choose your AVG app and tap Battery usage ▸ Run in Background.

Further recommendations

It is also recommended to complete the following steps:

• Pin your app to the recent apps screen.
• Enable your app in the app list inside the security app’s startup manager and floating app list.
• Turn off battery optimizations.
• Give the service a persistent notification to remain in the foreground.

Samsung

Samsung ( Android 13 ) 

The settings are mostly the same as Android 11 below, with a few changes:

The “Optimize battery usage” option doesn’t exist anymore under “Special Access”.
Under “Device Care” there is no “Automation” or “Advanced” option anymore.
So the existing options to change would be:

1. The per-app setting. (ensure that AVG AV app in Android OS per App settings has the Battery option set to "Unrestricted"; navigate to Android Settings, search for Apps and find the AVG app in the list)
2. Adaptive battery (search and disable this option in the Android Settings)
3. Put unused apps to sleep ( either first try adding the AVG AV app to "Never auto sleeping apps" list, or if that fails to fix the issue, disable the option altogether)  

The “Put unused apps to sleep” option is the major headache we see on Samsung - a non-standard app-killing feature that isn’t present in AOSP implemented only by Samsung which puts an app you did not use for X days to a mode with restricted background processing. On some releases, the period was short as 3 days. 

 

Samsung (Android 11 and 12)

1. Open your device Settings and tap Battery and device care.
2. Tap Battery, then select Background usage limits.
3. Tap Never sleeping apps.
4. Tap + (the plus icon) in the top-right corner, then select your AVG app.
5. Tap Add to add the app to the list.

Samsung (Android 10)

1. Open your device Settings and tap Device care.
2. Tap Battery, then select App power management.
3. Tap Apps that won't be put to sleep, then select your AVG app.
4. Tap Done to confirm.

Samsung (Android 9)

1. Open your device Settings and tap Apps.
2. Tap ⋮ Menu (three dots) in the top-right corner, then select Special access.
3. Select Optimise battery usage, then tap the drop-down menu at the top of the screen and select All.
4. Tap the blue (ON) slider next to your AVG app so that it turns white (OFF).

Samsung (Android 6, 7, and 8)

1. Open your device Settings and tap Device maintenance.
2. Tap Battery, then scroll down and select Unmonitored apps.
3. Tap Add apps, then select your AVG app. Tap Done to confirm.

Sony Xperia

1. Open your device Settings and tap Battery.
2. Tap ⋮ Menu (three dots) in the top-right corner, then select Battery optimization or Power saving exceptions.
3. Tap the Apps tab and tick your AVG app.

Xiaomi

Follow the relevant steps below according to your MIUI version:

MIUI 11

1. Open your device Settings and go to Apps ▸ Manage apps.
2. Tap your AVG app.
3. Ensure that Autostart is enabled.
4. Tap Other permissions and ensure the following permissions are enabled:
   • Show on lock screen
   • Display pop-up window
   • Display pop-up windows while running in the background
5. Tap the back arrow, then tap Battery Saver and select No restrictions.

MIUI 9 and 10

1. Open either your device Settings, Installed apps, or App Management.
2. Tap your AVG app and ensure Autostart is enabled.
3. Tap Other permissions.
4. Ensure Show on lock screen and Start in background are enabled.
5. Tap the back arrow, then tap Battery Saver and select No restrictions.

MIUI 8

1. Open either your device Settings, Installed apps, or App Management.
2. Tap your AVG app, then select Other permissions.
3. Ensure Show on lock screen and Start in background are enabled.
4. Return to your main device Settings screen.
5. Select Battery ▸ Manage apps battery usage.
6. Tap Choose apps, select your AVG app, then select No restrictions.

Vivo

Change the power consumption settings for your AVG app:

1. On your Vivo device, go to Settings ▸ Battery.
2. Select High background power consumption (or Background power consumption management).
3. Tap the slider next to your AVG app so that it turns ON.

It is also recommended to complete the following steps:

• Lock the app in the task bar by swiping the app icon down and tapping the lock icon when the AVG app is open in the background.
• Allow your AVG app Autostart permissions:
  • New OS version: Enable the Autostart permission by going to Settings ▸ More settings ▸ Applications ▸ Autostart.
  • Funtouch OS 2.6 and lower: Enable the Autostart permission by going to i Manager ▸ App manager ▸ Autostart manager.

Other devices

The exact way to perform these steps differs based on your device model and Android version. The instructions below contain generic advice only.

1. Open your device settings and go to apps or app management.
2. Select your AVG app.
3. Locate any options or settings relating to the following topics:
   • Battery optimization or battery saving
   • Power management or power saving
   • App protection
4. Configure any relevant options or settings to allow your AVG app to run in the background.
5. Go to your device settings and open any sections relating to the following topics:
   • Battery or battery optimization
   • Device maintenance or device care
   • Power or power management
6. Configure any relevant options or settings to allow your AVG app to run in the background.