Applies to All paid AVG consumer products
This article applies to:
Products:
- All paid AVG consumer products
Operating systems:
- All supported operating systems
If you experience issues activating an AVG product that you purchased online via the official AVG website, refer to this article for solutions to some of the most common activation issues.
If you experience issues activating your AVG product using an activation code, refer to the sections below in order:
Check your activation code
Before you try to activate your AVG product again, we recommend checking that you are using the correct activation code. For detailed instructions on how to find the correct activation code for your product, refer to the following article:
After you have found the correct activation code, follow the instructions below to activate your product.
Activate your product
After finding the correct activation code, activate your AVG product. We recommend following the exact instructions in the relevant article below:
- AVG Internet Security | AVG AntiVirus Pro for Android | AVG Mobile Security Pro for iOS | AVG Secure VPN | AVG TuneUp | AVG Cleaner Pro for Android | AVG AntiTrack | AVG Driver Updater | AVG BreachGuard | AVG Battery Saver
If this does not resolve your issue, follow the instructions below to reinstall your product.
Reinstall your product
Completely uninstall and then reinstall your product. This can resolve issues that are caused by incorrect configuration or corrupted files.
Follow the steps below:
- Uninstall your AVG product. We recommend following the exact instructions in the relevant article below:
- Reinstall your AVG product. We recommend following the exact instructions in the relevant article below:
- After your AVG product is installed, try to activate it again by entering your activation code.
If this dos not resolve your issue, we recommend reviewing the other solutions below.
Other solutions
- If you see an error message during activation, refer to the following article for advice:
- Try activating your product using your AVG Account instead.
- Contact AVG Support for further assistance.
If you experience issues activating your AVG product using your AVG Account, refer to the sections below in order:
Check your AVG Account
Before you try to activate your AVG product again, we recommend first checking that your subscription is valid, and that the subscription is linked to your AVG Account.
Follow the steps below:
- Sign in to your AVG Account and click the Subscriptions tile.
- Verify that the subscription that you want to activate appears on the My Subscriptions screen.
- If the subscription does not appear on the My Subscriptions screen, it is not linked to your AVG Account. In this case, we recommend contacting AVG Support so that we can manually link your AVG subscription to your AVG Account.
- If the subscription does appear on the My Subscriptions screen, check the Subscription status. You may see one of the following statuses:
- Expired: Your subscription has expired. You need to purchase a new subscription before you can activate and use the product.
- Subscribed / Expiring: You have a valid subscription. Follow the instructions below to activate your product.
Activate your product
After ensuring you have a valid subscription that is linked to your AVG Account, activate your AVG product. We recommend following the exact instructions in the relevant article below:
- AVG Internet Security | AVG AntiVirus Pro for Android | AVG Secure VPN | AVG TuneUp | AVG Cleaner Pro for Android | AVG Driver Updater | AVG BreachGuard | AVG Battery Saver
If this does not resolve your issue, follow the instructions below to reinstall your product.
Reinstall your product
Completely uninstall and then reinstall your product. This can resolve issues that are caused by incorrect configuration or corrupted files.
Follow the steps below:
- Uninstall your AVG product. We recommend following the exact instructions in the relevant article below:
- Reinstall your AVG product. We recommend following the exact instructions in the relevant article below:
- After your AVG product is installed, try to activate it again by signing in with your AVG Account credentials.
If this dos not resolve your issue, we recommend reviewing the other solutions below.
Other solutions
- Try activating your product using an activation code instead.
- Contact AVG Support for further assistance.
Further recommendations
To troubleshoot issues related to the billing and purchase of AVG products, refer to the following article:
To learn how to transfer your AVG subscription from one device to another, refer to the following article:
