AVG Support agents do not respond to emails sent to the inbox. To resolve an issue you may have with AVG AntiVirus Pro, you must first contact AVG Support. Send log reports only when requested to do so by an AVG Support agent.
AVG AntiVirus Pro allows you to send log reports directly from the app, through your email provider. Providing AVG Support with your log reports allows them to better understand the technical issues you are experiencing.
Instructions
To send log reports to AVG Support:
- Open AVG AntiVirus Pro and go to
Account ▸ Settings. - Tap
⋮(the three dots) ▸ Send log report. - Type your Support Case ID and Briefly describe your issue in the provided fields, then click Send.
- Select your preferred email application, such as Gmail or Outlook, and send the email in the app.
Account ▸ Settings. 
The log reports are sent.
- AVG AntiVirus Pro 24.x for Android
- Google Android 9.0 (Pie, API 28) or later