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Activating your AVG subscription

Applies to

Products:

  • All paid AVG consumer products

Operating systems:

  • All supported operating systems

NOTE: If you purchased AVG Ultimate (Multi-Device), AVG Windows Ultimate, or AVG Mobile Ultimate, refer to the alternative article below for information about what is included in your subscription and detailed activation instructions:

 

When you purchase an AVG product, you may need to manually activate your paid subscription after installation. This article contains instructions to manually activate each product included in your AVG subscription.

If you are unsure which products are included in your AVG subscription, or how many devices you can activate, refer to the section below for instructions:

Check your subscription

AVG offers stand-alone subscriptions that are valid for one product on one platform, and multi-device subscriptions that are valid for multiple products on various platforms. To confirm what is included in your subscription, refer to one of the following locations:

  • Order confirmation email:
    1. Open your order confirmation email from avg.cs@digitalriver.com.
    2. Check the device limit for your subscription under Product Name.
    3. Check which products your subscription includes by scrolling to the Getting Started section. A download link is shown for each valid product.
  • AVG Account:
    1. Log in to the AVG Account with the email linked to your purchase.
    2. Check the device limit for your subscription next to Available for.
    3. Check which products your subscription includes under Need to redownload?. A download link is shown for each valid product.

If you are unable to check your AVG subscription using either method above, refer to the article below for information about what is included in different AVG subscriptions:

Activate your subscription

Activate your AVG subscription using either method below:

  • Valid activation code: You can activate any AVG subscription by entering a valid activation code from an order confirmation email.
  • AVG Account: You can activate most AVG subscriptions by logging in to the AVG Account with the email linked to your purchase.

IMPORTANT: If your subscription is valid for multiple products or devices, you need to activate each product on each device individually. If you don't know what is included in your subscription, refer to the check your subscription section of this article.

For activation instructions, refer to the relevant section(s) below according to platform:

Windows

A subscription purchased via another AVG Windows application, or via the AVG Store activates automatically on the device used during purchase. A purchase made via another sales channel may need to be activated manually. For detailed activation instructions, refer to the relevant article below according to product:

Mac

A subscription purchased via another AVG Mac application, or via the AVG Store activates automatically on the device used during purchase. A purchase made via another sales channel may need to be activated manually. For detailed activation instructions, refer to the relevant article below according to product:

Android

A subscription purchased via an AVG Android app or Google Play activates automatically when you are logged in to Google Play with the Google Account used during purchase. A purchase made via another sales channel may need to be activated manually. For detailed activation instructions, refer to the relevant article below according to product:

iOS

A subscription purchased via an AVG iOS app or the App Store activates automatically when you are signed in to the App Store with the Apple ID used during purchase. A purchase made via another sales channel may need to be activated manually. For detailed activation instructions, refer to the relevant article below according to product:

Troubleshooting

If you experience issues activating a paid subscription, refer to the relevant article below for troubleshooting steps:

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