The Anti-Theft feature in AVG AntiVirus for Android allows you to connect to your lost or stolen device and execute several commands remotely from your AVG Account. You cannot control a device remotely unless the following requirements are met:
- The device is turned on and connected to the internet.
- The Anti-Theft feature is enabled on the device.
- The AVG AntiVirus for Android app is connected to an AVG Account.
Access remote commands
All remote commands are available in the Anti-Theft section of your AVG Account. To access the remote commands:
- Open https://id.avg.com/sign-in in your web browser, enter your AVG Account credentials, and click Continue.
Ensure you sign in to the AVG Account that is connected to the AVG AntiVirus app on your lost or stolen device.
- Click Go to Anti-Theft in the Anti-Theft tile.
- Select your missing device.
- Select your chosen command:
Command panel
Refer to the relevant sections below for instructions to send Anti-Theft commands listed in the command panel.
Wipe
The Wipe command erases all data on your device and initiates a factory reset.
To send the Wipe command:
- Select Wipe from the command list.
- Click Send to clear all data from your device. Once the command is sent, your device will reboot.
Access data received to your AVG Account
When you send the Locate or Mark as Lost commands, your device sends data to the Notifications section of your AVG Account.
To access data received to your AVG Account:
- Select the relevant device in the left panel, and click Info.
- Select the Notifications tab.
- Under the Message section, select the icon next to A position update was received to view or download data.
- This file contains data initiated by the Mark as Lost and Locate commands. To view location data, click the GPS pin icon. A map appears showing your device's location. Click the table icon to open the GPS coordinates and review your device's location, latitude, longitude, and information about accuracy. You can provide this information to the police if necessary.
Customize Lost command behavior
You can customize which features are enabled when you mark your device as Lost using either method below:
- AVG AntiVirus for Android: Tap
☰
Menu (three lines) on the main AVG AntiVirus for Android screen. Select Anti-Theft, then customize your settings under When device is marked as lost. - The Anti-Theft section of your AVG Account: Select your device in the left panel of the Anti-Theft screen. Click Settings ▸ Anti-Theft, then customize your settings under Protection Behavior. Click Save to confirm changes.
- AVG AntiVirus 6.x for Android
- Google Android 6.0 (Marshmallow, API 23) or later