Canceling an AVG subscription via your AVG Account

This article explains how to cancel an AVG subscription via your AVG Account. After you cancel an AVG subscription, you can continue to use your paid AVG products until the subscription expires. At this point, you can either renew the subscription, or lose access to the paid products and features.

Cancel via your AVG Account

1. Sign in to your AVG Account using the link below:
   • https://id.avg.com/sign-in
   If you cannot access your AVG Account, refer to the possible solutions below.
2. Select the Subscriptions tile.
3. Locate the AVG subscription that you want to cancel.
   
   If the subscription does not appear on the My Subscriptions screen, refer to the possible solutions below.
4. Click Unsubscribe under the subscription that you want to cancel. If you do not see the Unsubscribe button, refer to the possible solutions below.
5. Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, and click Confirm.
6. Click Got It.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

When the subscription is canceled, the status changes to Expiring. You can continue to use your paid AVG products until the expiry date that is shown next to Expires on. After this date, you will either lose access to your AVG products, or your AVG products will switch to the free version.

Still need help?

If this article did not help you to cancel your subscription, refer to the relevant section below:

• I cannot access my AVG Account
• I do not see the subscription I want to cancel
• I do not see the Unsubscribe button

I cannot access my AVG Account

Try one of the possible solutions below:

• Create account: If you do not have an AVG Account, create one using the email address that you provided during the subscription purchase. For instructions, refer to the following article:
  • Creating an AVG Account
• Restore password: If you do not know the password for your AVG Account, refer to the following article:
  • Restoring your AVG Account password

I do not see the subscription I want to cancel

Try one of the possible solutions below:

• Cancel a mobile subscription: It is not possible to cancel a subscription purchased via Google Play Store or the App Store using your AVG Account. To learn how to cancel these subscriptions, refer to the following article:
  • Canceling an AVG subscription via Google Play Store or the App Store
• Manage a missing subscription: Your AVG Account displays the AVG subscriptions that are linked to the email address you use to sign in to the account. If you do not see the subscription that you want to cancel, the subscription may be linked to a different email address. We recommend creating a new AVG Account with the same email address that you provided at checkout. For instructions, refer to the following article:
  • Creating an AVG Account
• Contact AVG Support: If you are still unable to cancel the subscription via your AVG Account, you can contact AVG Support and request that the subscription is canceled. Click the link below to open the AVG Sales Support form:
  • Need help?

I do not see the Unsubscribe button

Try one of the possible solutions below:

• Cancel a mobile subscription: It is not possible to cancel a subscription purchased via Google Play Store or the App Store using your AVG Account. To learn how to cancel these subscriptions, refer to the following article:
  • Canceling an AVG subscription via Google Play Store or the App Store
• Contact AVG Support: If you are still unable to cancel the subscription via your AVG Account, you can contact AVG Support and request that the subscription is canceled. Click the link below to open the AVG Sales Support form:
  • Need help?

More information

For more information about canceling an AVG subscription, refer to the following article:

• Canceling an AVG subscription - Frequently Asked Questions