We are aware of an issue that can cause the installation or reinstallation of AVG applications to fail intermittently on macOS 27 (Golden Gate).
When this issue occurs, the installer may display the following message:
- The installation failed. The installer encountered an error...
This issue is intermittent and does not affect every installation attempt. To resolve this Error, you should delete the old setup file(s) and re-download a fresh setup file from your AVG Account and try installing again. For detailed instructions, refer to the section below:
Step by step instructions
Step 1: Delete the old AVG setup file from the Downloads folder
- Open Finder.
- Select Downloads from the sidebar.
- Locate the AVG setup file. The file name begins with AVG and ends with .dmg.
- Select the file, right-click it, then select Move to Trash.
- Open Trash, then click Empty Trash.
Before deleting files, review the contents of the Downloads folder to ensure that it does not contain any files that are still needed. AVG also recommends reviewing the Downloads folder before using any cleanup option.
If the file cannot be deleted, close the AVG installer window if it is open, then check whether the installer is still mounted and unmount it using the steps below.
This procedure deletes only the AVG setup file. It does not uninstall AVG from your Mac.
Verify and unmount the AVG installer
- Open Finder.
- In the sidebar, look under Locations for a mounted AVG installer volume.
- Click the Eject icon next to the AVG volume. Alternatively, select the volume, right-click on it, then select Eject.
- Wait for the AVG volume to disappear from the Finder sidebar.
- Open Downloads, select the AVG .dmg installer, right-click it, then select Move to Trash.
Step 2: Download and install the AVG app
If you do not have an AVG Account, refer to the following page for instructions on how to download, install and activate your AVG from our website: Installing and activating an AVG app.
- Sign in to your AVG Account.
- Enter your email address and click Continue.
- Choose one of the following sign-in methods:
- Sign in using your email and password: Enter your email address and password, then click Continue.
- Sign in with a third-party account: Select Google, Apple ID, or Microsoft, if the account is already linked.
- Go to My Subscriptions and click Manage subscriptions.
- Find your AVG app on the list and click Download.
- Select Download on this Mac and click Continue.
- Depending on the AVG app being installed, select one of the following products, then refer to the Mac instructions:
The AVG app is now installed on your Mac.
- AVG Internet Security
- AVG Secure VPN
- AVG TuneUp
- AVG AntiTrack
- AVG BreachGuard
- macOS