You may need to upload files to the AVG FTP server for either of the following reasons:
- An AVG Support agent has requested that you upload specific files from your PC for further analysis.
- You need to submit files to AVG Threat Labs for whitelisting.
Select the relevant tab below for instructions according to your issue type.
You cannot see any content on the AVG FTP server, even the files you upload.
AVG Support does not automatically check for newly submitted files. Before you send a file to the AVG FTP server, notify AVG Support via the Technical Support Form.
Upload to the AVG FTP server
- Compress the files you want to upload to the AVG FTP server. For detailed instructions, refer to the following article:
- Rename the compressed folder so it contains your email address.
- On your keyboard, press the
WinEkey simultaneously to open File Explorer. - Enter
ftp://ftp.avg.com/incoming/into the address bar, then press the Enter key on your keyboard.
If you are asked for a username and password, enter the following:
- Username: anonymous
- Password: your email address
- Locate the folder you want to upload to the AVG FTP server, then drag and drop this folder into the
ftp://ftp.avg.com/incoming/File Explorer window.
Your folder is now submitted to the AVG FTP server.
If the upload stops mid-progress, it cannot be resumed. Restart the upload process by following the relevant steps in this article.
Before submitting files to AVG Threat Labs for whitelisting, you need to fill out the Whitelisting Program Application form to join our Whitelisting Program. After you receive your credentials, upload your files by following the steps below.
Prepare files for upload
Before uploading files to the AVG FTP server, compress the files to a ZIP archive by following these steps:
- Download and run the 7-Zip installer from www.7-zip.org to install this free file archiver on your PC.
- Select and right-click all requested files, then select 7-Zip ▸ Add to archive... from the context menu.
- Under the heading Archive, enter a name to identify the archive file on our FTP server (for example, your email address).
- Next to the heading Archive format, use the drop-down menu to select zip.
- Under the heading Encryption, do not enter a password.
- Click OK to create the compressed archive.
The newly compressed archive is saved in the same folder as the original files.
If you are unable to compress a file that is flagged as suspicious by AVG AntiVirus, temporarily disable AVG AntiVirus protection, then try compressing the file again.
Upload to the AVG FTP server
Only upload files to the AVG FTP server that should be whitelisted.
After compressing the requested files to an archive, upload the archive to our AVG FTP server using any FTP client software and with the following parameters:
- File protocol: FTP
- Encryption: No encryption
- Host name: whitelisting.avg.com
- Port number: 21
- Username/Password: Your account credentials (received after joining the Whitelisting Program)
If you do not have FTP client software, follow these steps:
- Download and run the WinSCP installer from www.winscp.net to install this free FTP client software on your PC (run setup according to default settings).
- Double-click the WinSCP icon on your Windows desktop to run the FTP client.
- On the WinSCP Login screen, provide the parameters listed above, then click Login to connect to the AVG FTP server.
- On the left side of the WinSCP screen, locate the archive with the files to be whitelisted and right-click it, then select Upload... from the context menu.
- Click OK to upload the archive on the AVG FTP server.
AVG Threat Labs are notified automatically after you upload your file. Uploaded files are processed within 24 hours.
You are not notified about the whitelisting process, however, you can update Virus definitions and scan the submitted file to verify that it has been added.
- All AVG consumer software products
- All supported operating systems