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AVG Mobile Security for iOS - FAQs

General

What is AVG Mobile Security for iOS?

AVG Mobile Security for iOS is an app designed to protect your privacy online, securely store your photos, scan Wi-Fi networks for vulnerabilities, and alert you if any of the passwords linked to your email address are leaked online.

Download and Installation

What are the system requirements for AVG Mobile Security?

  • Apple iOS 10.3 or later
  • Internet connection to download, activate, and maintain app updates

How can I download and install AVG Mobile Security for iOS?

  1. On your iOS device, tap the button below to open the AVG Mobile Security product page in the App Store. Go to the App Store
  2. Tap Get to download and install the app. When installation is complete, tap Open to open AVG Mobile Security.
  3. Tap Not now to start using the free version of the app.
  4. Tap Allow so that AVG Mobile Security can send you notifications.

AVG Mobile Security is now installed on your iOS device.

For detailed installation and activation instructions, refer to the following articles:

Features

What is Identity Protection?

Identity Protection keeps all of your online accounts safe by ensuring none of the passwords linked to your email address are leaked online. If a leak is found, Identity Protection immediately notifies you and prompts you to change the password that was compromised.

How do I activate Identity Protection?

  1. Tap the Identity Protection panel on the Protection screen.
  2. Tap Activate Identity Protection.
  3. Enter the email address you would like to check, then tap Add email.

Identity Protection immediately performs a search on your email address and notifies you if any leaks are found. Identity Protection is now active for your email address and keeps checking to ensure your password isn't leaked.

How do I add more email addresses to Identity Protection?

Identity Protection can only secure more than one email address with a paid AVG Mobile Security subscription. Upgrade to AVG Mobile Security Pro, then follow the steps below:

  1. Tap the Identity Protection panel on the Protection screen.
  2. Tap Add new email.
  3. Enter the email address you want to add, then tap Add Email.

What is Wi-Fi Security?

Wi-Fi Security checks your network, router settings, and other devices connected to the network for vulnerabilities. It identifies potential security issues and helps you secure your network to prevent attackers from accessing it and potentially misusing your personal data.

What is Photo Vault?

Photo Vault protects your photos and images from prying eyes by moving them to an encrypted vault. Once they are in the vault, a PIN is necessary to access them. You can add up to 40 photos or images from your device or camera to the vault. With a paid AVG Mobile Security subscription, you can store an unlimited number of photos or images in Photo Vault.

How do I activate Photo Vault?

To activate Photo Vault, you first need to set a passcode:

  1. Tap Photo Vault at the bottom of the AVG Mobile Security screen.
  2. Tap Set passcode.
  3. Enter a 4-digit passcode, then enter your passcode again to confirm it.

Photo Vault is now active and you can add photos and images to the vault to protect them from being accessed by other people using your iOS device.

How do I add photos or images to Photo Vault?

You can add existing photos or images to your Photo Vault from the Photo Library on your device, or you can use the camera on your device to take a photo and import it directly into your Photo Vault.

To add photos or images to Photo Vault:

  1. Tap Photo Vault at the bottom of the AVG Mobile Security screen.
  2. Enter your passcode, then tap the + plus icon in the top-left corner.
  3. Select either Photo Library or Camera:

Photo Library:

  1. If prompted, tap OK to give AVG Mobile Security permission to access your Photo Library.
  2. Tap a photo to select it. A green tick appears in the top-right corner of each selected photo.
  3. Once you have selected all the photos you want to add, tap Done.
  4. Your selected photos are imported into Photo Vault. If you want to remove the photos from your device's Photo Library, tap Delete, then tap OK to confirm.

Camera:

  1. If prompted, tap OK to give AVG Mobile Security permission to access your camera.
  2. Take a photo, then tap Retake or Use Photo.
  3. Your photo is automatically imported into Photo Vault. Tap OK to confirm.
If you uninstall AVG Mobile Security, any photos stored in the Photo Vault are deleted along with the app and there is no option to restore them. We recommend exporting your files from Photo Vault before uninstalling the app.

Can I export my photos from Photo Vault?

Yes. We recommend exporting your photos from Photo Vault before uninstalling the app.

To export your photos from Photo Vault:

  1. Open Photo Vault and tap Select.
  2. Tap the photos you want to export. A green tick appears in the top-right corner of each photo you select.
  3. Tap Share in the bottom-left corner.
  4. Select your preferred method for exporting or saving the files and follow the on-screen instructions.
When you uninstall AVG Mobile Security from your iOS device, any photos you have stored in the Photo Vault are deleted along with the app and there is no option to restore them. We recommend exporting your files from Photo Vault before you uninstall the app.

What is Secure Browsing?

Secure Browsing uses our VPN (Virtual Private Network) infrastructure to create a secured VPN connection. This protects the data you upload and download from the internet, secures data sent from your device, and keeps your internet activity completely private. The Secure Browsing feature is available as part of a paid AVG Mobile Security subscription.

How do I activate Secure Browsing?

The Secure Browsing feature is only available with a paid AVG Mobile Security subscription. The first time you activate Secure Browsing, the app prompts you to install a VPN profile:

  1. Tap the slider in the Secure Browsing panel on the Protection screen.
  2. Tap Activate Secure Browsing.
  3. Read the Logging Policy And Use, then tap Accept.
  4. Tap Install profile.
  5. When prompted, tap Allow.

Your VPN profile is installed and Secure Browsing is automatically activated, connecting you to the closest server we have in your location. The protection screen confirms You are safe and VPN is displayed at the top of your screen indicating that you are currently connected to a secure VPN.

To deactivate Secure Browsing, tap the slider on the Secure Browsing panel so that it changes from green (Connection is encrypted) to white (Not active).

What is the difference between the Secure Browsing feature and the AVG Secure VPN app?

Both the Secure Browsing feature and the AVG Secure VPN app give you a secure VPN connection. Secure Browsing connects you to the closest server we have in your location, while the Secure VPN app allows you to choose which server you connect to.

Subscription and Activation

What are the benefits of upgrading to a paid version of AVG Mobile Security?

AVG Mobile Security for iOS is available as both a free and paid version. When you upgrade to a paid version of AVG Mobile Security, you can take advantage of the following premium features:

  • Secure Browsing: Protect your privacy by using a VPN to ensure no one can spy on your online activity.
  • Unlimited Identity Protection: Immediately receive a notification if any of your passwords are found leaked online. The free version of the app allows you to secure one email account at a time, while a paid version of the app allows you to secure unlimited email accounts simultaneously.
  • Unlimited Photo Vault: Lock an unlimited number of photos in an encrypted vault so that only you have access to them. You still have access to Photo Vault with the free version of the app, but you can only protect up to 40 photos.

How do I upgrade to a paid version of AVG Mobile Security?

To purchase and activate a paid AVG Mobile Security subscription:

  1. Open AVG Mobile Security and tap Start 14 day trial during the tutorial. If you skipped the tutorial, tap Upgrade in the top-right corner of the main app screen.
  2. Select your preferred subscription plan.
  3. Tap Confirm to authorize the purchase.
  4. Follow the on-screen instructions to complete the transaction.

Once the transaction is complete, your paid subscription activates automatically on your iOS device.

For more information about activating AVG Mobile Security for iOS, refer to the following article:

Is my subscription for AVG Mobile Security Pro also valid for other paid AVG apps?

No. If you purchase AVG Mobile Security Pro for iOS, your subscription is only valid for this app on an iOS device.

If you purchased AVG Mobile Security for iOS as part of an AVG subscription bundle (such as AVG Internet Security (Multi-Device) or AVG Ultimate (Multi-Device)), your subscription is valid for other paid AVG products. To confirm what is included in your AVG subscription, check the AVG Account that is linked to the email address you provided during the subscription purchase, or an order confirmation email.

How can I cancel my paid subscription?

Uninstalling an app from your device does not cancel your subscription and you will continue to be charged for the subscription until you cancel it. To cancel a paid AVG Mobile Security subscription:

  1. Tap the App Store icon on the Home screen of your device to open the store.
  2. Tap your profile image in the top-right corner of the screen.
  3. Tap Subscriptions.
  4. Select AVG Mobile Security from your list of subscriptions.
  5. Tap Cancel Subscription, then tap Confirm.

Your AVG Mobile Security for iOS subscription is now canceled.

If you did not purchase AVG Mobile Security Pro via the App Store, you need to cancel your subscription via your AVG Account. For detailed instructions, refer to the following article:

Is there a free-trial option for AVG Mobile Security Pro?

Yes. In free-trial mode, you can use all of the paid features in AVG Mobile Security Pro for either 7 or 14 days free of charge. The 7-day free trial activates automatically when you select a monthly AVG Mobile Security subscription, and the 14-day free trial is activated automatically when you select a yearly AVG Mobile Security subscription. Once the trial expires, your AVG Mobile Security Pro subscription starts automatically.

If you do not want to continue using AVG Mobile Security Pro after your free-trial period expires, you need to cancel the subscription during the free trial. Otherwise, you will be charged the price of your selected subscription (1 year or 1 month).

How can I reactivate my subscription if I restore or change my device?

If you have previously purchased AVG Mobile Security Pro and you want to reactivate your subscription, follow these steps:

  1. Ensure you are signed in to the App Store with the Apple ID that you used to purchase AVG Mobile Security Pro.
  2. Open AVG Mobile Security and tap Start 14 day trial during the tutorial. If you skipped the tutorial, tap Upgrade in the top-right corner of the main app screen.
  3. Tap Already purchased?Restore from iTunes.

The app automatically retrieves and activates your AVG Mobile Security subscription from the App Store Store.

For more information about activating AVG Mobile Security for iOS, refer to the following article:

Settings

How can I control what data I share with AVG and third parties?

We use third-party crash reporting services to diagnose and resolve problems with AVG Mobile Security. Third party crash reporting is automatically enabled, but you can disable it via SettingsData Settings. Tap the green (ON) slider so that it changes to white (OFF).

How can I change my passcode for Photo Vault?

  1. Tap Settings at the bottom of the AVG Mobile Security screen.
  2. Under Photo Vault, tap Change Passcode.
  3. Enter your current passcode.
  4. Enter a new 4-digit passcode.
  5. Enter your new passcode again to confirm it.

Your passcode for Photo Vault is now changed.

How can I change the Photo Vault lock settings?

You can specify how often Photo Vault locks and requires the passcode.

The following options are available:

  • 1 minute
  • 2 minutes
  • 3 minutes
  • 5 minutes
  • 10 minutes
  • Never

To change the lock frequency:

  1. Tap Settings at the bottom of the AVG Mobile Security screen.
  2. Under Photo Vault, tap Lock automatically.
  3. Select your preferred option.

Your lock frequency setting is now changed. Use the back arrow to return to the Settings screen.

Troubleshooting

How can I uninstall AVG Mobile Security?

  1. On the Home screen of your device, touch and hold the AVG Security icon.
  2. Select Remove App.
  3. Select Delete App to remove AVG Mobile Security and all of your app data.
  4. Tap Delete to confirm uninstallation.

AVG Mobile Security is no longer installed on your iOS device.

If you have a paid AVG Mobile Security Pro subscription, removing the app from your device does not cancel your subscription. You will continue to be charged unless you cancel your subscription.

How can I report an issue to AVG Support?

We offer many self-help articles on our Support pages. However, some issues may require deeper investigation by AVG Support.

You can contact our technical or sales support, send us a message, or connect to a dedicated forum all via the AVG Mobile Security app. Go to SettingsContact Support, then select your preferred option.

  • AVG Mobile Security 1.x for iOS
  • iOS 10.3 or later

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