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Creating a screenshot

For troubleshooting purposes, AVG Support representatives may ask you to send a screenshot of a problem or issue.

Take a screenshot

  1. Navigate to the area of the program you want to take a screenshot of.
  2. On your keyboard, press the PrtScn (Print Screen) key, usually located on the top row (next to the F12 key).
  3. Click the Windows Start button, start typing MS Paint to open the search field, then select Paint from the search results.
  4. On your keyboard, press the Ctrl key and V key simultaneously to insert the image into Paint.
  5. Go to FileSave as and select the format and location of your image, then click Save.
  1. Navigate to the area of the application you want to take a screenshot of.
  2. On your keyboard, simultaneously press the Shift + Command (⌘) + 3 keys.

The screenshot is automatically saved on your desktop as a .png file.

Your mobile device:

Samsung phones

  1. Navigate to the area of the app you want to take a screenshot of.
    • Galaxy S8 and later: Hold down the power and volume-down buttons for a couple of seconds.
    • Galaxy S7 and earlier: Hold down the home and power buttons for a couple of seconds.
  2. To find your screenshot go to GalleryAlbumsScreenshots.

Huawei phones

  1. Navigate to the area of the app you want to take a screenshot of.
  2. Hold down the power and volume-down buttons for a couple of seconds, or pull down the notification panel and tap the Screenshot icon.
  3. To find your screenshot go to GalleryAlbumsScreenshots.

Sony phones

  1. Navigate to the area of the app you want to take a screenshot of.
  2. Hold down the power and volume-down buttons for a couple of seconds, or hold down the power key until a screen appears and tap Take screenshot.
  3. To find your screenshot go to GalleryAlbumsScreenshots.
  1. Navigate to the area of the app you want to take a screenshot of.
  2. Press and hold the top or right-side button, then press the home button.
  3. Release the top or right-side button.
  4. To find your screenshot go to PhotosAlbumsScreenshots.

Send your screenshot to AVG Support

You can attach your screenshot to the email correspondence with AVG Support. For instructions on how to attach an image to an email, consult your email service provider.

  • All AVG consumer products
  • All supported operating systems

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