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Discontinued support for AVG AntiVirus version 19.1 and higher on Windows XP and Windows Vista - FAQs

As of January 2019, AVG no longer provides patches or technical support for versions AVG 19.1 and higher installed on the following operating systems:

  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
  • Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit

Please update your operating system to Windows 7 or newer to benefit from enhanced features and higher detection rates in AVG version 19.1 and higher.

Which versions are no longer supported?

Support is discontinued for versions 19.1 and higher of the following products: AVG AntiVirus FREE and AVG Internet Security that are running on Windows XP or Windows Vista. These versions are supported on PCs running Windows 7 or newer.

Which versions are still supported on XP and Vista?

Versions 18.8 and lower of the following products: AVG AntiVirus FREE and AVG Internet Security are still supported on Windows XP and Windows Vista.

People using older versions of AVG on Windows XP or Windows Vista will continue to receive virus definition updates and be protected. However, we recommend upgrading to the newest versions of Windows and AVG to benefit from the best detection rates and newest features available.

How can I update the program version?

If you are using an older version of AVG AntiVirus, and want to update to the latest version, you first need to update your Windows XP or Windows Vista operating system to Windows 7 or newer. To update to the latest AVG program version on Windows 7 or newer:

  1. Open the AVG user interface.
  2. Go to MenuSettings.
  3. Select Update in the left panel.
  4. Click Update in the Program section of the screen, then restart your PC.

Your AVG program version is now updated. To update your virus definitions, follow steps 1-3 above, then click Update in the Virus Definitions section. Restart your PC to confirm the updates.

Why should I update the program version?

People using older versions will continue to receive virus definition updates and be protected. However, we recommend upgrading to the newest version to benefit from the best detection rates and newest features to date. This update is also recommended because the latest version is compatible with Microsoft Windows 10.

Why are older versions no longer supported?

Over the years, AVG engineers have improved our database of known virus definitions, the mechanism in which zero-day and widespread malware are detected, and the frequency of streaming updates sent to our customers. The latest AVG AntiVirus is our best performing security product yet.

Please update your PC to a supported operating system so you can benefit from the enhanced features and higher detection rates that protect your computer from malicious attacks with the latest AVG version. This update is also recommended because the latest version is compatible with Microsoft Windows 10.

Keeping AVG AntiVirus up to date gives you the best protection and the smoothest user experience. Among the advantages:

  • Better detection rates
  • Easier technical support
  • Fewer bugs and problems that still might exist in older versions
  • Further program updates to ensure the best protection for your PC

Can I still receive virus definition updates on versions that are no longer supported?

Yes - People using older versions will continue to receive virus definition updates and be protected. However, we recommend upgrading to the latest versions of Microsoft Windows and AVG Internet Security to benefit from the best detection rates and newest features available.

Can I contact AVG Support when I am using a version that is no longer supported?

AVG support will ask you to update your operating system to Microsoft Windows 7 or newer before we can assist you with AVG AntiVirus FREE or AVG Internet Security versions 19.1 and higher.

What if I continue to use a version of AVG AntiVirus that is no longer supported?

People using older versions will continue to receive virus definition updates and be protected. However, we recommend upgrading to the newest version to benefit from the best detection rates and newest features.

If you prefer to run AVG AntiVirus or AVG Internet Security on Windows XP or Windows Vista and require technical support, our support team will ask you to update to Windows 7 or newer before we can assist you with version 19.1 and higher.

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