Ensuring AVG AntiVirus is installed and actively protecting your PC

Check installation

If your version of AVG AntiVirus does not appear in the list of programs and features, the application is not installed on your PC.

Check subscription status

1. Open AVG AntiVirus and go to ☰ Menu ▸ My Subscription.
2. Under Subscriptions on this PC, check that Active appears next to AVG Internet Security or AVG AntiVirus FREE. You can also see the expiration date and number of days remaining for your active subscription.

If your subscription is not active, refer to the activation instructions in the following article:

• Activating an AVG Internet Security subscription

Check for updates

To ensure you are fully protected, keep AVG Internet Security or AVG AntiVirus FREE up to date at all times. If you are unsure whether you are using the latest version of the application or whether your virus definitions are up to date, refer to the following article:

• Updating Virus definitions and AVG AntiVirus application version

When troubleshooting issues with AVG Support, you may be asked to provide information about your Application and Virus Definitions versions. To obtain the required information:

1. Open AVG AntiVirus and go to ☰ Menu ▸ About.
2. Refer to the following information which is visible at the top of the screen:
   • Software version
   • Virus definitions version
   • Number of definitions
   • UI version
   

Check protection status

Open AVG AntiVirus and check the status shown on the main application screen:

• A green status with the text You are fully protected (AVG Internet Security) or You have basic protection (AVG AntiVirus FREE) indicates that all protection components are enabled and AVG is actively securing your PC.
  
• A red status indicates that actions are required to ensure your full protection. Click the button next to the red alert at the top of the screen to resolve your issue. Options include:
  • Turn on: resolves an issue with protection components and enables any components that may be disabled.
  • Update now: updates your Virus Definitions or application version.
  • Restart now: reboots your PC to complete an update of all AVG components.

Reinstall AVG AntiVirus

If the steps in the sections above do not resolve your issue, we recommend fully uninstalling and then reinstalling the application.

Follow the steps below:

1. Fully uninstall AVG AntiVirus using the AVG Uninstall Tool. For detailed instructions, refer to the following article:
   • Using the AVG Uninstall Tool
2. Restart your computer.
3. On your keyboard, press the Win key and E key simultaneously to open File Explorer.
4. Type or paste C:\Program Files\ into the address bar.
5. If you see the AVG folder in this location, right-click the folder and select Delete from the context menu.
6. Reinstall your version of AVG AntiVirus. For detailed instructions, refer to the relevant article below:
   • AVG Internet Security | AVG AntiVirus FREE

If your issue persists after you have reinstalled AVG AntiVirus, contact AVG Support.