Troubleshooting issues after an upgrade to AVG Internet Security

After upgrading from AVG AntiVirus FREE to AVG Internet Security, you may experience one of the following issues:

• AVG Internet Security is installed, but the application is in trial mode.
• AVG Internet Security is installed, but the application does not accept your paid subscription.

If you experience one of these issues, follow the instructions below.

Instructions

1. Fully uninstall AVG Internet Security using the AVG Clear tool. For detailed instructions, refer to the following article:
   • Uninstalling AVG AntiVirus using AVG Clear
2. After fully removing AVG Internet Security from your PC, download the latest version of AVG Internet Security using the direct link below: Download AVG Internet Security
3. Right-click the downloaded avg_internet_security_setup.exe setup file and choose Run as administrator from the context menu.
4. If prompted for permission by the User Account Control dialog, click Yes.
5. Follow the on-screen instructions to install AVG Internet Security. For more information, refer to the following article:
   • Installing AVG Internet Security on Windows
6. Ensure that your AVG Internet Security subscription is active. For detailed instructions, refer to the following article:
   • Activating AVG Internet Security on Windows

Your AVG Internet Security subscription is now active. Your subscription details are visible via Menu ▸ My Subscription ▸ Subscriptions on this PC.

If you continue to experience issues activating your AVG Internet Security subscription, contact AVG Support.