Troubleshooting common issues with AVG TuneUp

Installation and setup

What should I do if installation fails?

If you experience issues trying to install AVG TuneUp, we recommend following the exact steps in the article linked below:

• Installing AVG TuneUp

What should I do if activation is unsuccessful?

If activation is unsuccessful, refer to the following article for advice:

• Troubleshooting activation issues in AVG products

If you see an error message during setup, refer to the following article for advice:

• Troubleshooting common activation error messages

Error messages

Why is AVG TuneUp asking me to purchase a subscription again?

This issue may occur for the following reasons:

• You need to reactivate AVG TuneUp because you have renewed or changed your subscription.
• You need to renew your subscription to continue using AVG TuneUp because your paid subscription (or free trial) has expired.

We recommend first checking the subscription status via your AVG Account:

1. Sign in to your AVG Account using the link below:
   • https://id.avg.com/sign-in
   Your AVG Account login is the email address that you provided during the subscription purchase. To sign into your AVG Account for the first time, refer to the following article: Activating your AVG Account.
2. Click Manage subscriptions in the My subscriptions tile to open a list of your active and expired subscriptions.
3. Check About subscription for AVG TuneUp. You may see one of the following statuses:
   • Expired: Your subscription has expired. Click the Renew button to purchase a new subscription.
   • Expires on: You already have a valid subscription. To continue using AVG TuneUp, you need to activate your subscription. For detailed activation instructions, refer to the following article:
     • Activating AVG TuneUp

Why am I getting the error, "Well, this is embarrassing..."?

This error commonly occurs when there are conflicts with Windows services configuration. For detailed troubleshooting steps, refer to the following article:

• Troubleshooting when AVG applications fail to load

General

Why won't AVG TuneUp open?

This error commonly occurs when certain program files are outdated, corrupted, or missing. To troubleshoot this issue, try to repair AVG TuneUp. For detailed instructions, refer to the following article:

• Repairing AVG TuneUp

If repairing the app is unsuccessful, follow the steps below:

1. Uninstall AVG TuneUp. For detailed instructions, refer to the following article:
   • Uninstalling AVG TuneUp
2. Reinstall AVG TuneUp. For detailed instructions, refer to the following article:
   • Installing AVG TuneUp
3. If AVG TuneUp still fails to open, contact AVG Support using the contact form linked below:
   • Contact AVG Support

Why is AVG TuneUp frozen?

This error can occur while AVG TuneUp is scanning your PC. To troubleshoot this issue, try to repair AVG TuneUp. For detailed instructions, refer to the following article:

• Repairing AVG TuneUp

If repairing the app is unsuccessful, follow the steps below:

1. Uninstall AVG TuneUp. For detailed instructions, refer to the following article:
   • Uninstalling AVG TuneUp
2. Reinstall AVG TuneUp. For detailed instructions, refer to the following article:
   • Installing AVG TuneUp
3. If AVG TuneUp still freezes, contact AVG Support using the contact form linked below:
   • Contact AVG Support

Why is the third-party program I want to use unresponsive now that AVG TuneUp is installed?

You may have accidentally put the third-party program to sleep during initial AVG TuneUp setup. To troubleshoot this issue, refer to the following article:

• Troubleshooting an Unresponsive Program in AVG TuneUp

How can I check if my AVG TuneUp is up-to-date?

AVG TuneUp automatically updates whenever a new version of the application is released. To ensure you have the latest version of AVG TuneUp:

1. Open AVG TuneUp and hover your mouse over the side menu, then click Settings.
2. Select the Updates tab to display your AVG TuneUp update status and related settings.

How can I check which version of AVG TuneUp I have?

To check which version of AVG TuneUp is installed on your device:

1. Open AVG TuneUp and hover your mouse over the side menu, then click Settings.
2. Select the Updates tab.
3. The application version number is listed under Update AVG TuneUp.

How do I uninstall AVG TuneUp?

For detailed uninstallation instructions, refer to the following article:

• Uninstalling AVG TuneUp

Contact AVG Support

How do I report a problem or suspected bug?

If AVG TuneUp produces unexpected results or error messages, report the issue to AVG Support. Send a detailed description of how to reproduce the error and include the following information:

• Your Windows version
• The brand and model of your PC and graphics card
• A detailed description of the problem and how to reproduce the issue
• Any error messages displayed
• Any differences on your PC following the AVG TuneUp issue

How do I report a falsely identified junk file or program that AVG TuneUp removed from my system?

If AVG TuneUp disables or removes a file or a program that you wanted to keep, report the issue to AVG Support. Include the exact file or program name, all relevant details, and the undesired result.