Home Support

Generating a user-mode process dump in Windows

To help AVG Support diagnose performance or compatibility issues with AVG applications on Windows, you may be asked to provide a user-mode process dump file from your PC. You can generate this dump file manually without a PC crash.

For information about other types of memory dumps that AVG Support may request, refer to the following articles:

Instructions

  1. Log in to Windows as a user with administrative permissions.
  2. On your keyboard, press the Ctrl + Shift + Esc keys simultaneously to open Task Manager.
  3. Click More details at the bottom of the Task Manager window.
  4. Click the Processes tab.
  5. Right-click the processes related to AVG, for example AVG Antivirus, and select Create dump file.
  6. Click OK in the success dialog that appears containing information about where the file is stored. The default location is C:\Users\~your username~\AppData\Local\Temp.
  7. If AVG Support requests AVG file dumps, repeat steps 5 and 6 for each file listed below:
    • AVG Antivirus (AVGUI.exe)
    • AVG firewall service (afwServ.exe)
    • AVG Service (AVGSvc.exe)

Once you have created the dump file, send it to AVG Support. You can do this via a support ticket if the dump file is 5 MB or less.

If the dump file is larger than 5 MB, upload it to the AVG FTP server using instructions in the following article:

  • All AVG consumer products for Windows
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

Was this article helpful?

Still looking for answers ?

Visit our AVG Support Community or contact us here: