AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Peter Covill Itunes and Windows 7
Good morning
I lost my Itunes program off my computer - when i try to reinstall it it wont happen just get an Itunes error message.
I am running Windows 7 and not sure if it is an AVG problem or a Apple/Microsoft one - tried all the answers on the internet.
Could it be realted to AVG for some reason - i run AVG Internet Security and PC Tune up.
I lost my Itunes program off my computer - when i try to reinstall it it wont happen just get an Itunes error message.
I am running Windows 7 and not sure if it is an AVG problem or a Apple/Microsoft one - tried all the answers on the internet.
Could it be realted to AVG for some reason - i run AVG Internet Security and PC Tune up.
I understand the inconvenience.
Few of our customers reported that iTunes installation ending up with an error when AVG Antivirus or Internet Security is active.
However, we have to confirm the issue in your case and if it is due to AVG, we can proceed further to analyze the log files and escalate the case.
Please (disable AVG Internet Security temporarily) and check whether you are able to install iTunes successfully.
If error appears, provide the (screenshot) of error message.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
then ran the ITunes installation and got this message
I understand that you have disabled AVG program and you was able to download/install iTunes. I request you to enable AVG Internet Security now and check if your iTunes is working fine.
Best regards,
Alok.
It seems that the issue is with the iTunes application. In this case, I request you to contact Apple support and check if they can fix this issue because AVG Internet Security is not blocking your application.
Best regards,
Alok.