Home Support

<  Back to Homepage

Topic: Malware & Web Threats – AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Ton van der ZalmTon van der Zalm 

virus scan

Scanning my pc gives a bsod with the following messages

Driver_IRQL_NOT_LESS_OR_EQUAL

ataport.sys

So I can`t scan not any more.

What to do?
-980888528-980888528 (Avast)
Hello Ton,
Let's work together to fix it.
Have you initiated scan using AVG Internet Security? Could you share the screenshot https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot of that error message to check and assist you further.
Let us know the version of AVG you have installed.
Open AVG Internet Security -> Menu -> About -> check its version.
Ton van der ZalmTon van der Zalm
Versie nr. 19.5.4444.503
 
initiated scan using AVG
 
screenshot not possible. Is bleu screen with message
Driver_IRQL_NOT_LESS_OR_EQUAL
Ataport.sys
 
 
Ton van der ZalmTon van der Zalm
by info the problem shows if rootscan is performed.
Then there is the bleu screen
Priyanga SekarPriyanga Sekar (Sitel)
Hi Ton, 
We will help you in fixing the issue. 
Are you able to log into your PC in safe mode as mentioned in this article (https://support.avg.com/SupportArticleView?urlname=AVG-Restart-Windows-Safe-Mode)? 
Keep us updated on the progress.
 
Ton van der ZalmTon van der Zalm
Yes I am able to log in safemode
Balasubramanian SBalasubramanian S (Avast) 
Thank you for updating the status.
Did you boot the PC in Safe mode with networking?
Will you be able to use your mobile phone and take a picture of blue screen error and attach it here?
You can post the image by clicking on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ton van der ZalmTon van der Zalm
User-added image
Priyanga SekarPriyanga Sekar (Sitel)
Thank you for the screenshot, Ton. 

Are you able to restart your PC in normal mode?

Please log into your PC in normal/safe mode with networking, uninstall and reinstall AVG Internet Security to verify the status. 

Refer the below articles for the instructions: 
Uninstalling AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security)
Installing AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection)
Activating AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security)

Keep monitoring the status and inform us here. 
 
Ton van der ZalmTon van der Zalm
Problem stil not solved. As soon I try a scan or visit avg website the bsod pops up with the same message. I think i have to try an other internet security.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Ton, we are sorry to hear that the issue persist.

Please login to your PC in safe mode networking and follow the instructions given through email.

Refer this article to restart the PC is safe mode networking https://support.avg.com/SupportArticleView?urlname=AVG-Restart-Windows-Safe-Mode

We have sent you an email to your registered email address. Please check for the email.
Ton van der ZalmTon van der Zalm
Try to run sysinfo tool. Result BSOD scan not completed
-980888528-980888528 (Avast)
Hello Ton, 
We appreciate your efforts. We have sent you an email with the steps to follow. Please check and revert us if you need further help.
Ask a question
Struggling with non-AVG technology? We can fix that, too!