Firewall

With the best will in the world, that's not really good enough is it? When I bought AVG Ultimate last night, I bought it based on the description of the product that included a highly effective firewall. I even bought a two year subscription yet I now find that an important part of the package doesn't work and a fix is to be released at some unspecified point in the future. That could be any time from next week to next year and in the meantime the computer that I've spent all that money trying to protect is vulnerable. Will my two year subscription not start until the date when you have a product that actually works?

I also bought the Ultimate package because the description said I could protect all of my devices and the important word there is ALL of my devices. Nowhere in the description did it say 'all devices except a Windows phone' so as both my wife and I have Windows phones, this effectively means that half of the devices I paid to protect, can't now be protected. Why don't you make that clear in your description? Are you going to refund part of my money because your product can't live up to its description? I've spent a lot of money here yet it turns out that my mobile phones can't be protected at all and the protection I have on my PC isn't much better than the free version of AVG. Actually, it's worse because at least everything on the free version worked and I had the Windows firewall whereas now, Windows Defender just tells me that AVG is controlling the firewall and that firewall doesn't exist!