After the last Ultimate upgrade to 18.3.3051, the program fails to enable "hacker attacks" and "payments" Sometimes , upon computer start up , it shows them working, other times they are dis-abled. I initially contacted AVG tech support and they wanted to charge me to "fix the problem". I have been using a back up I made , when the program was working, to restore it each time the 2 items are non-functional.
I have been purchasing AVG for quite a number of years and have always liked the software. Now I am considering switching to another company's product.
I removed and re-installed as you suggested. I will be waiting for the update to resolve the other issue.
Hope this will resolve all, eventually...
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You're welcome Doug, It seems you had contacted AVG GO Premium support which is not focus only on AVG. We are aware about the hacker attack issue and our development team is working on a fix. The issue will be fixed soon, your computer will be protected as the issue is only with our user interface. Best regards, Alok.
Hello Michael, That’s certainly not how we want your AVG to work. However, the main cause of the AVG inactive component is Windows update, missing/corrupted AVG files, old/previous AVG traces, any third party security program etc. When we reinstall AVG Internet Security/AVG Free Antivirus completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This ensure that none of the previous traces of AVG are left on your computer and you have an updated version. However, we would like to take this as a feedback and work on the same. You can also submit a product feedback (open AVG Internet Security/AVG Free Antivirus > Menu > About > submit feedback), it will reach to our development team. Best regards, Alok.
I reported too soon, that AVG was working. It still shows some parts disabled when I first turn on the laptop. I just have to keep restoring from the backup I made to get it all working. When is the next upgrade going to be released to fix this...?
This morning, after having an AVG support tech,yesterday, remove a conflicting program and re-install AVG Internet Security, I have the exact same issue when I started up my computer. Hacker Attacks, Privacy and payments are all red- disabled.... So now what ??
Despite all the tech support AVG Internet Security fails to operate correctly on both of my computers. I will spend no more time on this problem. AVG tech support has told me that when they release the next software update these issues will be resolved. In the interim, I must do a restore from a good backup, of AVG Internet Security, then click "fix problems" and then turn on a few more things on the dashboard an then all is operational.
I must do this everytime I reboot the laptop. !!
Thanks AVG for releasing an un-tested software update.
Sorry for what has happened. We will be able to help you if we have your support and time. Please reconnect with our remote technicians and provide them your case number to collect log files directly to escalate. I have made a note on your case to avoid confusion.