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Jason BoardmanJason Boardman 

Deactivated account

Hi I have just been billed through Paypal for anti virus license which I canceled last year can I please be refunded thanks Jason Boardman 
Balasubramanian SBalasubramanian S (Avast) 
Hello Jason,

You have been charged for the renewal of one of your AVG Anti-Virus (1 computer) license that has auto renewal enabled and not the one which you already unsubscribed.
I have forwarded the case to concern team for processing refund.
Keep checking your email to know about the status.
Your patience is much appreciated.
Mikal MianMikal Mian
haha unbelivable, been browsing through here.
This is so clearly a known scam from AVG.

They can deny it all they want but I have written proof of cancelation of my subscription month ago but today they still withdraw from my bank account.

I have reported this issue to my bank and to visa international as a fraud.
If my money is not returned tomorrow I will involve the police and file a case.
Balasubramanian SBalasubramanian S (Avast) 
Hello Mikal,

I have replied to your Facebook private message explaining that the recent charge was debited for AVG PC TuneUp Trial product which you have signed up.
Your refund amount will be credited in 7 business days.
Your patience is much appreciated.
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