AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Ivo Weevers AVG Anti-Virus not installing on new MacBook Pro
Hi,
Trying to install the latest AVG Anti-virus on a new MacBook Pro with Mac OS High Sierra 10.13.3.
The installer starts, it downloads the files and begin installing, however at the end it said it failed and the software manufacturer should be contacted.
The AVGAntivirus directory is created in /Library with two sub folders tmpInstall and update-data. AVGAntivirus is not listed in /Applications.
I've done the delete, re-install and also machine restart.
Anybody have any idea?
Help would be much appreciated!
Thanks.
Trying to install the latest AVG Anti-virus on a new MacBook Pro with Mac OS High Sierra 10.13.3.
The installer starts, it downloads the files and begin installing, however at the end it said it failed and the software manufacturer should be contacted.
The AVGAntivirus directory is created in /Library with two sub folders tmpInstall and update-data. AVGAntivirus is not listed in /Applications.
I've done the delete, re-install and also machine restart.
Anybody have any idea?
Help would be much appreciated!
Thanks.
Sorry for the inconvenience caused. We need to understand more about this situation. Provide us the screenshot of the error message you received during installation. Do you have any other Antivirus program installed on your device?
I've attached the image. The macbook pro is completely new so no other software is installed yet.
Does this help?
Thanks
ivo
Please check if you have any old traces of AVG or other security program installed on your computer.
Try to uninstall by following the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and check if that fix the issue.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac to install the latest version of AVG AntiVirus for Mac.
If you face any difficulties, please let us know and we will assist you further.
Thank you for your response.
As this is a complete new machine, there are no old traces from any other programme. Actually AVG was the first app to get installed.
1. I've done the uninstall through the terminal as indicated before. Tried again, no luck.
2. Tried install again through the same link. No luck again.
Was wondering if there could be an issue because of disk encryption / FileVault, or latest macOS version?
Thanks.
I have escalated this case to the senior team.
You will soon contacted via this community post with a solution.
We appreciate your time and co-operation.
I apologize for the inconvenience. I have sent you an email to resolve the issue. Please check your email inbox and provide the necessary details to assist further.
Many thanks in anticipation.
I am sorry to hear that you are unable to install AVG.
I have sent you an email, please follow the steps from the email and send us the log files.
Let us know the OS version of Mac installed on your computer with the screenshot http://avgclick.me/getscreenshot of the error message to assist further.
I am now having same issue as above, have removed all avg related files but still getting installation error. Same message as the screen shot avove. Help please :)
We'ere here to help. Please make sure that you are downloading the installation setup file using this link https://www.avg.com/en-us/download-thank-you.php?product=AVM. If the issue persists, we need to collect some logs from your PC to analyze the root cause. To do so, we'd request to reach our technical support team (http://avgclick.me/AVGtechnical) through chat.