I understand the inconvenience. May I know what happened when you run AVG Clear tool? To be sure, did you click on "Run Anyway" while running AVG removal tool? If not, please run the tool and click on run anyway to proceed with the removal. By doing this, it will remove existing AVG traces. Keep us informed about the status.
Thanks for the response.. When i run AVG Clear Tool it's just loading ( the circle loading process is appearing, but nothing happened no matter how long i wait )
When i choose "Run Anyway" while running AVG Removal tool, it will ask my laptop to restart... It will restart twice.. and then nothing happened, but the program still exist..
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files. 2. “%temp%” and remove all the files. 3. %appdata% - Remove all the AVG folders. 4. %programdata% - Open the AVG folder and remove the old files. 5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files.
When i run AVG_Clear, it seems work at first.. When i execute to uninstall, its progress always stops at "Launching executable file : C:\Program Files\AVG\Antivirus\wsc_proxy.exe /svc /unregister /firewall"
I've waited for 10 mins, and its still in that step, and i already tried that 3 times..
I understand the inconvenience.
May I know what happened when you run AVG Clear tool?
To be sure, did you click on "Run Anyway" while running AVG removal tool?
If not, please run the tool and click on run anyway to proceed with the removal.
By doing this, it will remove existing AVG traces.
Keep us informed about the status.
Thanks for the response..
When i run AVG Clear Tool it's just loading ( the circle loading process is appearing, but nothing happened no matter how long i wait )
When i choose "Run Anyway" while running AVG Removal tool, it will ask my laptop to restart...
It will restart twice.. and then nothing happened, but the program still exist..
Please help me .. thank you :)
I understand your difficulties, try to reboot your device in safe mode http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and run AVG Clear & remover tool.
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files.
I Already tried to enter safe mode..
When i run AVG_Clear, it seems work at first..
When i execute to uninstall, its progress always stops at
"Launching executable file : C:\Program Files\AVG\Antivirus\wsc_proxy.exe /svc /unregister /firewall"
I've waited for 10 mins, and its still in that step,
and i already tried that 3 times..
Any suggestion sir?
Thank you
We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution.
Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.
I Already sent and respond the email requesting the diagnostic information to analyze the issue and provide you with a resolution.
I'll wait for the next instruction'
Thank you
Thank you for providing the logs files. We have escalated the case to the senior team. They will analyze the log files and get back to you via email.
Your patience is much appreciated.