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Mariah Turnbull GOOGLE *AVG UK Random Payment?
I was looking over my bank statement and came across a payment to AVG UK, I saw a few others have had this problem, I looked through my AVG subscriptions and such to see if there was some charge I was not remembering and I did not find anything. I see others have had this problem and AVG says they don't have an email or something? If that is the case does that mean my card info has been stolen? Should I be taking some security action toward my bank info?
I understand your concern on this charge.
It seems that you have purchased AVG from "Google Play Store" and this charge may be associated with that.
We have a separate team who take care of mobile subscriptions. Please follow the below steps to get connected with our mobile support.
Click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select platform as "Android" and the name of AVG Program that you have installed on your mobile. In the description please completely explain your issue and click on "Email" option. When filling out your details choose "Yes" to the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.
AVG Guru
l stop using AVG 1 or 2 years ago and l dont have installed any on my PC or android devices.
If you receive sms with content "Google *AVG UK", then the order was purchased/ placed from "Google Play Store" and we recommend you to contact our Android mobile team using the link mentioned above. They will check and get back to you via email.
Thanks.
I don't have any subscription of this value, please check and go through it. This is not correct, it means AVG is looting money from my account, it's not trust worthy any more.
Waiting for your reply from AVG Team,
Deepakkumar Bhagat
We are here to help.
We do not process any unauthorized charges without intimating our customers. We have a specialised team who can handle charges related to Android subscriptions/devices and we request you to contact them using the below steps:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team. We appreciate your patience.