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Digital River provides eCommerce and payment services for AVG orders processed via AVG Online Store.
We had a different payment gateway earlier, but we implemented "DR" in the year 2017 and currently all the orders of AVG will be done only through Digital River payment gateway.
Hence, AVG orders will have the name as "DRI" which is Digital River INC.
Whenever you have been charged for AVG and has a name "DRI*AVG", then it is our legitimate payment gateway.
You have been charged for the renewal of AVG Anti-Virus 1 computer (1 year) license recently.
Let us know on how we could help you with this renewal.
AVG Guru
Please visit https://support.avg.com/support_sales?l=en to reach our sales support team and they'll certainly help with your request.
We apologize for the inconvenience. We'll check and clarify this for you.
Since you are not the author of this post, we don't have your account information.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding.
Have you incurred a charge from AVG for which you would like to request a refund?
We'd be glad to assist you but unfortunately, we could not see locate your account details as you are not the author of this post.
Please post your own query on contact our sales team (https://support.avg.com/support_sales?l=en) for further assistance.
We're glad to clarify the charge for you.
As it isn't recommended to share the order/account info over this public post, we'd suggest you to write back to us in your own post.
Once you write back, we'll send you an email requesting few info to locate the charge.
Thank you for your understanding in advance!
We have replied to our Social Media message regarding the same concern.
Kindly check and revert for further assistance.
I have the same problem, how can we resolve this?
We will help you to clarify the charge.
Please contact us through your own post to locate your account and help you further.
Thank you for understanding.
I just did
You can find answer to your question together with your another post here https://support.avg.com/answers?id=9065p000000PmjM
Please try keep whole conversation in one question/thread to speed up resolution. Thank you.
Hello Koos,
We'll certainly look into this and help you.
Please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!
But rather long ago I have written to you that I don't want it. Therefore I want my money back.
Erling Christensen
Betty Nansens all'e 21, 1th
2000 Frederiksberg
53613261
Erling Christensen
We acknowledge you refund request.
Please write back to us in your own post to proceed further.
Thank you in advance!
Tuki tämän kanavan kautta on saatavilla vain englanniksi. Voit kirjoittaa meille takaisin englanniksi tai autamme sinua omalla kielelläsi Google-kääntäjän (https://translate.google.com) avulla.
HUOMAA: Alla oleva viesti on käännetty avuksesi Google-kääntäjän avulla.
Selvitämme sinulle mielellämme maksun.
Koska ei ole suositeltavaa jakaa tilaus-/tilitietoja tämän julkisen julkaisun kautta, suosittelemme, että kirjoitat meille takaisin omassa viestissäsi.
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Kiitos jo etukäteen ymmärryksestäsi!