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Roger Flink Is there something wrong with AVG Antivirus Free right now??
It's a red x-mark over the AVG icon (been there for days) and when I hover over it it says "AVG Antivirus: WARNING, your system is UNSECURED" and when I open the program it says "You are not protected Computer protection is turned off!" but the button "Fix now" doesn't work and when I look in Windows Security Center it says that AVG Antivirus is "On" (also Windows Firewall) and that the AVG-program states "it's activated and up to date" - so which is right??
We can certainly take a look into this.
Could you share a screenshot of your AVG Antivirus Free user interface to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
well, it looked at first like it would have worked (ofc I tried to restart the computer before contact to see if that was the problem itself ; ) cause when I re-started the computer it took like a minute before the red x-mark appeared, but when I only restarted it yesterday the x-mark was there from the start.. so, a small improvement, hehe, but sadly it didn't work out.. =(
what to do next? uninstall? read another comment here of one doing that but it didn't help either.. (must be something wrong in one of the update codes then, or something similar?)
Not only that but the same thing is happening on all my friends & family who I have recommended to use AVG Free to.
Now, none of are protected.
I have tried uninstalling on lots of these people’s PC but it does nothing.
This really needs sorting
I will certainly check this for you.
Please let me know the version of AVG installed and the screenshot http://avgclick.me/getscreenshot of the error message to assist further.
Warren, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Jim Brown
This issue shouldn't happen in latest version of 18.6. Let us know the version of AVG you have installed. Open AVG Antivirus -> About -> you can check its version.
I've attached a screen shot below. I updated to ver 18.6 about 2 weeks ago and everything was fine. This new problem started about 3 days ago.
We need to determine the exact cause for this issue. Could you get connected with us directly from your own post using your account to draft you an email to follow?
I'm not sure what you are asking me to do?
Jim
We suggest to use our AVG clear and remover tool by referring to this article to remove the AVG Antivirus and its traces, then reinstall the AVG Antivirus Free application by following the instructions given in this article and check with the issue.
Thanks,
Vishnu Vardan
If the issue persists, please start your own post along with a screenshot (http://avgclick.me/getscreenshot) of AVG dashboard to assist you further.
Appreciate your efforts and we're glad to hear that the issue has been resolved. If you need anything else, do not hesitate to let us know.
I am sorry, we had an issue which should be fixed now. If it remains, we need to collect log files to escalate this case to our senior technicians.
Before that, I would like to know if you have reinstalled latest version of AVG 18.6. Could you share the screenshot of AVG version and its interface again to assist you further?
(I will probably go back to AVG when I have updated my OS/get a new computer, which comes first ; )
Ty for your (and this ; ) time!
Kind Regards
Roger
If you send us AVG log files, we will be able to analyze the root cause of the issue.
Once we get that, it will be easy for us to resolve the issue completely and make sure that it doesn't happen in future.
We request you to consider sending the logs for which an email instruction has been sent.
..like I said, I'm just tired of this and I've decided to switch program - it's just as easy as that to get rid of the problem for the moment.. =) *and hopefully it will all work once I have upgraded OS in a near future* ^.^
I have checked the case history where they suggested to upgrade your OS. I recommend you to check AVG status once your OS is upgraded.
"Several antivirus programs can cause problems. The Real Time protection is therefor in Passive Mode. Please uninstall other antivrus programs manually"
BUT, at the startscreen of Avast it says "You are protected" but I'm not really sure I am?
Do I really have to wipe my harddrive to get rid of AVG so that I can start using another antivirus program?? O.O =P
Please go to Control Panel -> Programs and features -> Uninstall -> check if AVG or third party antivirus is listed there. If so, uninstall it and go to Programs Files and remove its folders. Initiate scan on Avast and check if the issue persists.
If "Uninstall Zen and framework" option is not listed then Zen framework has been removed completely.
Unfortunately it didn't help.. so I downloaded Avast Antivrus Free and met a similar problem, that - after a scan - it says that I'm "Protected" according to the startscreen, but in the message over problems it says that the program is in "Passive Mode" cause of another Antivirus program (don't have any files left now, and I did run AVG Remover and Clear once more and restarted the computer just to be sure) but at the Avast Forum one guy said that AVG and Avast have merged, now that makes sence since we can see (Avast) after your name here - but I thought (since I haven't heard of this) that it was more of a cooperative teamwork (if that's the right word? = working together, but still being two seperate companies) so it was two different programs in the foundation, but if it's the same code I truly understand why the problem remains with Avast!
Have to try another then! Kaspersky looks good - I cross my fingers that it wont be any corrupting files left from the uninstallation of Avast, so it becomes a new problem with the new Antivirus program!
Both companies have their respective products in the market.
If we analyze the log files of AVG, we will be able to identify root cause and fix it at the earliest.
If you use AVG Antivirus program, we can proceed with this matter.
Well, I have uninstalled AVG *did so when I switched to Avast* but I could download it again since it will have the same problem (downloaded 18.6 last time and did run both AVG Remover and Clean other then Repair and Update, but the problem remainded) but since this will bring me back to square one and I will keep spending time with this, I wont. (this was the reason why I switched to Avast ; )
Nah, I will try Kaspersky first - but if an similar problem will appear, then I will have no choice but go back and do so, cause there must be some corrupted files somewhere that makes it not work then.
We will see. I hope not.
(feels very bad if that's the case: you should be able to switch to another Antivirus progam without any corrupted files who is blocking the new one, right?! ; )
*I mean, to run both AVG Remover and Clean should do the trick - otherwise, what's the point?? ..to be stuck to only one Antivirus program is no freedom of choice and that's just cruel* =P
If AVG folders were removed completely but issue persists during Avast installation, try to reach our Avast support for further assistance. Else, you can proceed with installation of Kaspersky. We never interfere in choice of our customers, we always recommend to have any one security programs to avoid conflicts.
I did uninstall Avast and downloaded Kaspersky. After a scan and a mandatory update the startscreen says: (translated)
- Licence is valid
- No active threats are detected
- Database and program is updated
- All safety components are running
Now I really KNOW that I'm protected!! =) *phew*
(I did get a install/uninstall tutorial fram the Avast Forum but luckily I didn't have to use the Avast uninstall program - it worked with an simple uninstallition! ; )
Well, thanks for keeping me protected for several years! =) ..at this point, I guess I will stick to Kaspersky for a long time: It gives me the basic protection we all need, but also 200MB free and secure VPN per day! *I'm stoked!* ^.^
Thx again! =) Bye bye! (at least for now ; )
We are glad to look into this and help you.
We request you to write back to us in private message in order to locate the account details and help you further.
Thank you.
what we need to do to overcome this issue??? Anyone
what we need to do to overcome this issue??? Anyone
I am a premium member but whenever i open my pc and open my site http://gg.gg/vew29 on my brower it says something similar that you are not protected and closed my site on the spot.
What can i do now?
I am a premium member but whenever i open my pc and open my site http://gg.gg/vew29 (http://Same Problem with me. I am a premium member but whenever i open my pc and open my site http://gg.gg/vew29 on my brower it says something similar that you are not protected and closed my site on the spot. What can i do now?) on my brower it says something similar that you are not protected and closed my site on the spot.
What can i do now?
I am a premium member but whenever i open my pc and open my site http://gg.gg/vew29 (https://hidethatfat.com/best-waist-trainer-for-lower-belly-fat/).
on my brower it says something similar that you are not protected and closed my site on the spot.
What can i do now?
I am a premium member but whenever i open my pc and open my site (http://gg.gg/vew29) on my brower it says something similar that you are not protected and closed my site on the spot.
What can i do now?
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & help you further.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.