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John DavidsonJohn Davidson 

AVG PC Tuneup will not install.

I have been a long-time user of AVG PC Tune-up on two computers, a desktop and a laptop.  Some time ago, the application disappeared from my desktop.  I have no idea why.  My license does not expire until August 27, 2018.  I have downloaded the installation file and followed instructions.  I get as far as a screen that says "Thank-you for installing PC Tune-up," but no installation has taken place.  I am not asked for a license number.  The application for which I paid is not on my computer.  Is there a fix - before I go to someone else's product?
KarthikeyanKarthikeyan (Foundever) 
Hello John,

I will certainly check this for you.

Please run AVG remover tool http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG and check if you are able to install AVG PC TuneUp without any problem.

If you face any difficulties, please let us know and we will assist you further.
John DavidsonJohn Davidson
Thank you for the response.  The AVG removal tool appeared to work, but in fact did not.  Reinstallation efforts reached the same results; although, this time I was asked for my license number, which I provided.  The result was a PC TuneUp shortcut that leads to a screen with a spinning circle in the middle.  AVG offers a discounted TuneUP.  Why should I take that risk when the AVG product I have paid for is not working?   
KarthikeyanKarthikeyan (Foundever) 
That's unusual.

I have sent you an email, please follow the steps from the email to get connected with our advanced support.

They will assist you further.
Gillian HillGillian Hill
Did John Davidson ever resolve this problem, as I have the same problem?
Balasubramanian SBalasubramanian S (Avast) 
Hello Gillian,

It looks like "John Davidson" got the issue resolved, as we didn't receive the response after providing our additional support.
Could you confirm whether the issue is with AVG PC TuneUp interface showing a spinning circle?
John DavidsonJohn Davidson
Balasubramanian must be smoking some bad stuff.  The remedy provided by AVG simply did not work.  I spent all day Saturday working on an AVG performance failure problem that shouild not have occurred.  I have not located the latest email referred to, but will look for it to see i9f it makes any more sense than the last failed suggestion.  AVG offers to charge me $20 to straighten out a problem built into the company's software.  That is a non-starter.  I have a month left on a license that has been non functional for several months.  My solution for the coming years will involve a different provider.
KarthikeyanKarthikeyan (Foundever) 
John, I am sorry that the issue persists.

Did you get connect with our support to fix this AVG PC TuneUp issue?

This is a free service and you need not have to pay anything.

As you are having this issue for some time, as a valuable customer, we will offer you a compensation for 3 months.

Please get connected with our remote support, they will assist you further and extend your license for 3 months.
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