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Melva MooreMelva Moore 

Adding AVG Ultimate to my Andriod

I purchased the AVG Ultimate for all of my devices.  I uploaded the App from the Playstore and I see where it is downloading. The download states it is complete.  I cannot open the file.

Where do I go from here?
Best Answer chosen by Melva Moore
Vishnu VardanVishnu Vardan (Avast)
Hi Melva,

We'll help you to get this issue resolved. We suggest you to reinstall the application once again from the play store, then try to open the application and see if the resolves the issue.

Please let us know the status of the issue to help you further.

Thanks,
Vishnu Vardan

All Answers

Vishnu VardanVishnu Vardan (Avast)
Hi Melva,

We'll help you to get this issue resolved. We suggest you to reinstall the application once again from the play store, then try to open the application and see if the resolves the issue.

Please let us know the status of the issue to help you further.

Thanks,
Vishnu Vardan
This was selected as the best answer
Melva MooreMelva Moore
Vishnu,

I reinstalled the app again.  It is showing the AVG pro.  It is asking if I want to purchase an upgrade.  I purchased the Ultimate from Best Buy today.  It is asking for me to pay for it from PayPal or Redeem a code.  How do I use my activation code from my purchase?
Vishnu VardanVishnu Vardan (Avast)
Melva, you can activate your subscription by following the instructions below:

1. Open AVG Antivirus or AVG Cleaner app in your device.
2. Tap on drawer on top-left and select Login or My Account.
3. Enter AVG My Account email () and password.


Please let us know if you can successfully activate your subscription.
Koen SKoen S

Dear Melca. Vishnu is fooling you. There is no solution - it is a software deficit.

I have tried all for weeks and got desperate to contact them, untill some support employee of AVG finally admitted... it is osmething to besolved (again) one of the next updates.

It is an outrage how they treat us paying customers, while they could helped us in the mean time by providing a license key (voucher code).

 
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