AVG Support Community
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Let's fix it together. Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of that error you received to check and assist you further?
Are you able to access emails via browser when AVG is disabled? Right click on AVG icon under system tray next to clock, click on toggle bar to disable AVG temporarily.
whats going on?
We need to determine the exact reason. Could you share the screenshot to have better understanding? Do you have access to emails via email clients?
Are you able to access the emails when AVG is disabled?
Please perform (repair) of AVG Antivirus/Internet Security and check the status.
We realize the situation. Let us work together and fix the issue.
Please perform repair of AVG as posted before and inform the status here.
Thanks.
The issue might be fixed by AVG automatic updates. Feel free to contact us again if you need any further assistance.
Regards,
Alok.
Peter
We appreciate your efforts. Have a great day!
We will help you sort it out. Could you let me know the version of AVG Protection installed on your computer, to check this open AVG Protection > Menu/option > about.
If possible, please share a screenshot of the AVG detection with "see details" page to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Virus definitions: 181010-0
Virus definitions: 181010-0
Are you getting this threat pop up only when you try to access your web mail in Firefox?
Please try to access this page using your chrome browser and try to send a test email from there, and check if you still get this pop up.
If the issue persists even on your Chrome browser please let us know to escalate the case to our senior team to resolve it.
Thanks
We have to escalate the case to our senior team to analyse the issue and to resolve it. We have to collect few AVG files logs for our senior team to analyse the issue and to provide you the resolution.
We request you create a new post with your email account, so that it would be really easy for us to provide you email instructions to collect the log files for analysis.
We requested you to create a new post using your login. Please click here > click login/register > enter your email address, password and press login. After that, please press Ask the Community, enter your the case number 06911751 in description and post the question.
Before that, I request you to reset your Firefox browser, reboot your computer once and check the status.
Regards,
Alok.
AVG is blocking my access to telstra webmail, with the same screenshots as above
Webmail is blocked in all browsers
When i turned off AVG web and email protection, AVG allowed the telstra webmail site to load
I have used the AVG false positives reporting tool to report the telstra webmail sites.
AVG Web/email protection tool is reporting these websites as phishing attacks
Telstra Login
https://email.telstra.com/login
WebMail (telstra.com)
Please notify me when AVG will allow me access to my webmail again
Thank you for contacting AVG Community.
We're glad to look into this & help you.
To proceed further, please create a separate AVG community post and post your questions in your own post, so we will check with your AVG account and help you accordingly.
Thank you in advance!