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Dave BDave B 

Advanced Web Shield

Why does Advanced Web Shield keep turning off?
-980888528-980888528 (Avast)
Hello Dave,
It might be due to missing or corrupted file at the time of update. Refer the below article to fix this inactive component issue:
https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Antivirus-components
Dave BDave B
When I submitted the question I selected Android (not on a Windows device) so which instructions should I follow?
Dinesh KrishnanDinesh Krishnan (AVG)
Please accept our apologies for the inconvenience, Dave. 
If the WebShield gets disabled or turned off in your mobile, then the device settings needs to be modified in order to allow AVG Antivirus to change/modify device settings. To do so, you can search 'Accessibility' on your device & then enable WebShield. As the steps differs from device to device, we're unable to provide the appropriate steps to enable it. 
 
Dave BDave B
When I perform a scan, it reports Web Shield is Off.
In Accessibility, there is only Anti-virus - no separate entry for Web Shield. I enable Anti-virus, but next time a scan is done the same thing is reported again!
Balasubramanian SBalasubramanian S (Avast) 
Thank you for checking that, Dave.
We have escalated this to mobile team and they will assist further via email.
Keep checking your email to know about the status.
Your patience is much appreciated.
Ava HillAva Hill
I continue to get an issue for the advanced web shield in my antivirus software.  This is a problem while working with amazing grade calculator (https://essaysworld.net/grade-calculator).
Priyanga SekarPriyanga Sekar (Sitel)
Hi Ava, 

Let us check this for you. 

It might be due to some Android settings or it was stopped by another app on your device designed to preserve your device's memory or battery. If you are unsure which of your installed apps cause the issue, check any apps that are intended to improve the performance of your device by preserving battery or memory.

For further assistance, we request you to contact our Android support by referring the below steps:

- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"

Once your request is submitted you will be getting the prompt answer via email from our mobile team.


 
Wendy AndersonWendy Anderson
I've been getting this too but unable to find Web Shield option anywhere.  But I've just reactivated App Locking (not sure how / when this became deactivated), and I've selected AntiVirus,  AVG Cleaner and AVG VPN as apps that are locked by PIN.  The scan no longer shows up as a big red blob with the (approx) words, "Resolve issue - Web Shield off"  ..  could this be the required solution  ...  I'm on a Samsung Galaxy S10e ... other phones may have their version of App Locking.
Sarath PriyanSarath Priyan (Sitel)
Hi Wendy,

I have responded to your original post regarding it.

Please keep up the conversation in a single post for further assistance.
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