Hello Ton, Let's work together to fix it. Have you initiated scan using AVG Internet Security? Could you share the screenshot https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot of that error message to check and assist you further. Let us know the version of AVG you have installed. Open AVG Internet Security -> Menu -> About -> check its version.
Thank you for updating the status. Did you boot the PC in Safe mode with networking? Will you be able to use your mobile phone and take a picture of blue screen error and attach it here? You can post the image by clicking on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Problem stil not solved. As soon I try a scan or visit avg website the bsod pops up with the same message. I think i have to try an other internet security.
Let's work together to fix it.
Have you initiated scan using AVG Internet Security? Could you share the screenshot https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot of that error message to check and assist you further.
Let us know the version of AVG you have installed.
Open AVG Internet Security -> Menu -> About -> check its version.
initiated scan using AVG
screenshot not possible. Is bleu screen with message
Driver_IRQL_NOT_LESS_OR_EQUAL
Ataport.sys
Then there is the bleu screen
We will help you in fixing the issue.
Are you able to log into your PC in safe mode as mentioned in this article (https://support.avg.com/SupportArticleView?urlname=AVG-Restart-Windows-Safe-Mode)?
Keep us updated on the progress.
Did you boot the PC in Safe mode with networking?
Will you be able to use your mobile phone and take a picture of blue screen error and attach it here?
You can post the image by clicking on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Are you able to restart your PC in normal mode?
Please log into your PC in normal/safe mode with networking, uninstall and reinstall AVG Internet Security to verify the status.
Refer the below articles for the instructions:
Uninstalling AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security)
Installing AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection)
Activating AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security)
Keep monitoring the status and inform us here.
Please login to your PC in safe mode networking and follow the instructions given through email.
Refer this article to restart the PC is safe mode networking https://support.avg.com/SupportArticleView?urlname=AVG-Restart-Windows-Safe-Mode
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