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Frank Smith VPN no connection
This is a new connection on Windows 10. VPN turns on then says it is reconnecting then comes up with connection error.
I notice a number of clients with same problem, it would appear that you have not nailed the problem yet.
I have tried all the suggestions on this forum, I have also done what SUPPORT AVG suggested but they are no longer responding to my emails
I notice a number of clients with same problem, it would appear that you have not nailed the problem yet.
I have tried all the suggestions on this forum, I have also done what SUPPORT AVG suggested but they are no longer responding to my emails
It seems that you have received the email from the concern team with troubleshooting steps and you have also reverted to it.
We guess you are referring to the acknowledgement email that you received as soon as you submitted the request through our online form.
For automated emails from AVG, it would appear as 'noreply email' which means you will not be able to reply to it.
You can reply to the email only when you receive it from our customer care team.
Have you performed re-installation of AVG Secure VPN program as mentioned in the email?
All Answers
We're here to help. Could you let us know what is the exact error message that you receive? Did you try to connect to a different location by clicking on 'Change location' on Secure VPN user interface? We could not find any records about your emails to our customer care. Did you write them from the email address you used to contact us here?
Yes have tried all locations.
This was my first contact here.
Others were to AVG SUPPORT
08784223
08795919
All replys come to my email as a noreply email so one connot set up a response
It seems that you have received the email from the concern team with troubleshooting steps and you have also reverted to it.
We guess you are referring to the acknowledgement email that you received as soon as you submitted the request through our online form.
For automated emails from AVG, it would appear as 'noreply email' which means you will not be able to reply to it.
You can reply to the email only when you receive it from our customer care team.
Have you performed re-installation of AVG Secure VPN program as mentioned in the email?
In this case, we request you to get further assistance from our additional support for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders.
I see Jeff Rushing and others are having the same problem. It needs to be sorted.
The desktop message that Jeff sent is exactly what I get.
Cheers Frank
We will look into it. Have you tried to connect via Lan connection and checked the status?
Please check and reconnect to our technical team if the issue persists. We will collect logs files and forward the case to our senior team for further assistance.