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Rebeca López Unsubscribe my subscription
Hello
I wanted to cancel my subscription that was due to be renewed on July 14. Today is the 11th, but the automatic payment is out.
How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.
Thank you for your help.
I wanted to cancel my subscription that was due to be renewed on July 14. Today is the 11th, but the automatic payment is out.
How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.
Thank you for your help.
Let us explain this clearly. You have been charged for the automatic renewal of AVG Secure VPN Multi-device (60-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription.
You will receive an email notification regarding the automatic extension of AVG subscription before 15 days and will be billed 3 days before the product expires.
We have cancelled the auto renewal service for this product, would you like to get refund for it?
All Answers
Let us explain this clearly. You have been charged for the automatic renewal of AVG Secure VPN Multi-device (60-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription.
You will receive an email notification regarding the automatic extension of AVG subscription before 15 days and will be billed 3 days before the product expires.
We have cancelled the auto renewal service for this product, would you like to get refund for it?
Yes I like to get refund for the unsusbscribe your product; but I have a new question for you:
Why have I received two different payment amounts from you? first 79.99 and second of 54.99, if I just wanted to try the antivirus so that my laptop would not be so slow when using it????
and the one that I wanted the amount that would cost me, if I was interested 54.99 ?? I don't remember asking for any other services.
Thank you for your quick response, Rebeca.
We are glad to clarify the things for you.
We found that you have submitted a ticket to our Spanish support and a refund in the amount 79.99 EUR was initated. An e-mail confirming the same has been sent to you.
You have also raised a dispute for this charge from your Paypal end. Please wait for 5-7 business days for the refund to get reflected in your account.
You will also receive a separate e-mail from Spanish support regarding the other charges 54.99.
We appreciate your patience.
We apologize for the inconvenience. We'll certainly check and help you with this.
Since you are not the author of this post, we don't have your account information.
Please write back to us in your own/new post so that we can get your account information and assist you further.
Thank you for understanding.
We acknowledge your request for cancellation.
Please post your own query so we get enough details to locate your account in our database and proceed with your request.