AVG Support Community
Share tips and solutions on AVG Products
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AllAVG Gurus
These community experts are here to help
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We are currently aware of the issue preventing customers from logging into AVG MyAccount. Our developers are diligently working on it and will be fixed as soon as possible.
May I ask you the reason you've navigated through AVG MyAccount (to view the account details or to activate the product)?
I need to check the current data.
We are sorry that we are not able to respond to your query.
Could you please elaborate your concern with the AVG.
We're glad to help you with the activation process.
To locate the subscription, write back to us in your own post. This will reveal the email address affiliated with AVG.
Note : It isn't recommended to share the account info over this post.
Thank you for your understanding in advance!
Val Sellers
Our billing team would be glad to help.
Please visit https://support.avg.com/support_sales?l=en to reach them.
We will help you to clarify your request.
Please provide us the email address registered with AVG. So, we will check our records and help you further.
You can find the answer for this query in your original post here https://support.avg.com/answers?id=9065p000000Pmwp.
Please contact us through individual post to locate your account and help you with the refund.
Thank you.
We will help you with the activation.
Please post your own query so we get enough details to locate your account in our database and proceed with your request.
Thank you.
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We acknowledge your refund request. Please write back to us in your own post, which will help us to locate the AVG account.
Note : It isn't recommended to share the account info over this post.
Thank you for your understanding in advance!
We will clarify this for you.
Please post your own query so we get enough details to locate your account in our database and proceed with your request.
We would request you to reach our sales team through phone or chat to renew AVG subscription at best possible price with recent email address.
Visit support.avg.com/support_sales?l=en to reach our sales team.
We will check this for you.
Could you share us the screenshot of that message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
you help please
If you are a paid user and need help to download AVG Internet Security, please visit our official downloads website https://www.avg.com/en-ww/installation-files.
You can retrieve the activation code by logging in to your AVG MyAccount (https://myaccount.avg.com/) using the registered email address.
Please submit your request in own/separate private post. So, we wil check our records and help you clarify about the charges. Keep us updated.
As informed earlier, please write back to us in your own post, which will reveal the AVG accout affiliated with us.
Once you write back, we'll be able to check the product details & help you with the info.
Note : It isn't recommended to share the account info over this post.
Thank you for your understanding in advance!
You are calling for an additional subscription... I paid
4th March 2021 £25.08
4th February 2021 £35.88
20th December 2021 £29.99
I need full details from you as your subscriptions keep growing and you are becoming
less mand less competitive. I used to pay one annual subscription but now I don't know where
I stand.
Lionel Barnett
Hi Lionel,
Please accept our apologies for the discomfort this has caused you.
Kindly write back to us in your own/new post, so that we can access your account information and assist accordingly.
Thank you for understanding in advance!
Sir
I cancelled my AVG subscription over a month ago and received confirmation it would be cancelled October 15. I have uninstalled Avg from my computers! Did I have two subscription by mistake? . Do not charge me again please
Robert Anderson
Hi Robert,
Upon checking the order number you've shared, we couldn't locate any AVG subscription registered under it.
Please write back to us in your own/new post, so that we can access your account information and assist you further.
Thank you for understanding in advance!
We're glad to help you.
Please write back to us in your own post, which will reveal the account affiliated with us.
Note : It isn't recommended to share the account info over this public post.
Thank you for your understanding in advance!
Presently, we do not have an option to check the number of active devices from our end. However, the approximate number of active devices count can be checked using your AVG My account > My subscription > Used devices.
Note : All the activation attempt on past 30 days and number of activate devices will be displayed in the AVG My Subscription. If it shows any inaccurate information, pleas wait for 30 days and check the status.
For further queries, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Chris Pisani A/c (Activation code removed)
We are sorry to know this.
We will check and help you with this issue.
We reqeust you not to share any of your personal or sensitive information over the public forum.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
purchased a new computer and am migrateing programs and data through a computer guy who needs codes for my software.
Ray Peterson
We will help you to get activation code for AVG subscription. We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with it.
https://support.avg.com/support_ask
Thank you.
Hein
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Thank you for contacting AVG Community.
We're glad to look into this & help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
I received notice on 9/4/2023 that my AVG Security Protection had been automatically renewed until Oct. 9, 2024. My problem is that I cannot get it to download. When I go to the site which it listson the notice, the informational help is not in English. I have struggled with this for days and I give up. Granted, I am over 82 and not adept at this stuff, but I need help. Judith Busse
Hello Judith,
We've alreadt replied to your original post. Please keep up the conversation over your original post for further assistance. Thanks!