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Ray GreavesRay Greaves 

login to my account

I have purchased a new pc and for 2 days i cannot login to my account????
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Ray,

We are currently aware of the issue preventing customers from logging into AVG MyAccount. Our developers are diligently working on it and will be fixed as soon as possible.

May I ask you the reason you've navigated through AVG MyAccount (to view the account details or to activate the product)?
Ronald JohnsonRonald Johnson
I have been aware that My acount has displayed over lapping Ac;s.in the past.
I need to check the current data.
Rakshith RajkumarRakshith Rajkumar (AVG)
Hello Ronaldo,

We are sorry that we are not able to respond to your query.
Could you please elaborate your concern with the AVG.
ian elliottian elliott
I have a new pc and I need to activate my multi device avg security on to it
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Ian,

We're glad to help you with the activation process.
To locate the subscription, write back to us in your own post. This will reveal the email address affiliated with AVG.
Note : It isn't recommended to share the account info over this post. 
Thank you for your understanding in advance!
Val SellersVal Sellers
I need help to cancel a payment, but there seems to be way of doing this. What I thought was a free offer will cost £26 +. Can you help me please?  Perhaps there is a phone number I can use to contact you?,
Val Sellers
AvinashAvinash (Avast) 
Hello Val.
Our billing team would be glad to help.
Please visit https://support.avg.com/support_sales?l=en to reach them.
leonard bildsteinleonard bildstein
When are you going to notify me that i am covered for a account that i have paid for on my computer i have paid for already ? I have a different computer,and i should be covered !
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Leonard, 

We will help you to clarify your request.

Please provide us the email address registered with AVG. So, we will check our records and help you further. 
leonard bildsteinleonard bildstein
[Email address removed] My activation code is [Code removed]
AvinashAvinash (Avast) 
Leonard, please refrain from posting multiple times regarding same issue.
You can find the answer for this query in your original post here https://support.avg.com/answers?id=9065p000000Pmwp.
leonard bildsteinleonard bildstein
Sense you refuse to cover my account i want a refund now !
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Leonard, we understand your concern.

Please contact us through individual post to locate your account and help you with the refund.

Thank you.
Fiesta WilsonFiesta Wilson
I have new pc unable to activate avg programs I have
 
Rakshith RajkumarRakshith Rajkumar (AVG)
Greetings,

We will help you with the activation.
Please post your own query so we get enough details to locate your account in our database and proceed with your request.
Thank you.
Sara CortesSara Cortes
Quero reembolso do valor que paguei pois não fiquei satisfeita porfavor aqguem possa entrar em contato comigo
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Sara,

The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We acknowledge your refund request. Please write back to us in your own post, which will help us to locate the AVG account.
Note : It isn't recommended to share the account info over this post.
Thank you for your understanding in advance!
david caspalldavid caspall
David Caspall You have drawn £118.80 from my account through Paypal I have not seen an invoice and checking my status on your web site I am fuuly paid up so why this extra chaarge.
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi David,

We will clarify this for you.
Please post your own query so we get enough details to locate your account in our database and proceed with your request.
Giancarlo BreschiGiancarlo Breschi
Ichanged my addreess: previus giancarlobreschi@alice.it; now is breschi@crusca.fi.it. How can I renew my subscription? Giancarlo Breschi
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Giancarlo, 

We would request you to reach our sales team through phone or chat to renew AVG subscription at best possible price with recent email address. 

Visit support.avg.com/support_sales?l=en to reach our sales team.
Marjorie WilliamsMarjorie Williams
I recieved a notification that I lost my bundle. How is that possible?  I did not remove it from installed programs, so how can I lose a whole security bundle when it is paid up to May 22, 2021? I now have only AVG Free on my computer.

 
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Marjorie, 

We will check this for you.
Could you share us the screenshot of that message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
John TrembathJohn Trembath
I have iost my quick link to AVG Internet Security. I have tried to reinstall it with no luck.
you help please
AvinashAvinash (Avast) 
Hello John. 
If you are a paid user and need help to download AVG Internet Security, please visit our official downloads website https://www.avg.com/en-ww/installation-files.

You can retrieve the activation code by logging in to your AVG MyAccount (https://myaccount.avg.com/) using the registered email address. 
JB WarbingtonJB Warbington
Hey AVG , Just wondering , my credit card was charged for driver update. How come it's not on the computer? What's going on???
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello JB, 

Please submit your request in own/separate private post. So, we wil check our records and help you clarify about the charges. Keep us updated. 
JB WarbingtonJB Warbington
Hey AVG , Was just wondering , I just got the AVG Ultimate . Am I still going to be charged  for what I already have ???
 
Dinesh KrishnanDinesh Krishnan (AVG)
Greetings JB.
As informed earlier, please write back to us in your own post, which will reveal the AVG accout affiliated with us.
Once you write back, we'll be able to check the product details & help you with the info. 
Note : It isn't recommended to share the account info over this post. 
Thank you for your understanding in advance!
Lionel BarnettLionel Barnett
Lionel Barnett                 (Email address redacted)   

You are calling for an additional subscription...    I paid

4th March 2021          £25.08
4th February 2021      £35.88
20th December 2021 £29.99

I need full details from you as your subscriptions keep growing and you are becoming
less mand less competitive.   I used to pay one annual subscription but now I don't know where
I stand.
Lionel Barnett



 
Midhun AloorMidhun Aloor (AVG)

Hi Lionel,

Please accept our apologies for the discomfort this has caused you.
Kindly write back to us in your own/new post, so that we can access your account information and assist accordingly.
Thank you for understanding in advance!

Robert AndersonRobert Anderson
Orig order # (Order number redacted) 
Sir

 I cancelled my AVG subscription over a month ago and received confirmation it would be cancelled October 15. I have uninstalled Avg from my computers!  Did I have two subscription by mistake? . Do not charge me again please
Robert Anderson
Midhun AloorMidhun Aloor (AVG)

Hi Robert,

Upon checking the order number you've shared, we couldn't locate any AVG subscription registered under it.
Please write back to us in your own/new post, so that we can access your account information and assist you further.
Thank you for understanding in advance!

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