AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
All Answers
We'd be glad to clarify this for you.
If you configure the update settings as automated, it will get downloaded/applied to your program whenever a new patch is available. However, there is no timeframe about the release of it and is known by our developers. To manually check for available updates, click the refresh icon next to Virus definitions in the bottom-right corner of your main AVG Antivirus user interface. For more information, refer this article. If we can be of more help, please let us know.
We have to analyze the logs and identify the root cause.
Hence, an email has been sent with steps on how to collect and send us the information.
If the email is not found in inbox do check in spam and junk folders.
Keep us apprised about the status.
Most of the customers contacted us regarding the update and we started collecting necessary logs to analyze the root cause.
If you would you like to provide the logs to help us with the situation, please contact our technical team using this https://support.avg.com/support_tech_chat link.
If it is the free version, please create your own post on this community, so we can get the account details and send further steps via email.
Thank you.
I have a full Internet Security version.
Hence, we are collecting logs from users and forwarding it to our senior team for analysis.
We aren't able to locate your subscription details from this post.
Hence, contact our technical chat team using this https://support.avg.com/support_tech_chat link to get further assistance.
Thank you.
Since you are a paid user, please contact our technical chat team to get further assistance on this matter.
We are sorry to hear this.
We are aware of this issue and collecting logs so that it can be forwarded to concern team for analysis.
It would help us to identify why the daily updates aren't received.
Open AVG Antivirus/AVG Internet Security program interface.
Click on "Menu-->Settings-->General-->Update".
Perform the update manually and once it is done, take a screenshot of the window and share the image.
For screenshot, refer this https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot⊃portType=home article.
Please contact us through a separate post in order to locate your account.
The virus definitions are being updated but for an unknown reason, the status on the user interface is not getting updated. We assure your device is protected against latest evolving threats and virus.
Our developers are working on a fix and it will be resolved at the earliest.
Appreciate your understanding and patience.
The same in the offline updater.
I am thankfull for your efforts in correct this problem, and only trying to add relevant information.
Please try to update AVG manually and let us know if the issue persists.
Open AVG, click Menu -> Settings -> Update. Then click 'Update' for Virus definitions and Program definitions too.
what can't you guys keep your product up to date for??
Please repair AVG and try to update it.
If you re-consider, please get connected with our remote experts & they'll help you with the clean installation of AVG.
You can follow the same remote connection steps that was provided to you through email in the ticket #09419023. To keep the conversation simple & fasten the process, we request you to reply to a single thread.
Thank you for your understanding in advance!
Would you be so kind to ensure us the you've used AVG removal tools such as AVG Clear & Remover to remove the AVG files completely?
But you don't answer this directly, dear Dinesh, why, if there are new updates, there aren't available in your offline option. The available file is the exact same that the one received automatically and are outdated for two days now. It looks like you are not uploading new update files (is there an unrevealed strike of the update team or something like that?)
I was happy knowing you are working on a solution but the answer that the problem is in our computers, when is obvious that is not, is irritating? I think that we simply need a deadline for a solution and everybody will be happy.
We understand why you would feel this way. There was an issue with the update date being incorrectly displayed, which has been fixed. Please accept our apologies for the inconvenience caused.
In order to ensure this, we've suggested to perform a clean installation. Regarding the offline updates, there might be a delay in uploading the patches to that website.
Thank you for your understanding in advance!
Perform update manually as mentioned in this article and check the status.
If the issue persist, perform repair as mentioned in this article.
I have checked with my resources and confirm that the announced bug is not yet resolved.
Virus definitions updates are happening on daily basis, but the date is incorrect on the program interface.
Our team will soon fix this and we appreciate your patience in the interim.
The information regarding the date is actually incorrect.
We will release the fix as early as possible.
The concerned team is still working on it & will be fixed shortly. As of now we haven't received any estimated time around from them. Please check the update status at frequent intervals. Once the ongoing issue is fixed, then the update process will be on track. Hence, we request you to allow some more time. Thank you for your understanding in advance!
>incorrect on the program interface.
>Damon, we assure you that the virus definitions are being received by the
>program on daily basis. The information regarding the date is actually incorrect.
I respectfully suggest that this is false and misleading. When the UI says that
the database is 2+ days old then that is correct. The information in the
Settings->Update page of the UI *correctly* reflects what files are in the
product's subdirectory:
c:\Program Files\AVG\Antivirus\defs
(The About page may be late in reflecting what is in the Update page.)
For example, at the time of this posting (Oct 20) the main screen of the UI says
that the Virus Definitions were last updated 2 days ago. The Settings->Update
shows the last update on October 18, 2019 10:35 AM
A check of the defs subdirectory confirms that the latest database files (ignoring
streaming files) is from Oct 18:
Directory of C:\Program Files\AVG\Antivirus\defs
10/19/2019 03:50 AM <DIR> .
10/19/2019 03:50 AM <DIR> ..
10/16/2019 03:09 PM <DIR> 19101206
10/18/2019 07:32 PM <DIR> 19101806
10/19/2019 03:03 AM <DIR> 19101806_stream
10/19/2019 03:42 AM <DIR> 19101900_stream
10/20/2019 09:42 PM <DIR> 19101902_stream
10/18/2019 07:32 PM 70 aswdefs.ini
Directory of C:\Program Files\AVG\Antivirus\defs\19101806
10/18/2019 07:32 PM <DIR> .
10/18/2019 07:32 PM <DIR> ..
10/18/2019 07:32 PM 7,860,424 algo64.dll
10/18/2019 07:32 PM 406,048 ArPot.dll
10/18/2019 07:32 PM 288,816 aswAR.dll
10/18/2019 07:32 PM 428,280 aswArray.dll
10/18/2019 07:32 PM 2,485,464 aswBoot64.dll
10/18/2019 07:32 PM 678,864 aswCleanerDLL.dll
10/18/2019 07:32 PM 600,800 aswCmnBS.dll
10/18/2019 07:32 PM 514,504 aswCmnIS64.dll
10/18/2019 07:32 PM 188,656 aswCmnOS.dll
10/18/2019 07:32 PM 1,861,056 aswEngin.dll
10/18/2019 07:32 PM 715,944 aswFiDb.dll
10/18/2019 07:32 PM 689,584 aswJsFlt.dll
10/18/2019 07:32 PM 562,552 aswJsFlt64.dll
10/18/2019 07:32 PM 569,792 aswRawFS64.dll
10/18/2019 07:32 PM 506,272 aswRep.dll
10/18/2019 07:32 PM 20,744 aswScan.dll
10/18/2019 07:32 PM 5,344,296 BCUEngine.dll
10/18/2019 07:32 PM 431,033 certs.map
10/18/2019 07:32 PM 33,271 db_agdx.dat
10/18/2019 07:32 PM 43,283 db_ap2.dat
10/18/2019 07:32 PM 38,318 db_array.dat
10/18/2019 07:32 PM 254 db_as.dat
10/18/2019 07:32 PM 83,374 db_bank.dat
10/18/2019 07:32 PM 24,683 db_cmd.map
10/18/2019 07:32 PM 130 db_cmd.nmp
10/18/2019 07:32 PM 9,014 db_cmd.sig
10/18/2019 07:32 PM 2,014,996 db_dex.map
10/18/2019 07:32 PM 26,128 db_dex.nmp
10/18/2019 07:32 PM 1,115,043 db_dex.sig
10/18/2019 07:32 PM 2,253,198 db_dsign.dat
10/18/2019 07:32 PM 44,956 db_dyna.map
10/18/2019 07:32 PM 1,564 db_dyna.nmp
10/18/2019 07:32 PM 25,506 db_dyna.sig
10/18/2019 07:32 PM 22,528 db_el.dat
10/18/2019 07:32 PM 165,988 db_elf.map
10/18/2019 07:32 PM 6,254 db_elf.nmp
10/18/2019 07:32 PM 110,948 db_elf.sig
10/18/2019 07:32 PM 103,827 db_elfa.map
10/18/2019 07:32 PM 2,334 db_elfa.nmp
10/18/2019 07:32 PM 52,499 db_elfa.sig
10/18/2019 07:32 PM 11,168,775 db_evope.dat
10/18/2019 07:32 PM 361 db_ext.dat
10/18/2019 07:32 PM 404,412 db_java.map
10/18/2019 07:32 PM 7,322 db_java.nmp
10/18/2019 07:32 PM 286,050 db_java.sig
10/18/2019 07:32 PM 4,668,474 db_js.map
10/18/2019 07:32 PM 70,394 db_js.nmp
10/18/2019 07:32 PM 3,158,871 db_js.sig
10/18/2019 07:32 PM 23,364 db_mx4.map
10/18/2019 07:32 PM 80 db_mx4.nmp
10/18/2019 07:32 PM 8,279 db_mx4.sig
10/18/2019 07:32 PM 27,630 db_mx95.map
10/18/2019 07:32 PM 253 db_mx95.nmp
10/18/2019 07:32 PM 10,931 db_mx95.sig
10/18/2019 07:32 PM 121,672 db_o7.map
10/18/2019 07:32 PM 4,407 db_o7.nmp
10/18/2019 07:32 PM 73,269 db_o7.sig
10/18/2019 07:32 PM 14,432 db_o7c.dat
10/18/2019 07:32 PM 4,026 db_o7c.map
10/18/2019 07:32 PM 8,968,624 db_ob2.dat
10/18/2019 07:32 PM 21,125 db_pay.dat
10/18/2019 07:32 PM 5,354,722 db_pe.map
10/18/2019 07:32 PM 172,201 db_pe.nmp
10/18/2019 07:32 PM 4,255,021 db_pe.sig
10/18/2019 07:32 PM 44,405,440 db_pe3.dat
10/18/2019 07:32 PM 989,650 db_pph.dat
10/18/2019 07:32 PM 27,266 db_sl.map
10/18/2019 07:32 PM 59 db_sl.nmp
10/18/2019 07:32 PM 9,644 db_sl.sig
10/18/2019 07:32 PM 19,048 db_snh.dat
10/18/2019 07:32 PM 705,107 db_str.map
10/18/2019 07:32 PM 42,085 db_str.nmp
10/18/2019 07:32 PM 561,009 db_str.sig
10/18/2019 07:32 PM 53,811 db_swf.map
10/18/2019 07:32 PM 789 db_swf.nmp
10/18/2019 07:32 PM 21,952 db_swf.sig
10/18/2019 07:32 PM 1,372,960 db_tx.dat
10/18/2019 07:32 PM 52,100,128 db_u.dat
10/18/2019 07:32 PM 35,425 db_w6.map
10/18/2019 07:32 PM 1,245 db_w6.nmp
10/18/2019 07:32 PM 17,307 db_w6.sig
10/18/2019 07:32 PM 57,440 db_w6c.dat
10/18/2019 07:32 PM 6,165 db_w6c.map
10/18/2019 07:32 PM 21,202 db_wat.map
10/18/2019 07:32 PM 47 db_wat.nmp
10/18/2019 07:32 PM 8,286 db_wat.sig
10/18/2019 07:32 PM 7,577,316 db_wh2.dat
10/18/2019 07:32 PM 9,658 db_xtn.map
10/18/2019 07:32 PM 9,871 def.ini
10/18/2019 07:32 PM 40,384 engsup.exe
10/18/2019 07:32 PM 25 engsup.ini
10/18/2019 07:32 PM 21,296 exts.dll
10/18/2019 07:32 PM 52,816 fwAux.dll
10/18/2019 07:32 PM 9,950,819 gvma64.dat
10/18/2019 07:32 PM 1,802,204 idp.dat
10/18/2019 07:32 PM 4,077 list_d.txt
10/18/2019 07:32 PM 5,946 list_i.txt
10/18/2019 07:32 PM 1,090,424 PushPin.dll
10/18/2019 07:32 PM 1,010,816 Sf2.dll
10/18/2019 07:32 PM 2,491,680 swhealthex2.dll
10/18/2019 07:32 PM 72,416 uiext.dll
101 File(s) 193,751,733 bytes
As streaming updates may be turned off by the user to conserve usage on metered
connections, regular updates of the main database files is vital. Historically
this typically happened at least two or three times a day. Over the past few
weeks it has only been updating once every few days.
It is NOT an illusion caused by an inaccurate UI display. It is REAL - the main
database files are frequently days old now.
1. The AV are about to dissapear and only are waiting for the right time to do it and leave the suscribers in the air, or;
2. The company was victim of a cyber attack and they are impossibilitated of uploading new updates and can't admit it because is a shame for a AV company; or
3. I mentioned earlie the possibility of a strike of the updating team.
In this point i prefer honesty over a quick solution, because i am a faithful AVG user from almost twelve years. And teh dissapointment is worst that the updates problem.
We appreciate your extended patience.
with the Avast product line in the Avast forums:
Virus definitions
https://forum.avast.com/index.php?topic=229974.0
Why are you still repeating that falsehood? Did you not comprehend the evidence
I posted that shows that the issue is NOT related to the UI?
Why have you not FIX THE F-ING PROBLEM. You have a lot of people who have the same problem. Just look at the screenshot that I just posted. WHAT IS THE F-ING PROBLEM.
As you can see in this screenshot, the last virus database is from the 18th of OCT. I have just been getting streams updates. Its not a UI problem, its that you have not been updating your product for both AVG and AVAST.
We have escalated the case to our senior team.
They will investigate the issue further and get back to you as soon as possible.
Your patience is appreciated.
If you really understood my concern and all of the other people who use your product, you and your team would have fixed the problem by now. Please stop blowing smoke up people butts. Right now both AVG and AVAST products virus database is at 191018-6. By this time both AVAST and AVG products should be using 191021-x virus database.everyone here has been showing your team that is not a UI bug but you and your team has not been uploading the current virus database to your server. everyone is getting the stream updates but not the virus database. You and your fellow teammates keep on saying that your "SENIOR TEAM" IS WORKING ON IT. most of us are beginning to distrust you and your fellow co-workers. Please tell us why we should keep using your products if you are not willing to keep up the Virus Database? Why?? As of right now I have no patience with you nor your company. I just don't trust you or your company at this time.
https://www.youtube.com/watch?v=tD4q3leE5Uw
I call support with this problem a few months ago (without sensible answer) ... Same Today morning ...
(virus definitions say Older than two days) - version 191106-0. I Click Manual Update - new version 191106-2 (virus definitions say One Day old).
Very strange that there are currently no more frequent updates ...
I.
Best will be on one place on web write last version AVG definitions (example : 191106-2) - veeery simple
II.
Next https://static2.avg.com/10001187/web/o/pdfs/release-notes/ - is there info about new patch 19.7 ? (of course not)
But answer on this topics is simple - this forum is on official AVG web, anybody care about problem ? Yeah this is ANSWER !
I apologize for the expressed frustration and inconvenience shared on this forum regarding virus definition updates.
AVG is aware of this issue, and our development team is actively working to resolve this matter ASAP. In the interim, users are fully protected via our streaming update service.
Your time and being understanding of this situation is appreciated. Thanks, Shawn
We all know every day develops many new viruses to infect your PC and steal your personal data, which is not safe for your PC even for you.
The following are some reasons that can occur without updating antiviruses:
- Some high risk’s viruses can crash your hard disk
- The virus can keep tracking your daily PC activity
- Without updating the antivirus, your PC gets a lock with some virus and you have to pay a high amount for unlocking your PC.
- Your hard disk space will be occupied by viruses
Thank YouRegards
[Link removed]
Thank you for sharing your suggestion and this information through the AVG Community post.
Good going, all the best!
Stay safe and vigilant!
Have a great day.
Regards:
payforexamsonline.com (https://www.payforexamsonline.com/)